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“A frustrating experience”

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Tower Regency Hotel
Ranked #43 of 63 Hotels in Ipoh
Australia
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“A frustrating experience”
Reviewed September 24, 2009

This is my third visit to this hotel after its opening in January. I have had expected to see great improvements after my previous visit four months ago, but it turned out to a big disappointment. As a matter of fact, it was exactly the opposite. It got worse. I have stayed at many hotels in Malaysia, and have never seen a hotel where there are more service staff walking around the corridors and using the lifts. In fact, on two occasions, the staff actually stopped the lifts to chat with their friends whilst I was standing inside waiting to return to my room. This the height of rudeness that I have never ever experienced at ANY hotels before. On another subject, one morning there was no milk for coffee in the breakfast hall, so I requested for more milk from the waitress. I was actually told there was absolutely NO milk left whatsoever in the kitchen. This must be a first for any hotel. The only reason I chose this hotel is its location, plus the fact that it is new and therefore cleaner and tidier than most hotels. If you choose to stay there for its service, you are going to be sore disappointed. The staff are generally lazy and lackadaisical.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank OnMyLastLegs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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243 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Any
English first
travelling
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 24, 2009

Waited over an hour and half to be shown my room (told the wait would be 5 minutes). During my one night stay one of the staff broke into my room and stole some cash from my backpack which i had left there while i went out wandering. This on top of the fact that the bed had dirty sheets and bed bugs.
Do Not Stay Here!

  • Stayed September 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank wolfgang0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Ipoh hotels

London
Level Contributor
72 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 20, 2009

The hotel was a rush job at opening. It had wanted to open for CNY 2009. The Executive Suite were merely a larger room compared to the Executive Room. There's no warmth and no ambience to the entire hotel at all. The rooms sparsely decorated without paintings and no afterthought to it. It seems that all the furniture and fixtures and fittings were haphazardly thrown in.
The hallways and inside the rooms itside were badly finished. Peeling paint, skirting boards coming off.
Housekeeping service is bizzare to say the least. One day, we had 1 bottle of water, the next day none at all. Then normal services of 2bottles would resume. Its the same with newspapers, some days papers are given and other days none at all. We brought the matter up with Front Desk but no apologise and they do not offer to help either.
Bell service? What bell service?
Staff rides on customer lifts all the time and they can even hold up the customer lifts to chat. I mean what great customer service is that?
For a supposedly 4star hotel in Ipoh, I rather return to the rather dated Impiana, at least there is a semblance of service and cheaper.
The internet service was a joke. Internet service is only available upon request. The bell service brings you the cable connection and we had to pay a deposit of RM20. However, this is the stupidest thing that I had ever seen. The internet cable is plugged into the wall by the bedside. There are no further wall socket nearby to charge my laptop. Isn't that amazing. The only other available electric socket was situated at the opposite side of the room at a merely 10feet away.

  • Stayed September 2009, traveled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PrimroseHill219
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
Reviewed August 27, 2009

the hotel was not easy to find as we could not see the building clearly at night.there was this acronym DKLS ontop of the building instead of the hotel name which we thought was quite strange. we stayed in a 2 room apartment.everything is new but we find the floor not as clean as it should be.the shower hose bracket in one of the toilet was already loose.good thing was,we had a room with a view of the hills and the swimming pool.Breakfast was sufficiently good.

  • Liked — proximity to the famous eatries
  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank holiday2828
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 5, 2009

Booked 4 units of 2 Bedded Apartments for 2 nights. Apartments are new and staff are new too. Very slow in check-in and no proper procedures or systems to run hotel services. Confirmation booking from Sales did not reflect on their system. Bills come out very messy, some overcharge, some undercharge, Breakfast not ready as per promise. Heater not working, toilet come without cubicle - once shower wet the whole toilet, TV without remote control. Only value for money for its spacious apartment. Very basic home finishing.

  • Stayed June 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CrazyBun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 2, 2009

Stayed here for 2 nights on 1/5 & 2/5, while back in my hometown, Ipoh, for a wedding shoot..the hotel doesn't look much from the outside, but on the inside - overall it was very very good. It's new, probably 1/2 year old..The room/ toilet are new, very clean, spacious, better than expected! The buffet breakfast wasn't much; but when you in Ipoh, it's recommended that you wake up early & go try the dim sums / "morning tea". I would definitely stay here again. Best choice compared to the other hotels nearby.

  • Stayed May 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank felixkhoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subang Jaya, Malaysia
Level Contributor
285 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 159 helpful votes
Reviewed June 25, 2009

Plus points:-
1) Room we stayed is clean & spacious. Housekeeping staff are friendly & efficient
2) In general, the staff are friendly - service with a smile
3) Location is good
4) The Junior Suite is luxurious
5) Value for money

Areas for improvement:-
1) Becareful about lighting tealight candles with rose petals in the room as it almost caused the whole room to burn down as the wax from the tea light overflowed and started burning the rose petals Luckily, we returned to the room in time to put out the "fire"
2) There are ants in the room
3) Improve on the breakfast buffet - realised that at the bread section, there is no kaya provided
4) Would be better if each room is provided with 2 room keys

  • Stayed June 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ongjanice1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tower Regency Hotel

Property: Tower Regency Hotel
Address: 6 - 8 Jalan Dato Seri Ahmad Said | Greentown, Ipoh 30450, Malaysia
Location: Malaysia > Perak > Kinta District > Ipoh
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #43 of 63 Hotels in Ipoh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tower Regency Hotel 3*
Number of rooms: 238
Official Description (provided by the hotel):
Strategically located within the main business hub of Ipoh city center, Tower Regency Hotel & Apartments combine refined luxury with unparalleled accessibility to provide a uniquely sophisticated living experience. ... more   less 
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