This is a nice and quiet hotel next to a great sandy beach.
This is my 3rd or 4th time here but the service was becoming worse. We stayed during the school holiday and the room service and even the reception looked like very badly understaffed. I hope their management read all these reviews.
We arrived at 3 pm and still the room was not ready. There were a few other families waiting in the lobby and some had waited for 2 hours. When we entered the room, it was dirty and only 1 towel was provided. We called the room service and asked for the towel. It never arrived after 1 hour so we had to go to the lobby and 'scream' at them. We were then given a piece of smelly rag !
Another thing was the pool was very dirty. Even my chiildren who loves water refused to swim in it because they thought they saw some "smelly stuff" inside the pool. The water was brownish , murky , smelly...you name it. Maybe because lots of people use it but they should at least clean it.
Another strange thing is that their duty manager was missing all the time except during breakfast. There was no one to complaint to. I called all possible extension but no one answered.
This is definitely my last stay here if I can avoid it.
- Official Description (provided by the hotel):
- Surrounded by lush greenery and secluded palm-fringed beaches fronting the South China Sea, Holiday Villa Beach Resort & Spa Cherating has the ideal facilities for family vacations and honeymoons, in addition to corporate meetings and team buildings. Situated 47km from Kuantan, the capital city of Pahang, the beach in Cherating is a haven amongst avid surfers who come from all over the world each year to especially enjoy the ride of the ocean waves. ... more less
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- Also Known As:
- Holiday Villa Cherating Hotel Kuantan
- Holiday Hotel Kuantan
- Holiday Hotel Cherating