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“Heaven!”

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The Banjaran Hotsprings Retreat
Ranked #1 of 63 Hotels in Ipoh
Certificate of Excellence
Reviewed May 25, 2013

Ah! The Banjaran, what can we say? It's absolutely perfect, a little slice of heaven lost in the jungle. We stayed over for 3 nights in the garden villas, which are fabulous. The sights are breathtaking and the facilities fit in perfectly and are properly luxurious. A massive and ultra comfy bed, nice pool and really cool jacuzzi all at our service in the room made us forget we were surrounded by forest.
All the staff was really friendly, and we really felt relaxed and at peace for the whole stay.
Our favorite places were probably the steam cave, Dr fish and the spectacular wine cellar which is an absolute must see.
The food was also very good, it might get tiring for a long stay but for our four days there it was just perfect.
The only thing that didn't blow our mind was the jungle hike, we were hoping for something a little more on the wild side, but no harm done, it didn't take very long so we were back to bliss in a jiffy!
The manager was super friendly and ended up giving us really good advice for the rest of our trip over at KL, the restaurant staff was also very attentive, everyone at the Banjaran just made us feel really really welcome.
It's absolutely worth the trip if you are anywhere close to Malaysia!

Room Tip: The garden villas are well worth the upgrade!
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  • Stayed: January 2013, traveled as a couple
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1  Thank JoanaAndPedro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Public Relations Manager at The Banjaran Hotsprings Retreat, responded to this reviewResponded June 6, 2013

Dear JoanaAndPedro,

What a wonderful description of your experience with us! We are moved of such an amazing review of us. We are happy to hear that we have met your expectations during your stay with us. Should you ever decide to return for another stay, please do keep in touch with us and allow us to prepare for your next visit. Hope to hear from you soon.

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Reviewed May 24, 2013

This resort provided us with the perfect retreat. Total relaxation with great attention to detail.

The unique and tranquil setting in which the villas and gardens are set is just stunning. Surrounded by monolithic limestone stacks and underpinned by geo-thermal streams providing natural hot lakes and steam rooms. The place just seems like it is a set for a fairy tale or wonderland film.

The villas are individually designed, our's had it's own natural hot-spring jacuzzi bath and a good size pool. The out door living area was larger than most 5* hotel rooms, well appointed and a great place to just chill. The double bathroom was very spacious and well designed. The bedroom, with it's oversize and very comfortable bed, was just perfect.

The restaurant lived up to all our expectations, having browsed the menu at breakfast, well presented perfectly cooked food that harnessed the best of Asian food prepared with the obvious skill of the wonderful head chef, Abdelhak Bourenane.

Jeff's cellar, even if you have never tasted wine or ever intend to you must visit the cellar. The cellar was hewn from the bare rock and is just so impressive even if you do not partake.

There is a very well equipped gym and the spa is top quality.

We have just one complaint, the whole resort is advertised as a smoke free zone, however we had cause to move table in the restaurant as the table next to us were merrily puffing away on their cigars. Even though we made our feelings clearly felt they just kept puffing away and the staff, in typically asian fashion, only offered the compromise of a table far away from the smoke rather than enforce the rule.

Jeffrey Cheah the developer and owner should be applauded on his visionary use of this previously unused , well since the Japanese soldiers moved out after WWII, jewel in Malaysia's crown, and Lybanor the resort manager should be congratulated on a job done to perfection.

  • Stayed: March 2013, traveled as a couple
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Thank Twitchyjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Public Relations Manager at The Banjaran Hotsprings Retreat, responded to this reviewResponded May 26, 2013

Dear Twitchyjim,

We are truly humbled by your detailed review and kind words about us. We are glad to have met your expectations and that you have managed to cover nearly every aspect of the retreat.

We however do apologise on the ‘non-smoking’ incident that you had encounter during your stay with us. We will be sure to improve our stature as being a ‘smoke free zone’ to accommodate a more comfortable stay for our future guests.

Thank you once again for your wonderful review and we hope to be able to welcome you back soon.

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Reviewed May 22, 2013

One of a kind relaxation holiday in a very unique location , right in the forest . The resort has a geothermal lake supplied with 3 million litres of 65degree C water naturally everday & the same is used to give amzing experiences in the villa ( only 25 of them ) in the natural steam cave , in the bathing pots adjacent to the lake , refloxology pool & what not ...
Top 4 attractions
a)Villas Opt for the garden villa as they are larger : all villas have a pool & a outdoor jacuzzi with natural hot water :Total privacy means one can be completely one with nature all day & night long & spending the night in a hot water jacuzzi looking at the skys & mountains is one amazing experience .
b)Spa : dr Santosh the magician will take you to another level of relaxation
c) Dr Fish pool : a large pool with Dr fish to take care of your legs all days long if you so desire
d) Steam cave :a large cave with natural hotwater creating steam wow !!!
there are others too including a splendid short jungle walk , meditation cave , balcony ( if you can brave a few bats ) , the bathing pots on the geothermal lake .
what can improve : the restaurant menu is quite limited especially the lunch & dinner & not really value for money . ( not to worry a big mac & local ipoh food is a 15 min walkaway )
Service : outstanding starting with their rgroup business dev manager John who on a query even before our booking put us in touch with the GM of the resort Lyba : a super efficient busy bee who went the extra mile to make sure we were really comfortable. Dr Santosh at the spa a treasure house of knowledge & skills & always with a smile , pablo at the restaurant with very practical inputs , Vithia with her service & last but not the least nazree the security personel who took us on a jungle walk , he was so much fun & great company .
Travel tips : take the yo yo /star shuttle from KLIA or LCCT its a 3.5 hr ride on a superb highway to ipoh & a short cab ride from there to resort ( Bus fare 42RM/person & taxi 25 RM significantly cheaper than the 600RM in case one wants resort pickup : use the savings for some more spa sessions:))

Room Tip: Take the garden villa over the water villa , villas have a snazzy wristband as key that is also wate...
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  • Stayed: May 2013, traveled as a couple
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3  Thank vinoopm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Manager at The Banjaran Hotsprings Retreat, responded to this reviewResponded May 27, 2013

Dear vinoopm,

Thank you for such an amazing review. We are glad to have met your expectations during your stay with us and will be sure to pass your kind words to the people involved that had made your stay comfortable. Should you require any assistance in making an arrangement for your next visit, we are just a phone call or email away.

We hope to see you again and wish you the best in health.

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Reviewed May 15, 2013

My husband and I stayed for one night in the water villa for the weekend, as a break from the hussle and bustle of the city. We were warmly greeted by our personal butler at arrival who addressed us with our names and checked us in with minimal fuss. Then we were buggied to our villa. The villa was well-appointed although the pool was too small to swim in and had many leaves and dirt in it. The thermal jacuzzi was awesome and perfect for un-winding those sore muscles. Spa treatments were good although a tad too pricey. We went to Jeff cellar for drinks and the ambience was amazing and one-of-a-kind. It would had been better had they also served dinner there.
Only disappointing bit was the breakfast due to the limited choices and the small quantity. We had to drive out to McDonalds to fill our tummies. Overall, this is a very peaceful sanctuary for you to visit and reflect on life.

Room Tip: The garden villa has a bigger pool than the water villa.
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  • Stayed: March 2013, traveled as a couple
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3  Thank Busy_Mum04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Public Relations Manager at The Banjaran Hotsprings Retreat, responded to this reviewResponded May 27, 2013

Dear Busy_Mum04,

Thank you for taking the time to provide us with this kind review. We have taken note of your of your suggestions and will forward them to the necessary parties to consider for the convenience of our future guests. We hope that you have had a great time recovering and hope that you will keep us in mind again if you ever require another rejuvenating getaway.

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Reviewed May 12, 2013

My girlfriend and I spent one night at Banjaran in April 2013. It was a very beautiful experience for us. We drove up from KL and arrived about 10 am at the Hotel. We booked for Pool Villa for a night stay.

When we arrived, the staff was not available to carry our stuff from the car and we had to carry them ourselves until the main entrance and after which they helped to carry our stuff into the lobby. We were given wet towels and lemongrass tea when we arrived. It was very refreshing. Check in was pretty fast and we were on our way to the room. The Villa was awesome. The pool outside was inviting but full of dried leaves... i guess that was part of the look and feel.,.and outdoor relaxing area and dining was really nicely done and good place to have a meal and relax. The room had high roofs and really cozy. Thumbs up. The bathroom was spacious, has an in door bathroom and outdoor with the geothermal pool. The goethermal pool was awesome and we had a good time.. although abit hot initially. Everything was perfect and met our taste and requirement. The only big downside was whn we called for service , simply no one picks up the phone and you have try a couple of times before you get anyone of them. Thye don't even greet you when they answer the phone or after the order is taken.. lack of courtesy... even right up to when we checked out.

We took a walk .. the jungle walk was a very pleasant experience and the mini zoo at the park.. it was an awesome experience for us. We truly enjoyed the nature walk and we then visited the thermal cave, crystal cave and headed back to our room to take some rest. Every stop was really nice and we felt so comfortable just hanging around there. And we were the only ones.. well that's a huge plus.

We enjoyed out short stay.. but two nights would have been better.

  • Stayed: April 2013, traveled as a couple
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2  Thank Vignesh215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Public Relations Manager at The Banjaran Hotsprings Retreat, responded to this reviewResponded May 27, 2013

Dear Vignesh215,

Thank you for choosing us as your preferred choice of destination for your getaway. Please accept our apologies for the hiccups that you had faced during your stay with us. We hope that these does not deter you from returning for another visit, perhaps a longer one, to make full use of all the facilities that we have to offer.

Please contact us if you require any assistance in arranging for your next visit and allow us to further impress you in the future.

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Reviewed May 10, 2013

The Banjaran offered a relaxing, peaceful sanctuary with perfectly manicured surroundings. Service was very good, with great attention to detail. What we thought was spectacular was Jeff's Cellar. It was really one-of-a-kind in the world, a bar set within a cave. Not a cheap resort, but worth a trip.

  • Stayed: March 2013, traveled as a couple
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2  Thank FatboyRed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Public Relations Manager at The Banjaran Hotsprings Retreat, responded to this reviewResponded May 27, 2013

Dear FatboyRed,

Thank you for taking the time to provide us with this review. Jeff’s Cellar is indeed our favourite part of the retreat and most of our past guests enjoyed their time in the cellar. Should you ever decide to return, do let us know so that we can arrange to make your next stay as comfortable as before.

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Reviewed May 8, 2013

This had been one of my most unforgettable , rejuvenated and reborn journey in life. The elegant, natural, unique and tranquil villa settings ,gardens, mountains and lakes are just like from fairy tale wonderland, they will always keep alive in mind and memories even coming back. Especially appreciate the detailed support and service of butlers and all the friendly smiling staff. Definitely hope to come back Banjaran more often and periodically:-)

Room Tip: Garden Villa
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  • Stayed: May 2013, traveled solo
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5  Thank docjjpan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig T, Public Relations Manager at The Banjaran Hotsprings Retreat, responded to this reviewResponded May 27, 2013

Dear docjjpan,

Thank you for your kind review. It had been a great pleasure welcoming you to the retreat and being able to meet your expectations. Kindly contact us if you ever require any assistance in arranging for your next visit back. We hope to see you again soon and wish you the very best in health.

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Additional Information about The Banjaran Hotsprings Retreat

Address: 1 Persiaran Lagun Sunway 3, Ipoh 31150, Malaysia
Phone Number:
Location: Malaysia > Perak > Kinta District > Ipoh
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Luxury Hotel in Ipoh
#1 Spa Hotel in Ipoh
Price Range: $339 - $575 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Banjaran Hotsprings Retreat 5*
Number of rooms: 45
Official Description (provided by the hotel):
The Banjaran Hotsprings Retreat is an integrated luxury wellness and spa retreat in Ipoh. The 5-star retreat is situated on a 22.7 Acre valley nestled within a cluster of towering limestone hills and features a combination of natural caves, pristine jungle, waterfalls and geothermal hot springs. It is a self-contained sanctuary consisting of 45 luxury villas offering holistic wellness and spa experiences inspired by authentic Malaysian practices. ... more   less 
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Also Known As:
The Banjaran Hotsprings Retreat Hotel Ipoh

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