Here is a hotel with loads of potential but lacks a finish in both rooms and staff.
The rooms are tired and dated with a bit of tlc needed. They are a good size and have the potential to be good quality rooms. But a little mold in the bathroom and a tired bedroom with dated electronics and in the first room we were given an open wired fuse box it didn't warm the heart. The lobby area was good, spacious clean and I am guessing has been modernized.
Pool area was good but only 5 sun loungers, not encouraging if you see a couple of people already out there. Breakfast had everything there to be good but unfortunately they could not seem to keep the food hot so was put off what could have been some good food. I found the staff on the whole helpful and in the case of changing the room no problem or argument was needed. However i did think they were very disorganized and needed direction, willing to help but not sure how to.
However the Bistro was excellent. Food quality and service very good and reasonable prices for what you had added to that a group which were for us very entertaining and willing to play virtually anything. Thank you d' extreme soul band especially Fernan and Jelyn.
Overall it wouldn't take much improving for us to go back but it would take some.
- Official Description (provided by the hotel):
- The Impiana Hotel Ipoh is the leading business hotel in Ipoh city and preferred medium sized hotel amongst local residents, tourists and international corporate because of our commitment to high international standards of service throughout the hotel. The Impiana Hotel Ipoh, Perak is ideal for both business and leisure travelers with a business club lounge, high speed connectivity, convenience store, modern banquet facilities and great eateries to suit every occasion. ... more less
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- Also Known As:
- Impiana Casuarina Ipoh