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“Clean, basic hotel”

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Tower Regency Hotel
Ranked #45 of 63 Hotels in Ipoh
Singapore, Singapore
Level 6 Contributor
218 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Clean, basic hotel”
Reviewed April 8, 2013 via mobile

Not many hotels in Ipoh can accommodate a family of 2 adults and 2 teenagers, but Tower Regency has family rooms/apartments. The hotel car park entrance and ramps are narrow so be careful if driving. The rooms are adequate and clean if rather sparse and basic but everything is there. Apartments come with a kitchenette, a living room and 2 bedrooms but only 1 single bed in 2nd room and 2 singles in 1st bedroom.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank m00lah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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248 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Any
English first
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 3, 2013

the service at the front desk was terrible, as their staff was the type like DNDM (do not disturb me) whenever we asked for anything the staff don't like to entertain us, which is a total disappointment. the breakfast was terrible, i've been to many hotels and this one is the worst out of it. and they don 't have carpet in the room!!!!

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lunze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 20, 2013

I've just actually came back from my stay at Tower Regency in Ipoh and I can say that this was below our family's expectations . The furniture, walls and facilities of the hotel apartments look extremely worn out and dirty, the air conditioner isn't running properly, the sheets are dirty and the bathrooms are in the need of a good scrub. The staff were friendly but seemed inexperienced to inspect the malfunctioned air con. Simple things such as the system's working pressure,coil temperature, didn't interest the workers at all and they just gave us a new air con remote controller. The worst thing is that the hotel technician is not even able to identify the danger when he was inspecting the air condenser unit which was so close to the balcony edges without wearing any safety harness.

The rooms aren't really safe with flimsy locks and windows and NO CCTVS along the corridors at all. There're aren't even any guards around.There was little choice of food and we gave up the second and third day of hotel breakfast. Our family sincerely hope Tower Regency is able to make changes and improve in the way of running the hotel.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank princessapple03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Ipoh hotels

Montreal, Quebec, Canada
Level 2 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 15, 2013

I am a long-term guest of this hotel and this review is written based on 3 months living in this hotel. The hotel is recently built..not an old one (just four years)...but since there is no continuous improvement or proper maintenance or housekeeping the property looks at least 15 to 20 years old...The reception staff are not friendly at all...they are not competent in their job...first is answering a telephone and then looking after the guests waiting at the reception desk. If you ask them to do something for you like booking a taxi or etc, you better check few times, because it may not happen, and if you dont wait outside to get your taxi no one will come to you to say Mam/ Sir your taxi is here...you are responsible yourself to get the taxi. In general there is no follow-up to your orders...If you have a burnt light bulb, or noisy AC, or any other related maintenance problem, you cannot change your room until maintenance team check everything and make sure they cannot fix it...but usually the attitude is: it is not that bad...you can live with it...Which is against definition of hospitality...!!!! The housekeeping also goes through a routine procedure everyday and they dont actually clean your room...if you stay a month you will notice that your bathroom and shower will never get washed..if the cups and glasses in the rooms get used, the same..will never get washed. Even when you complain, nothing will happen afterwards...so, dont bother... bedsheets and towels are very very old..there is no control over AC..Some rooms are very small...with no windows...some rooms very dirty...At the gym, most of the equipment are broken and since the delivery date they have not been cleaned. Same goes for swimming pool, the water has been there since they have built the hotel and quality of water is not getting analyzed. The TV in the rooms are very small.

  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Niloufar111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 4 Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed March 4, 2013

We keep on coming back to this hotel because of its great location and also the spacious 2/3 bedroom apartment. We usually travel to Ipoh with the whole family and this time there were 7 of us. So the large & spacious sitting area is an advantage.

The bedrooms are adequate and air-conditioning is cool enough.

The rest, I will leave it as "no comment". Especially the breakfast (yuks!). But when you are visiting Ipoh, hotel breakfast will never be the choice, as Ipoh local cuisine is part of the reason why we are here.

The staff are attentive and quick. There were some noisy renovation going on at the lobby when we were checking in, but it does not disturb us that much.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chreong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChongKH, Public Relations Manager at Tower Regency Hotel, responded to this review, August 21, 2014
Greetings from Tower Regency Hotel & Apartments .

Thank you for your letter alerting us to the problem you encountered .

Please accept our sincere apologies for the inconvenience this problem has caused you . We will make every effort to see that this never happens again . Appreciate your business and will do everything we can to serve your needs better .

Have a pleasant day .

Thank You .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne, Australia
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 27, 2013

I was at this hotel four years ago, and silly me, came back again. The carpets were worn out, the paints were peeling, the towels were thin, smelly. Breakfast had not much choice. Overall bad.for the price of $250 ringgit it was a rip off

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PSYL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed February 27, 2013 via mobile

We stay for 2 nights in a deluxe non smoking room. Quite expensive rate, because of the school holiday peak season & our impression is maybe this is the 4 stars hotel thats why it was expensive.
Lobby is spacious and good looking, but when u step inside the bedroom, OH GOD! Dirty, some of the furniture was broken, matress was smelly, curtain was stained.
Breakfast just fair. Still can fill up your tummy if no other choices.
Great location. Near to the hospital just 3 mins walk. 5 mins walk to the Ipoh Parade and heavenly gastro food stall at Dataran MBI at night.
Parking space is good. Many parking lots and spaces.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dannynazza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tower Regency Hotel

Property: Tower Regency Hotel
Address: 6 - 8 Jalan Dato Seri Ahmad Said | Greentown, Ipoh 30450, Malaysia
Location: Malaysia > Perak > Kinta District > Ipoh
Amenities:
Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #45 of 63 Hotels in Ipoh
Price Range (Based on Average Rates): $
Hotel Class:3 star — Tower Regency Hotel 3*
Number of rooms: 238
Official Description (provided by the hotel):
Strategically located within the main business hub of Ipoh city center, Tower Regency Hotel & Apartments combine refined luxury with unparalleled accessibility to provide a uniquely sophisticated living experience. ... more   less 
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