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Holiday Villa Beach Resort & Spa Cherating
Ranked #26 of 43 Hotels in Kuantan
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301 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
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George Town, Malaysia
Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed July 10, 2009

This is a nice and quiet hotel next to a great sandy beach.

This is my 3rd or 4th time here but the service was becoming worse. We stayed during the school holiday and the room service and even the reception looked like very badly understaffed. I hope their management read all these reviews.

We arrived at 3 pm and still the room was not ready. There were a few other families waiting in the lobby and some had waited for 2 hours. When we entered the room, it was dirty and only 1 towel was provided. We called the room service and asked for the towel. It never arrived after 1 hour so we had to go to the lobby and 'scream' at them. We were then given a piece of smelly rag !

Another thing was the pool was very dirty. Even my chiildren who loves water refused to swim in it because they thought they saw some "smelly stuff" inside the pool. The water was brownish , murky , smelly...you name it. Maybe because lots of people use it but they should at least clean it.

Another strange thing is that their duty manager was missing all the time except during breakfast. There was no one to complaint to. I called all possible extension but no one answered.

This is definitely my last stay here if I can avoid it.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KebayaLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level Contributor
21 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 15, 2009

Spent 1 night in Cherating Holiday villa. It is situated about 10 minutes drive from Kampung cherating lama where Impiana and Cleb Med is. The resort has great, clean, soft and white sandy beach with calm clear water. Great for a swim and relaxation by the beach with strong cool sea breeze. There is not much facilities at Holiday Villa apart some a table tennis table and some game arcarde.

The chalets and double rooms are situated at the palace wing while the aprtment are situated at the capital. I stayed at the 2 bed room apartment and the room need improvement. The rooms and toilet are clean but the furniture are old. The sliding door to the room are also broken. The room are quite small just enough for 2 small single bed. One of the room air conditioning was not working however with fast and prompt action from the maintainance guy, the problem was fixed within 1 hour. The room is also not well lit as there is only 1 reading light in each room. There is only a ceiling fan in the living room to keep the living room cool during the day. The main door also have faulty locks but again that was solve by the swift actions of the maintainance guy. The fitness center also has old rusty equipments.

Overall, it was a ' ok ' stay in Holiday villa and they have great staffs. I would suggest to take the 1 bed room chalet at th palace wing instead as it looks new and well furnish compare to the apartment one. The carpark is also limited as it is share with Eastern Pavilion next door. The resorts cater more to local Malaysian as i dont see many foreigners there.

  • Stayed June 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank w4ss4p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Villa Beach Resort & Spa Cherating

Property: Holiday Villa Beach Resort & Spa Cherating
Address: Lot 1303, Mukim Sungai Karang, Cherating, Kuantan 26080, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Kuantan
#5 Spa Hotel in Kuantan
#6 On the Beach Hotel in Kuantan
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Villa Beach Resort & Spa Cherating 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
Surrounded by lush greenery and secluded palm-fringed beaches fronting the South China Sea, Holiday Villa Beach Resort & Spa Cherating has the ideal facilities for family vacations and honeymoons, in addition to corporate meetings and team buildings. Situated 47km from Kuantan, the capital city of Pahang, the beach in Cherating is a haven amongst avid surfers who come from all over the world each year to especially enjoy the ride of the ocean waves. ... more   less 
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Also Known As:
Holiday Villa Cherating Hotel Kuantan
Holiday Hotel Kuantan
Holiday Hotel Cherating

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