We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Value for Money”
Review of Impiana Hotel Ipoh

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Impiana Hotel Ipoh
Ranked #53 of 63 Hotels in Ipoh
Penang Island, Malaysia
Level Contributor
65 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Value for Money”
Reviewed July 30, 2014

Comfortable room with basic amenities. Room that I had was OK, just the room door was very heavy and hard to open and close. Hotel still using room key should upgrade and change to key card. Overall OK, just I have problem with the room bathtub.

  • Stayed July 2014, traveled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Irene_G1206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review, August 13, 2014
Dear Irene_G1206,

Thank you so much for taking the time to leave your feedback, we really appreciate it.

We have raised your comments with regards to the bathtub with our maintenance department to ensure this problem does not occur again. We regret that we were unaware of the situation while you were still in the hotel as we would have done our best to resolve the situation immediately for you.

We look forward to welcoming you back to Impiana Hotel Ipoh in the future and thank you for allowing us the opportunity to improve upon our services.

Best regards
E-Fay, Chiam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

429 reviews from our community

Traveler rating
    96
    94
    114
    63
    62
See reviews for
118
74
31
121
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Seremban, Negeri Sembilan, Malaysia
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed July 4, 2014 via mobile

I stayed here on a one night business trip to Ipoh. Arrived around midnight, the hotel staff were friendly and without much hassle got into our room.

What bothered me is the room wasn't properly clean. There were blood spots on the carpet, a roll up socks in the cupboard, and a few more things that might have been left behind from previous guest.

Unfortunately for me, due to a rush trip I left my spectacles in the hotel room. And when I called the hotel to see if anything was found when they clean the room, room service said they didn't see it. Which made me doubtful cause when I check in there were stuff they didn't clean from the previous guest.

Stayed July 2014, traveled on business
Helpful?
1 Thank szetwinne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review, August 13, 2014
Dear szetwinne,

Thank you very much for posting a review and sharing your experience following your recent stay at the Impiana Hotel Ipoh.

We pride ourselves on our great location and our passionate and dedicated team; as you can see from our previous Tripadvisor reviews, our visitors are delighted with the wonderful atmosphere and appreciate our attention to detail as well as the service we provide.

We would like to offer our sincere apologies for the issues you encountered during your visit and that we did not meet your expectations at this time. Please rest assured that this is not a common occurrence. All items found in the room upon guests check out will be handed over to Lost & Found department immediately. We have interviewed our maid on duty who has made up the room and she has found no items left behind. We hope you have found your spectacles as we write this to you.

Once again we would like to thank you for such valuable feedback that helps us to monitor and improve our standards.

Regards
E-Fay, Chiam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Ipoh hotels

Singapore, Singapore
Level Contributor
50 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed June 30, 2014

A hotel with all the basic necessities to make our stay comfortable and safe.
Though the hotel's pool was boarded up, during our stay, and the parking space was really limited, yet, the spacious and comfortable room made up for what's not there.
We were pleasantly surprised that the buffet breakfast, though not as elaborated as we would like it to be, proved to be good and delicious.
This is a hotel, valued for $$$. A good place for stop-over.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank athc2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review, July 1, 2014
Dear athc2013,

Thank you for taking the time to share your recent experience and for your sincere feedback.
We are glad that you had a fantastic stay and is so appreciative of our spacious and comfortable rooms.

We hope to have the pleasure of welcoming you back to our hotel next time you visit Ipoh.

Best regards
E-Fay, Chiam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 9, 2014

First the good points:

1. Location-wise, the hotel is located very near Ipoh Parade Shopping Centre and local food stalls are within walking distance.

2. The excellent service by the staff is also to be applauded; there were ready smiles all around, from the doormen to the receptionists to the waiters at the restaurant, always giving guests a feeling of a warm welcome.

Things which can be done differently/ better:

1. Like other reviews have mentioned, the hotel itself feels tired and while efforts have been made to spruce up the establishment - like the renovation work being done to the swimming pool, the facilities in the room need an urgent update, especially the bathroom, where fittings were rusty.

2. The provided kettle in the room had a rusty heating element! A replacement kettle provided by the hotel was only marginally better, unfortunately.

3. The glasses and cups in the room smelled strongly of coffee before they were used by us. Perhaps a thorough cleaning is required?

4. The biggest area for improvement though, for my family and I, is the too-soft mattress in the room. However, in all fairness, this I suppose is our preference and some people would prefer a soft mattress.

Would we stay here again? For the excellent service provided, probably but we will be on the lookout for a newer establishment.

Room Tip: Check in-room kettle before use - we had a rusty one.
See more room tips
  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brnrdlw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review, June 28, 2014
Dear brnrdlw,

Thank you for your detailed feedback on your recent stay. We are delighted to hear that you found our staff warm and accommodating.

We appreciate your input regarding the facilities that we provide in the room as it is from feedback like this that helps us make future decisions on the amenities we offer our guests.

Additionally, we are always striving to consistently maintain and upgrade our hotel for the comfort of our guests.

Once again, thank you for your review and help us to improve upon our services and facilities. If you are still visiting Ipoh or plan to do so in the nearest future, we would love to welcome you again so you could receive the full experience our hotel has built our reputation on.

Best regards
E-Fay, Chiam
e.fay@impiana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 7, 2014 via mobile

We checked in at a very wrong timing but were very lucky coz one of the hotel guest release a room. It was public holiday plus school holiday, almost all the hotels in ipoh are fully booked. So when we got to this hotel after some time of 'hotel hunting', it just so happened the guest release this room and I got it!!

Its a really nice room with very clean and very comfortable king size bed. Although the carpet of the room was slightly a little old. The whole room was spacious. Bathroom was very clean and nice.

Breakfast was not bad too. But the balcony at the restaurant got mosquitoes. Air con in the restaurant were too cold.

Stayed June 2014, traveled with friends
Helpful?
1 Thank iphreeta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review, June 28, 2014
Dear iphreeta,

Thank you for taking the time to share your recent experience and for your sincere feedback.
We are glad that you had a fantastic stay and is so appreciative of our comfortable and clean rooms.

Please be assured that your comments have been appropriately addressed as it certainly does not reflect the high standards we so proudly strive to maintain.

We hope to have the pleasure of welcoming you back to our hotel next time you visit Ipoh.

Best regards
E-Fay, Chiam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
233 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed June 7, 2014

Ok, this hotel is a little aged, and it shows in some places, but the rooms are spacious, the linen and carpets clean, the A/C works, the beds are comfortable, the TV and hot water work fine, and they serve a good breakfast.

So that's for comparison against most other Ipoh hotels, by which criteria the Impiana is competitive. Where they have it over most of their competition is parking. This may not be much of a criteria for many, but when I drive to Ipoh on business, I want somewhere I can valet my car, and feel confident it is safe. The carpark is spacious and the site looks pretty secure to me. After a long day in the country-side, when I arrive at the hotel it is a relief to just drive up to the front door, hand over the keys, and let someone else deal with the car. This is a common service in KL, but not in most non-KL hotels in my experience.

Oh, and the room wifi is pretty good, as well as the room service!

Room Tip: As usual with most Asian hotels, if you are a non-smoker make sure you're on a non-smoking floor...
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dbrown101272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review, June 28, 2014
Dear dbrown101272,

Thank you for sharing your positive review of your stay at the Impiana Hotel Ipoh.

We are pleased to hear that you enjoyed your time at our hotel due to our very service oriented team and complimentary valet services. Thank you once again for staying with us. If there is any way we can be of service to you or if you have any comments or suggestions do let us know.

We hope you will visit us again should your travels bring you back to Ipoh. In the meantime, we remain at your service.

Best regards
E-Fay, Chiam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 1, 2014

Despite some of the bad reviews on this site, and expecting it to be just a "so-so" hotel, we were taken by surprise that this is a hotel that tried its best to make its guests feel comfortable despite some of its shortcomings. My experience over this few days have been very warm and welcoming. The staff are very attentive and have done their very best to make my stay a very pleasing. This is my fourth visit after 7 months and definitely will come back again.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Xuxa20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Fay C, Public Relations Manager at Impiana Hotel Ipoh, responded to this review, June 28, 2014
Dear xuxa20,

Thank you for this amazing review and for being such a loyal guest. We are happy to hear that we continue to exceed your expectations and we look forward to your next visit.

Warm regards
E-Fay, Chiam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Ipoh hotels
0.9 mi away
Tower Regency Hotel
Tower Regency Hotel
#44 of 63 in Ipoh
246 reviews
0.4 mi away
WEIL Hotel
WEIL Hotel
#5 of 63 in Ipoh
529 reviews
1.4 mi away
Kinta Riverfront Hotel & Suites
Show Prices
Show Prices
Show Prices
0.5 mi away
Heritage Hotel Ipoh
Heritage Hotel Ipoh
#45 of 63 in Ipoh
223 reviews
0.7 mi away
Hotel Excelsior Ipoh
Hotel Excelsior Ipoh
#13 of 63 in Ipoh
199 reviews
0.7 mi away
Syuen Hotel
Syuen Hotel
#30 of 63 in Ipoh
177 reviews
Show Prices
Show Prices
Show Prices

Been to Impiana Hotel Ipoh? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Impiana Hotel Ipoh

Property: Impiana Hotel Ipoh
Address: 18 Jalan Sultan Nazrin Shah, Ipoh 30250, Malaysia
Phone Number:
Location: Malaysia > Perak > Kinta District > Ipoh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Ipoh
Price Range (Based on Average Rates): $
Hotel Class:4 star — Impiana Hotel Ipoh 4*
Number of rooms: 168
Official Description (provided by the hotel):
The Impiana Hotel Ipoh is the leading business hotel in Ipoh city and preferred medium sized hotel amongst local residents, tourists and international corporate because of our commitment to high international standards of service throughout the hotel. The Impiana Hotel Ipoh, Perak is ideal for both business and leisure travelers with a business club lounge, high speed connectivity, convenience store, modern banquet facilities and great eateries to suit every occasion. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, Expedia, Travelocity, Agoda, Priceline, Asiatravel.com Holdings, Fastbooking, TripOnline SA, Cancelon, Cheap Tickets, HotelQuickly and HRS so you can book your Impiana Hotel Ipoh reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Impiana Casuarina Ipoh

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing