We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel”
Review of Impiana Hotel Ipoh

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Impiana Hotel Ipoh
Ranked #56 of 63 Hotels in Ipoh
Reviewed October 24, 2012

I have been to this hotel several times and yet i reckon this is the hotel with warm hospitality. Greetings from concierge from the moment i walked into the hotel, all staff were friendly and professional. Not to mention The Bistro, which offers great food and happy hour promotion that is value for money. The hotel is well maintained but it sure need some refurbishment to polish its 4-star rating business hotel in Ipoh. Will definitely recommend.

  • Stayed: September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank ChoongSiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Fay C, Guest Relations Manager at Impiana Hotel Ipoh, responded to this reviewResponded November 2, 2012

Dear ChoongSiu,

Greetings from Impiana Hotel Ipoh!

Thank you for your comments regarding the service that you received throughout your stay. We are very proud of our staff at the Impiana Hotel Ipoh and we constantly strive to exceed our guest’s expectations of service. We take pride in excelling in our hospitality and personalized service, and should our guests need any assistance throughout their stay with us, we have Guest Service Managers available at Extension 1 that can be reached 24 hours.

Our Concierge team is reputed as the best concierge service as staff have been here for more than 20 years and are very experienced. Our hotel also provides shuttle services to our guests whenever transportation is required.

As for The Bistro; our social, trendy and modern dining establishment, we take pride in offering our diners with different promotions, and being competitive in pricing.

Many guests have commented on the vast improvements to the lobby décor, club rooms, business lounge and the poolside. Nonetheless we are making efforts in upgrading and at the same time, maintaining its heritage status as being one of the iconic building in Ipoh.

Once again, we would like to thank you for taking time to write this review and we look forward to welcome you back soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (449)
There are newer reviews for Impiana Hotel Ipoh
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language
  • More languages

323 - 329 of 449 reviews

Reviewed October 24, 2012 via mobile

the hotel room is clean and. Staffs are friendly and helpful. the hotel is located in the heart of Ipoh city. easy access to all the tourist attractions. It is a fantastic stay in the hotel for 2 nights 3 days stayed. overall I give 9/10.

  • Stayed: October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Carmen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Fay C, Guest Relations Manager at Impiana Hotel Ipoh, responded to this reviewResponded November 2, 2012

Dear Carmen W,

Thank you for your feedback following your recent stay at the Impiana Hotel Ipoh.

Our hotel is strategically located allowing easy accessibility to Ipoh Town. Also within 15 minutes of the Impiana Hotel Ipoh is the Ipoh Train Station and less than half hour to many limestone caves around Ipoh.

It is most pleasing to hear that we exceeded your expectations and that you had an enjoyable time with us. Your positive comments will definitely encourage all to give our best and to strive for excellence in providing the finest to our guests. We thank you for taking the time to provide the hotel feedback.

We look forward to welcoming you back to the Impiana Hotel Ipoh in the near future.

Regards
E-Fay, Chiam and all of us at The Impiana Hotel Ipoh

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2012

Staying at the Impiana is really the only choice in Ipoh if you're looking for a hotel that would meet western expectations when it comes to quality and service. The rooms are comfortable with a coffee bar (only nescafe but beggers can't be choosers, head down stairs to the coffee shop for some really great coffee). The Bistro is my favorite in-hotel dining option and is actually a pretty good restaurant, not something I would expect to find inside a hotel, the bread basket alone is worth going for, the entrees are just a plus!

When booking a room on the club floor, you gain access to the club lounge, something I would highly recommend. The rooms are better than the standard room, but the lounge adds a very nice touch to the stay. There are decent appetizers before you head out for dinner, a decent selection of drinks, and they serve a pretty good breakfast. Villa (lady that works in the club lounge) does a great job and will make sure you get everything you need and then some.

Room Tip: Be sure to book a room on the club floor.
  • Stayed: October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kyleamorgan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Fay C, Guest Relations Manager at Impiana Hotel Ipoh, responded to this reviewResponded October 23, 2012

Dear kyleamorgan,

Thank you for taking the time to share your lovely feedback on your recent stay with us.

We were pleased to read that we exceeded your expectations and that you found the hospitality to be excellent. Thank you for highlighting the special service given by Ms Villa, which we will ensure is duly recognized.

Thank you for recommending us to others and we look forward to welcoming you back to the Impiana Hotel Ipoh very soon.

Best regards
E-Fay, Chiam

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 3, 2012

got opportunity for hari raya travel with my family to Ipoh. visiting my son's nanny. booked impiana hotel online, with only rm130/ night, which is very affordable. stay at deluxe room, very spacious for our family, 1 baby, 1 toddler, my hubby and i. very polite and helpful staff. clean room and bathroom. love the shower so much..definitely will stay there again and already recommended to my family and friends.

  • Stayed: August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank norllinda83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Fay C, Guest Relations Manager at Impiana Hotel Ipoh, responded to this reviewResponded October 5, 2012

Dear norllinda83,

Thank you for taking the time to share your lovely feedback following your recent stay at the Impiana Hotel Ipoh.

We are delighted to hear that you had an excellent stay with the family at the Impiana Hotel Ipoh and that you particularly enjoyed the hospitality provided by the team.

We look forward to welcoming you back to the hotel in the future.

Thank you

Best Regards
E-Fay, Chiam

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2012

Family getaway during the long weekend. After all it`s only 2 hours from KL and who can resist the good foods in Ipoh. Our room is spacious and clean except the furnitures really looked much out dated. Air conditioner is from the old days where you have the bedside control and has only 1 temperature level ; high !. But it still functions well and kept the room cold. The bathroom is clean and acceptable. The LCD TV perhaps saves the day as it shows you`re not in 1980`s. Anyway we enjoyed the breakfast , although not much on the menu lists but sufficient for Malaysian taste. The swimming pool, well it is just a swimming pool. I hope the management would do some renovation especially for the kids as the wading pool is really-really pathetic. Perhaps some slides, landscape renovation and etc would make it more presentable. The staff are quite attentive and you feel that they try to do their best , even the lone worker at the swimming pool. He helped us with the towel and our needs with no difficulty. I also used the fitness center and I thinks it`s pretty good.Would I come back ?, I will as that is not much other better family hotel in Ipoh but I really think Impiana group can do better.

Room Tip: away from the road, less noise. Take corner suites - more spacious
  • Stayed: September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank shamsul amri I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Fay C, Guest Relations Manager at Impiana Hotel Ipoh, responded to this reviewResponded September 18, 2012

Dear luq97,

Thank you for taking the time to review your recent stay with us. As a much-valued guest your feedback is important to us as it does help us to improve the services and facilities we provide.

It is an absolute delight reading your very complimentary comments about the staff and the service that you received whilst staying at The Impiana Hotel Ipoh.

We are pleased to note that you felt our location for your family getaway was appropriate and the cleanliness and room size was to a high standard, but naturally disappointed that you felt our facilities are not up to your expectation. Being one of the iconic buildings in town as the hotel has been around for 26 years, we are making efforts in upgrading, such as our new refurbished Club Rooms, nonetheless maintaining the heritage of the building as well.

As for the swimming pool facilities, we can assure you that our Chief Engineer is making this a priority following your feedback.

We understand your disappointment on this occasion however we do hope that we have the opportunity to welcome you back to The Impiana Hotel Ipoh sometime in the future.

Best Regards
E-Fay,Chiam
e.fay@impiana.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2012

The hotel is centrally located in town and it is easy to travel to and from the expressway. The hotel has a variety of restaurants to choose from serving everything from local to western cuisine. The entertainment is good and the live band performs many popular songs and can handle most requests. The rooms are clean but the ones on the north side tend to be quieter as the south side rooms are opposite a busy road. What really makes the hotel stand out is its attentive and friendly staff. I had a problem with the sink in my bathroom and the staff was quick to move me to another room so that the sink could be fixed without disturbing me. Also, the staff is very knowledgeable about the local area and freely provided information and arrangements in advance. Overall great experience, if ever I return to the area I would choose the Impiana.

  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank benn224
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Fay C, Guest Relations Manager at Impiana Hotel Ipoh, responded to this reviewResponded September 11, 2012

Dear benn224,

Thank you very much for your fantastic review. We are delighted that we met your expectations that you liked all the little touches we did to enhance your stay with us. Thank you again for your positive feedback regarding our attentive service. Indeed we genuinely look after all of our guests and I am glad to hear that you have felt so. We look forward to your next visit to The Impiana Hotel Ipoh.

Best regards,
E-Fay, Chiam
e.fay@impiana.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2012

My time spent at the Impiana Hotel was well worth it. The Staff is1st class and quite courteous! The services they offered were always performed promptly and professionally. Their breakfast they serve is above and beyond and if you wish to dine in for lunch or dinner you won't regret it. Their pool and garden area is kept in tip top shape and will always be inviting to you at the end of a long day. So in short if you plan on visiting Ipoh be sure and stay at The Impiana.

P.S. They have amazing live bands in the bistro and very talented piano players in the lobby for your enjoyment.

Room Tip: all around excellent.
  • Stayed: September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank kkkk298570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
E-Fay C, Guest Relations Manager at Impiana Hotel Ipoh, responded to this reviewResponded September 11, 2012

Dear kkkk298570,

Thank you for your recent review of the Impiana Hotel Ipoh. It is always wonderful to receive such feedback and thank you for your lovely comments regarding our service, our team, and our facilities. We look forward to welcoming you back again soon to the Impiana Hotel Ipoh.

Best Regards
E-Fay,Chiam
e.fay@impiana.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Ipoh hotels
0.9 mi away
Tower Regency Hotel
Tower Regency Hotel
#43 of 63 in Ipoh
249 reviews
0.4 mi away
WEIL Hotel
WEIL Hotel
#6 of 63 in Ipoh
585 reviews
1.4 mi away
Kinta Riverfront Hotel & Suites
Show Prices
Show Prices
Show Prices
0.7 mi away
Hotel Excelsior Ipoh
Hotel Excelsior Ipoh
#14 of 63 in Ipoh
214 reviews
0.7 mi away
Syuen Hotel
Syuen Hotel
#31 of 63 in Ipoh
184 reviews
2.7 mi away
Symphony Suites Hotel
Show Prices
Show Prices
Show Prices

Been to Impiana Hotel Ipoh? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Impiana Hotel Ipoh

Address: 18 Jalan Sultan Nazrin Shah, Ipoh 30250, Malaysia
Phone Number:
Location: Malaysia > Perak > Kinta District > Ipoh
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#6 Luxury Hotel in Ipoh
Price Range: $39 - $61 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Impiana Hotel Ipoh 4*
Number of rooms: 168
Official Description (provided by the hotel):
The Impiana Hotel Ipoh is the leading business hotel in Ipoh city and preferred medium sized hotel amongst local residents, tourists and international corporate because of our commitment to high international standards of service throughout the hotel. The Impiana Hotel Ipoh, Perak is ideal for both business and leisure travelers with a business club lounge, high speed connectivity, convenience store, modern banquet facilities and great eateries to suit every occasion. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Fastbooking, Expedia, Hotels.com, Asiatravel.com Holdings, Ctrip TA, Booking.com, Priceline, Travelocity, Agoda, Cancelon, TripOnline SA and Hotwire so you can book your Impiana Hotel Ipoh reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Impiana Casuarina Ipoh

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing