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“OK resort, if you get a special rate” 3 of 5 bubbles
Review of Swiss-Garden Beach Resort Damai Laut

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Swiss-Garden Beach Resort Damai Laut
Ranked #9 of 19 Hotels in Lumut
Kuala Lumpur
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“OK resort, if you get a special rate”
3 of 5 bubbles Reviewed November 7, 2013

The location, on a hill overlooking the mouth of a river that empties into the Straits of Malacca, is very lovely. But for some reason, there are an incredible number of flies everywhere in the resort and on the beautiful golf course. So much so, that you cannot even have breakfast outside. The rooms are very nice, but wifi is not included! Also, this is a Malaysian family destination, so be ready for family madness.

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MWBollom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review, January 19, 2014
From the General Manager

Thank you for choosing us as your preferred holiday destination. Thank you also for your comments. our resort is located amidst tropical forest and comprise of jungle residents who may wander to our premises. Despite conscientious measures to filter their presence, various environmental conditions has impeded our efforts to eliminate them completely. however, measures are still being taken to reduce their presence. Thank you again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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602 reviews from our community

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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (149)
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English first
Kuala Lumpur
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed November 3, 2013

This resort is situated quite a distance from the main road (perhaps around 2kms away).
Was there for a night stay after a company treasure hunt event. I have to say that this the view from the resort lobby were SPECTACULAR during the evening .

We checked in around 5:40pm and was given the Room 165 (at the first floor, lowest floor) .
Lobby is situated on 5th floor. There is hassle ...its a distance towards the guestroom block.

Room was quite lovely but MUSTY!
We were greeted by quite a number of lost, hungry, agitated flies, whom might have been trapped in the room for god knows how many days/weeks.

We had a flat screen tv, a king size bed, 4 pillows, lovely semi-hard bed (to my liking but not my roomie). Very nice bathroom which has another door to enter (bathtub and toilet). The wash basin remained outside.

On the breakfast , ours were held in the function hall as part of the conference package.
I have to comment that the nasi lemak sambal were heavenly! Its perfect!

I didn't enjoy much of the facilities as me and my friends have to return to Kuala Lumpur at 10am. I hope to come by again - Next round requesting the room on the top floors .

Room Tip: Ask for room that is facing the seaview. Skip those on level 1 and 2. It can be pretty nasty musty.
See more room tips
  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank pinkyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review, January 19, 2014
From the General Manager

Thank you for choosing us as your preferred holiday destination. We do appreciate hearing from you, as your comments are vital for us to continue improving our services. We look forward to welcoming you back to our resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed November 3, 2013 via mobile

Waited for more than an hour until 7pm to check in my room. While waiting, saw few customers complaining on access card not working and long wait. Upon check in, towels are not in the room and i got to call to request.

Bought sea facing room but ended up looking at coconut trees and flies in the room. Frustrated to complain and wait for another room as it is already late and we actually missed the sunset moment due to long wait at lobby.

Not much varieties for a rm85++ buffet seafood dinner at Gayam.

Cant believe it is a 4 star rating hotel. Check in encounter is worse than a motel!!

Stayed November 2013, traveled with friends
Helpful?
1 Thank llllam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review, January 19, 2014
From the General Manager

First of all, we would like to thank you for choosing us as your preferred holiday destination.

On behalf of management, I would like to express my regrets on the experience you have had with us. We wish to allay your concern by assuring you that our service standards remain an utmost priority to our group of hotels in all areas which includes cleanliness, maintenance, hospitality and quality of physical facilities as well as delivery of services.

Thank you for your comments and we do appreciate hearing from our customer, as your comments are vital for us to continue improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Lumut hotels

KL
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed October 23, 2013

While writing, i m actually lodging in this hotel on my fourth night for this visit. I m also a member of Swiss Garden Vacation Club, just like the previous commentator made by fellow traveller Monique Young. This is my fourth stay here, coming here once every 2 or 3 years.

I have never had any bad experience here. Check in after 9pm, it was super quick, room was above expectation. Breakfast quite good, dinner was good. I only hope the lighting at the car park can be brighter for safety reasons.

I noticed some of the rooms were under refurbishment, in fact some already had flat screen tv.







I m glad to say that some of the rooms are under refurbishment.

Room Tip: Ask for rooms away from the far end as there are monkeys lingering by the balcony.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Awang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review, January 15, 2014
From the General Manager

Thank you for choosing us as your preferred holiday destination. We do appreciate hearing from you, as your comments are vital for us to continue improving our services. We look forward to welcoming you back to our resort .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed October 9, 2013

We are the member of Swiss Garden Vacation Club. After the great experience of our last stay in hotel room in 2011, we decided to revisit this hotel.

We had a late arrival, and the check in process was longer than usual. And was told we need to wait for the room to be prepared. We doubted it, as it's already 9 pm over, and the room is not ready ??!!
Finally , we got our room and it was far end of the block. When we reach the room, the light in front of the room blinking just like horror movie. But we didn't care, as we are tired and need to rest.
After a while, another guest with the hotel staff appeared in front our room. And few calls to our room to verify our stay. It was booking system error. We didn't care and didn't enquire about it.
Just stay in room

And all the downside comes, the aircond wasn't cold enough , hardly could sleep. The bed was too hard, as if like sleeping on a wood board layered with cloth.I had backache the next morning.
So we complained and they quickly send technician to check on the aircond and front light. Claimed that the controller was not functioning. They gave us moveable airconditioning.
The bed was layered with comforters.
Their services are really good and efficient, but too bad the rooms are getting old , seems like maintenance job done not enough.

Or shall we say only applies to timeshare rooms only? Rooms with old TV box, spoilt bathroom door, yucky shower curtain and superb hard beds. When we walk along the corridor at the timeshare floor, we saw the ceilings leaking stain and water dripping, wall lights not functioning and so on.

Just after 2 years, the rooms have worn. Or we are the lucky one that the last time visit , we got the nice room. Hope the management to look into the timeshare rooms too, refurbishment needed here!

The only thing we will like to praise is the access road to the resort. It was widen and lighten up!
Great job done on the access road!

  • Stayed September 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank MoniqueYong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review, January 19, 2014
From the General Manager

First of all, we would like to thank you for choosing us as your preferred holiday destination.

On behalf of management, I would like to express my regrets on the experience you have had with us. We wish to allay your concern by assuring you that our service standards remain an utmost priority to our group of hotels in all areas which includes cleanliness, maintenance, hospitality and quality of physical facilities as well as delivery of services.

Thank you for your comments and we do appreciate hearing from our customer, as your comments are vital for us to continue improving our services.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed October 6, 2013

I booked this hotel just for one night because i have read some mixed review regarding the place. The distance from the main road is quite far, but the road is well maintained. The garden and its surrounding is well kept and clean. We booked the cheapest room for the weekend (garden view) so there is nothing special worth mentioning. The room was very basic. I think they should upgrade the TV set as they still use the old-school box TV instead of the flat screen! Regarding the breakfast, the variety and taste was OK. The things worth mentioning are the pool and jacuzzi. The pool was clean and nice as it has a waterfall and the concept of infinity pool at the edge. The jacuzzi is complementary and is available at the recreation centre. The flies, as been mentioned by most of the previous reviewers, is significantly reduced (i think) as i only encountered 3 (yes, i actually counted) during my stay. i can see they are trying to improve the place but they still have a long way to climb if they want to provide a more than average resort.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PilgrimOfParadise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review, January 19, 2014
From the General Manager

Thank you for choosing us as your preferred holiday destination. We do appreciate hearing from you, as your comments are vital for us to continue improving our services. We look forward to welcoming you back to the resort.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed October 6, 2013

We stayed at the Swiss Garden Damai Laut for 5 days over a conference in September 2013. We are happy with the service, the quality of the food and the variety in the breakfast buffet.

We also enjoyed our walks on the grounds of the resort - 2 kms to the jetty, the periphery of the golf course - and then on the resort - the beach and the pool.

Although the resort was fully booked, we still had a comfortable experience!

Room Tip: Ask for the rooms with beach and garden view closer to the 'Gayam' if you want a quieter exp...
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pichappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissGardenLumut, General Manager at Swiss-Garden Beach Resort Damai Laut, responded to this review, January 15, 2014
From the General Manager

Thank you for choosing us as your preferred holiday destination. We do appreciate hearing from you, as your comments are vital for us to continue improving our services. We look forward to welcoming you back to our resort .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swiss-Garden Beach Resort Damai Laut

Property: Swiss-Garden Beach Resort Damai Laut
Address: Off Jalan Teluk Senangin Jalan Damai Laut, Lumut 32200, Malaysia
Location: Malaysia > Perak > Manjung District > Lumut
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Lumut
#3 On the Beach Hotel in Lumut
Price Range (Based on Average Rates): $
Hotel Class:4 star — Swiss-Garden Beach Resort Damai Laut 4*
Number of rooms: 300
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline and Travelocity so you can book your Swiss-Garden Beach Resort Damai Laut reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Swiss-Garden Golf Resort And Spa Damai Laut
Swiss-Garden Golf Resort & Spa Damai Laut Hotel Lumut
Swiss Garden Hotel Lumut
Swiss Garden Damai Laut
Swiss Garden Resort Lumut
Swiss-Garden Beach Resort Damai Laut Lumut, Perak

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