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“Good hotel”

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Hotel Jen Penang by Shangri-La
Ranked #25 of 84 Hotels in George Town
Melbourne, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Good hotel”
Reviewed December 2, 2011

We stayed at Traders in September with our two Kids. This hotel is in a good location, 2 minute walk from shopping centres and a short cab ride or leisurely walk to the heritage area. It was our favourite hotel during our trip to Malaysia (we stayed in more expensive ones during the trip.) The staff are friendly, the rooms are clean and the pool is great.
We will stay here on our next visit.

Room Tip: We stayed in the basic room with an extra roll away bed and it was tight but still ok
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  • Stayed September 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Pete b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,851 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (333)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
New York City, New York
Level Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 27, 2011

The location is within easy walking distance to all major sites. The free wifi was also a pleasant bonus, along with other hotel amenities like the immaculate pool and complimentary shuttle service to the Shangri-la at Batu Ferringhi. The rooms are clean but definitely showing its age. There's also a large construction site directly across the street on the south side. While the noise was muffled on the 17th floor, I imagine it's quite loud on lower levels.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AppleBiter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed November 26, 2011

This is not the first time we stay at the Trader's Hotel, we find the quality at the Shangrila La's chain is always consistent and up to your expectation- rooms are clean and service efficient.
Would recommend anyone coming to Penang to stay here if you want to explore the city.
For beach lovers, would recommend the Rasa Sayang or Golden Sands, both belonging to the same hotel chain- though more pricy, but personally I felt the service there is excellent.
The only disappointment though - are for Golden circle members, they have taken away the privilages of free city calls and breakfast- I guess it is now availabel for Gold Class members only.

Room Tip: choose a room facing Penang bridge, if you are new to Penang, though you don't get a very good v...
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  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DRANDY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Siem Reap, Cambodia
Level Contributor
266 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
Reviewed November 22, 2011

The hotel is 25 years old and in need of a refurbishment. Having said that, the rooms are comfortable and the staff are excellent. Location is good, too; the hotel is just steps away from China Town and Little India and there are a couple of shopping malls just around the corner. The only thing that did not work was the replenishing of the minibar.

Room Tip: Get a room on the Club Floor; quiet breakfast and snack/drinks from 18:00 - 20:00.
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  • Stayed November 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hannostamm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 21, 2011

Very bad cigarette smell by previous guest and the staff did their best to solve it with ozone cleaner though all rooms fully booked. We were happy with the service and extended our stay for another night and got special rate.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sk2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selangor Darul Ehsan
Level Contributor
102 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed November 20, 2011

Traveled to Penang to attend my cousin's wedding. Could not book into any hotel of our choice, as our stay was the same time as Penang Bridge International Marathon. Had a mixed feeling when booking into Traders as I could not see any family elements or infrastructures, that closely associated with family. Yes, Traders, as the name suggest, it is a business hotel.

Well, since it is right in the centre of Georgetown, hotel could expect many families to stay here, as it is close to most of the tourist hotspots.

The booking into Traders Club was easy, although the reservation agent mistaken my request for extra bed as extra room, resulted paying 2 nights additional room. But that is ok, since the rooms in Traders are very small.

For Traders Club rooms, which located on the level 16 & 17, could have been a bit better. Why? As quoted in Traders website [http://www.shangri-la.com/en/property/penang/traders/rooms/tradersclubroom] - Bathrooms feature premium amenities and a shower. It would do well, if it comes with a retractable or movable shower. The shower head is unfriendly to parents who intend to shower a young kid, like 2.

However, the lounge on 16th floor is a good and the team is very friendly, although they have to ask me several times about our room numbers, just to make sure we were from Traders Club floor.

The room supposed to come with daily fresh fruits [http://www.shangri-la.com/en/property/penang/traders/rooms/abouttradersclub > An English-language newspaper, accompanied with fresh fruit, is delivered to your room daily.], we only received the newspaper.

Although we booked ourselves into the non-smoking room, we were given smoking room. My wife suffered 2 nights of headache while staying in the room. The smell is terrible.

One last thing. The cleaner could have done a better job in cleaning the room. While searching for our son's iPod Touch, my wife found garbage under the bed. A horrid scene.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SamuelTan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed November 18, 2011

We stayed at the Traders after reading mixed reviews. The rooms were very good, location to transport, shopping etc great. Staff very freindly and very helpful. Pool good. Breakfast great.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HappyTraveller061958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Jen Penang by Shangri-La

Property: Hotel Jen Penang by Shangri-La
Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in George Town
#8 Family Hotel in George Town
#9 Luxury Hotel in George Town
#11 Romantic Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Jen Penang by Shangri-La 4*
Number of rooms: 443
Official Description (provided by the hotel):
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 
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Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang By Shangri-La George Town

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