This is my third visit to this hotel after its opening in January. I have had expected to see great improvements after my previous visit four months ago, but it turned out to a big disappointment. As a matter of fact, it was exactly the opposite. It got worse. I have stayed at many hotels in Malaysia, and have never seen a hotel where there are more service staff walking around the corridors and using the lifts. In fact, on two occasions, the staff actually stopped the lifts to chat with their friends whilst I was standing inside waiting to return to my room. This the height of rudeness that I have never ever experienced at ANY hotels before. On another subject, one morning there was no milk for coffee in the breakfast hall, so I requested for more milk from the waitress. I was actually told there was absolutely NO milk left whatsoever in the kitchen. This must be a first for any hotel. The only reason I chose this hotel is its location, plus the fact that it is new and therefore cleaner and tidier than most hotels. If you choose to stay there for its service, you are going to be sore disappointed. The staff are generally lazy and lackadaisical.
- Official Description (provided by the hotel):
- Strategically located within the main business hub of Ipoh city center, Tower Regency Hotel & Apartments combine refined luxury with unparalleled accessibility to provide a uniquely sophisticated living experience. ... more less
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