We needed a one night stay in Ipoh while travelling around Malaysia and were looking for a clean hotel that was not too highly priced and was a couple of notches above the basic level. Sometimes you book such places and are pleasantly surprised by finding they provide more than you thought. Not so with the Impiana - it was exactly what we assumed it would be, plus maybe even a little bit less. The property is well located right on the edge of the city centre but with easy access to it and also out to the main highways. The basic structure of the building and room size is fine for this class of hotel - it just needs a complete overhaul to bring it up to the level it could be. As others have mentioned, certain fittings are tired and some are even broken. Our room safe wasn't even secured to anything, so someone could have simply walked out with it! The security door latch had snapped off and the bathroom hair dryer wasn't functioning. The sink plug didn't fit properly and so the water drained within a few minutes. Our aircon had no noticable control so we had to accept the temperature, which was cooler than the temperature outside but not as cool as we would have liked it to be. I assume that we were a bit unlucky and most rooms would have more things working than not. Luckily we didn't have need of the items we couldn't use. Also there was not as much inspiation to certain meals as other hotels of a similar character. The staff were very friendly and helpful and it was basically quite clean. Therefore to be fair, there are some good qualities and I think you are getting what you are paying for, so on that note you can't overly fault it. If I had to stay in Ipoh for the same purposes in future, I'd book it again unless someone notified me of a better hotel at a similar or lower rate. In summary, it works but only just and yet it could be so much more.
- Official Description (provided by the hotel):
- The Impiana Hotel Ipoh is the leading business hotel in Ipoh city and preferred medium sized hotel amongst local residents, tourists and international corporate because of our commitment to high international standards of service throughout the hotel. The Impiana Hotel Ipoh, Perak is ideal for both business and leisure travelers with a business club lounge, high speed connectivity, convenience store, modern banquet facilities and great eateries to suit every occasion. ... more less
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- Also Known As:
- Impiana Casuarina Ipoh