We should have wised up when we had reservation problems with their salesperson, who somehow found it incredible that we wouldn't take his word for it, and insisted on a confirmation number.
When we arrived at after 4 pm (check-in time was after 3), only 2 out of 4 of our 2BR suites were ready. They couldn't find our reservation using any of our names. When we finally got into the rooms, 1 room couldn't be locked. Another didn't have hot water. The floor was dirty in all the rooms. 1 room had a choked toilet. Card reader in 1 room was defective, hence room had no power. There was no note beside the hotel phone to tell you what number to dial for reception. Water in the bathroom couldn't flow out properly, leading to wet floors and flooding in the rooms. Towel racks were rusty. All our specific room requests (which we were promised would be taken care of) were not. Breakfast in the morning was inadequate. Food, plates, and cups ran out at various stages.
It only seems funny now because we've left the hotel...
- Official Description (provided by the hotel):
- Strategically located within the main business hub of Ipoh city center, Tower Regency Hotel & Apartments combine refined luxury with unparalleled accessibility to provide a uniquely sophisticated living experience. ... more less
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