I stayed at the Hotel Excelsior Ipoh with a group of 20 friends recently and I have to say that the conditions could be improved on. The hotel itself is quite old so it is not as sound proof as you might like. If the room next door moves around, certain noises can be heard, especially if the room next door is packing their luggage.
My worse experience was at night close to midnight (around 11.45pm) when the toilet stopped functioning. I called the reception to report the fault and maintenance was sent up right away. The receptionist was rude and just told me to 'wait there', definitely poorly handled. I will say that the speed in which maintenance arrived at my room was a plus. He reached within 5 minutes of placing the call (I was not timing this, it just happened very quickly) After approximately 20 minutes of trying, he told me there was nothing further he could do than to wait till tomorrow and ask a plumber to come in. He requested to change rooms as a solution.
Once again, I had to call the reception which put me on hold again as they needed to confirm with maintenance that there was indeed nothing that could be done. Continuously rude, I held my breath to half expect them to say they will send up another repair man. (I mean, I wouldn't be asking to change rooms unless your maintenance people told me there was no way they could fix it. Plus I had updated you on the situation before requesting to change rooms)
I was eventually moved across the hallway from my room with no help from the staff. Another hotel in Malaysia was very kind when I had to change rooms and the staff gladly helped me to move my belongings quickly as it was midnight and they wanted to ensure that I could get to bed as quickly as possible. I was tired from a whole day of activities but still had to move my friend's belongings as well as my own. Terrible service as the only service I got was when the service staff came up to retrieve my previous room key and issue me my new room key before quickly rushing off for a smoke break.
I'd also advise against the breakfast in this hotel. The selection is not very wide and not very flavorful. I had heard from several of my other friends that they suffered from a tummy ache a few hours after consuming the hotel breakfast. My advise, take a short walk to a coffee shop behind the hotel and try their Wanton Mee there, its much better tasting.
All in all, I would not stay in this hotel again unless I had to. Terrible service and renovations needed to be done if this hotel wishes to stay current in the tourism industry.
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