My family and I booked the 3-room apartment, scheduled for 21-22 December 2013. However, upon our arrival, we were shocked to see the surrounding; old shop lots and night pub. We couldn't find a parking spot near the shoplot "apartment" as it is a public carpark and they do not provide designated or private carpark for their patrons. My family discussed amongst ourselves if this is where we really want to spend our weekend at and we foresee inconveniences because of our children and cars parked in an unattended public area. Moving forward, we decided to cancel the booking and stay elsewhere. We called the apartment and spoke to the receptionist. She couldn't make any decision if they will still charge us as her manager is currently on leave. We received a notification on Sunday that they have charged us for the 3-room apartment (RM398) and our cancellation reason was not acceptable. We spoke to Christy, the Hotel Manager and she feedback that she couldn't do anything as it is her bosses decision. Honestly, RM398 for such location is totally unacceptable so my genuine advice is to stay somewhere else if you are travelling with family and children. It was a good lesson for my family and we will never trust or opt for such apartment concept ever again.
- Official Description (provided by the hotel):
- The Osborne is desigend to give travelers the feeling of living in the comfort of a home whilst on holiday. We are proud to offer you relaxing, stylish and fully equipped accomodation during your stay in Ipoh. Our distinctive suites are modern and fully equipped 1, 2, and 3 Bedroom suites have been tastefully decorated with individual colour theme for your conveniences and comfort. All suites are fully equipped with modern appliances and conveniences to make it your home away from home ... more less
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