Stayed with in law's family for a 2 nights stay and booked 4 apartments for about 10 of us. Ages from 4yrs to 76yrs (April 2013)
Rooms = 1 out of 5
Multiple electrical faults throughout the 4 rooms - eg. plugpoints not working, switches faulty.
Sleeping area is hot even with air cond and fan switched on the max for hours.
Room not clean in multiple areas.
Amenities = 2 out of 5
Swimming Pools available at Apartment Areas & Hotel Areas - Small for the Resort of this size
Golf course - no comment because I dont play golf
Beach and Sea - The cleanlines of the beach and clarity of the sea only slightly better than port dickson, Malaysia.
SERVICE = 0 out of 5
The Bad - Had to move rooms eventhough only 2 nights stay and resort not even half full.
Personnel of resort blames my father in law for the reservation mix up. Seriously!!!
The UGLY - When my wife and I went to the Apartment Pool Counter to try to get the Pool Towels for the 4 rooms which equals to 8 towels (2 towels per room). The towel counter guy gave multiple reasons not to give us what was due to us. First reason was they cant give too many towels. Then later said not enough towels (remember, Resort not even half full). Then we ask if we could get at least 2 more and thats where it got UGLY! The staff rudely raise his voice and said "NO, if you want some more, you wait." At this point, my wife was already angry and I didnt want to spoil our family vacation and calmly said fine and will accept the 4. With a very sour face, the staff handed us the 4 towels and this was when i noticed he definitely had more than the 4 towels that he handed to us.
As the hotel has 2 main areas with pool which is one at the hotel and another at the apartments, we decided to drive and use the Hotel Pool. But when we reach the hotel Pool, we were told we are not allowed to use the Hotel Pool eventhough it is the SAME RESORT. Eventhough it was my first but was my in laws 5th time at this resort, and there was no prior communication about this new rule by staff or any Resort Regulations booklet. Having stayed in multiple similar resorts, this is a first time I have seen this rule and hope doesnt become a trend. So after walking 4 flight of stairs from Hotel entry to Hotel Pool, we were forced to walk another 2 flight of stairs to the beach which luckily was for everyone including Apartment people.
Later in the evening, we went to return the towel and the same staff questioned us where we took the towels to and we said to the beach. He threatened that he will not give us anymore towels because not allowed to bring POOL TOWELS to the beach and can only bring your own towel to the beach. He further threaten that he will FiNE us RM50 if we lose the towels. At this point, I almost wanted to punch the guy in the face but of course I didnt. Theres no written rule on the towel card that it cannot be brought to the beach, nobody stopped us from bringing it to the beach, lots of other patrons do the same and my in laws has done it in their previous visits and no problemo. If you have read this far, thanks for your patience for reading about our POOL & TOWEL SAGA.
So what can I say to the Management of this Hotel?
Nothing because the management of this Hotel obviously dont read or at least dont reply to Trip Advisor comments (sign of a potentially BAD HOTEL). And coming from the Hospitality Industry, its obvious theres no proper and constant training of staff if any.
So whats the purpose of this Review?
Firstly is to RANT about this abomination of a Hotel and of course to warn Trip Advisor readers from ever wasting on your hard earned money here. If you are in this area, there are better beaches and hotels on Pangkor Island nearby.
Recommended - Pangkor Island Beach Resort
Highly Recommended - Pangkor Laut Resort if you can afford it. A very good Full Board residence package for Malaysian & Singaporean.
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- Also Known As:
- Swiss-Garden Golf Resort & Spa Damai Laut Hotel Lumut
- Swiss-Garden Golf Resort And Spa Damai Laut
- Swiss Garden Hotel Lumut
- Swiss Garden Damai Laut
- Swiss Garden Resort Lumut
- Swiss-Garden Beach Resort Damai Laut Lumut, Perak