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“Excellent service!”
Review of Hotel Royal Penang

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Hotel Royal Penang
Ranked #53 of 84 Hotels in George Town
Ko Samui, Thailand
Level 3 Contributor
8 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent service!”
Reviewed February 22, 2013

We just spend a few nights at a deluxe room. Pretty standard but good value for money. The rooms are a bit old but all is working and the beds are very good! And excellent service of the staff. If something is missing or needed they come right over to bring it to the room or pool. We left our phone in the moonlight bar which is a separate entity and they did everything they could to reach the staff of the bar to come in early to help us out before we checked out that day. Got the phone back!!

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Femke B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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520 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Level 4 Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 15, 2013

Think about the price I'm paying for ..everything was ok about the hotel.There's a mini market behind of the hotel...a walking distance of food court there but not much choice..the only complaint I have is the location of it sucks for a traveller like me without a car .Its very inconvenience to get around the city because there isn't any public transport near-by the hotel other than those taxi.

Room Tip: A higher floor would be a good view =)
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  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aliencess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, South Australia
Level 6 Contributor
114 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed February 13, 2013

the hotels is no really bad but the hotel smells old. it is really old but the rooms are big and the food is really good. the locations is really bad, i dont like the neighborhood it is dirty and smelly.

definitely I will not stay there again

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank paomorales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 27, 2013

We noticed that our 2 extra blanket got lot hairs on it,than the pillow are smelly..and the extra bed,when room service bring it in,down of the extra bed at least got 5 to 6 baby cockroach!yucks...!!hotel location is good but swear no second time in this hotel..and one more things the kettle was so dirty!!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jasonkho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these George Town hotels

Perth, Australia
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 25, 2013

The rooms are spacious, clean and well appointed. The bed was a bit too firm for my liking, but that is typical in Malaysia and Thailand.
Staff were friendly and efficient, especially the Concierges, who were funny, helpful and really made you feel welcome.
Facilities are excellent too, with several choices of restaurant, pool, health spa, 24 hour tailor and bar on premises.
Its also very close to markets, shops/shopping centres and heaps of restaurants/bars.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bassowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level 6 Contributor
79 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed January 18, 2013 via mobile

I go to this hotel after I booked it from a travel agent as Sheraton hotel not royal Penang, I arrived there and everyone know it and they guided me to it.

I arrived at 11 pm and i didn't exchange money yet, everything near is closed and the hotel wanted me to pay in local currency a deposit and I didn't have, so they didn't allow me to use business center ( which is 2 computers on a table ) and didn't allow me to order food from room service.

Overall:
Location: it's located in George Town 15 minutes walking from bus statin and trader hotel, have KFC in front oh the hotel and have a bar in the first floor and it's 10 minutes walking from china town and Indian temples.

Cleanliness: the room I took had a burned carpet and broken sink in bathroom and bathroom is very dirty, and bathtub have scratches inside and the sealing of the bathroom lost serious amount of paint.

Price: I booked it for 62.5 USD and from my opinion it dosnt worth anything.

Service: service providers speak little English do you have to manage with them, and it's pretty bad service after all.

Breakfast: there was a good but not satisfying buffet that serve: fried rice, chicken sausages, noodels, and some Chinese food ( 2 cuisines ) and fruits.

They make me sign a paper that it have all the stuff in room ( as if I stool or crashed anything) and it prices, for this only I can't consider this hotel as a 4 stars hotel at all.

I consider this hotel as a sexual tourism hotel because of the bar / disco in first floor and all night workers are females.

FOR ME I WILL NOT VISIT AGAIN, AND WILL NOT RECOMMEND AT ALL.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Remo E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melaka, Malaysia
Level 6 Contributor
95 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed December 26, 2012

My first impression of the hotel was good, well, at least from what it looks like from the outside. Despite what others may say about the hotel, I found that my stay here was not that bad after all. For a frequent traveler like I am, I do not expect world class hotel unless you are willing to pay a fortune for it.

With that said, I have no complains about the most important part of any hotel - the room. The room was clean and properly made up. Unlike other hotels I have stayed in, the bed and the pillows were comfortable, much to my surprise.

The only complain I have about the room was the TV which was not working and the toilet door which cannot be locked. Other than those minor inconvenience, everything was in perfect order.

The main reason I chose this hotel was its location, which was not too far away from where everything is. Where location is concern, I will have to give this hotel two thumbs up. I am not sure about others but as far as I am concern, locality is always the prerequisite for me when choosing a hotel.

Perhaps one bone of contention about this hotel is the basement parking, which I found to be too small for a hotel of this standard. Other than that, I think I will return to this hotel if I am in the vicinity again. Oh...and one more thing. Those at the front desk should buck up. Service is slow.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank foto_melaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Royal Penang

Property: Hotel Royal Penang
Address: No. 3 Jalan Larut, George Town, Penang Island 10050, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Royal Penang 4*
Number of rooms: 237
Official Description (provided by the hotel):
Hotel Royal Penang is a 4-star hotel, strategically located in the historical enclave of Georgetown and within minutes away from the financial district and other prominent locations. The Hotel is also encased with a diversity of contemporary and culture attractions allowing guests to explore Penang’s rich historic sights which make Penang a UNESCO World Heritage site. ... more   less 
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Also Known As:
Hotel Royal Penang George Town

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