Although I have stayed in Ipoh many times ,this is my first time staying at this hotel. When we checked in , at around 6.00 pm there was a lot of activity at the lobby since a wedding reception was scheduled there .I told the gentlemen at the reception that I was very tired and requested for the keys to the 2 bedroom unit which I had booked. He was informed by the housekeeping department that the 2 bedroom units were not ready yet. I told him to give me a complimentary room upgrade to a 3 bedroom unit since I did not usually have problems with my requests in other hotels unless they were fully booked. He looked at me and rather than argue with a potential long term guest, agreed to my request. THIS WAS EXCELLENT CUSTOMER SERVICE AT WORK. The 3 bedroom unit was CLEAN & SPACIOUS which is my criteria of a good room..
- Official Description (provided by the hotel):
- Launched on 1st January 2012, Kinta Riverfront Hotel & Suite is one of the latest luxury destinations for holiday retreats in Ipoh. It is by far the largest hotel in Ipoh. Strategically located in the centre of Ipoh city, it lies elegantly along the Kinta River and runs parallel with Jalan Lim Bo Seng. It is owned by the Morubina Group of Companies which is also the owner of Hillcity Hotel & Condo Ipoh. ... more less
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