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“Definitely worth spending your extra $ for the Eastern Pavilion villas!”

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Holiday Villa Beach Resort & Spa Cherating
Ranked #29 of 44 Hotels in Kuantan
Reviewed August 15, 2014

Holiday Villa Cherating definitely exceeded our expectation and we were delighted to have stayed there with my families from Kuantan and in-laws from Europe. Everyone seems satisfied overall throughout our stay and for that, I thank the hotel and the staff for going the extra mile to ensure we all have a pleasant stay there.
The Eastern Pavilion villas is the biggest winner for us if you can afford it. Located adjacent to the Holiday Villa with nice landscape surrounding ala Malaysian kampung or village, each villa has its own private pool in a beautiful traditional design villas. The rooms are clean and equipped pretty much everything we need and cleaned daily. What else could you ask when you can have your own private pool and swim/dip in any time of the day with privacy and not worrying about other people? We had a wonderful time there and will definitely come back.
In saying that our families and friends also stayed in the apartments and the suite's and the rooms are clean and spacious and in fairly good condition. Beautiful long beach with not so many people and it was perfect for us.
Room service operates till late and the food are tasty but do not expect a 5 star continental level but it was fine with us. Only thing is the menu in the restaurant does not have English description so it can get tricky to order food if you don't understand Bahasa Malaysia. But the staff were helpful and willing to up their service overall.
Holiday Villa Cherating is one of the best resort to stay along Cherating beach and we will definitely come back.

Room Tip: Melaka Pavilion is the best closest to the beach and nice view
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Stayed: June 2014, traveled with family
3  Thank FZKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVCherating, General Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded October 10, 2014

Dear FZKL

We would like to thank you for the inspiring and motivating comments shared during your stay experience with us recently.

We are glad that you and your family enjoyed our private pool villas at Eastern Pavilion and also the family apartments.

We are also glad that you enjoyed the services and facilities provided at the resorts.

Please contact us directly for future reservations at rsvnchv@holidayvilla.com.my and your comments are much appreciated.

Regards

Leslie Pereira
General Manager

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105 - 111 of 307 reviews

Reviewed August 14, 2014

The whole resort is crawling with cats. They are everywhere. Outside the rooms, in the corridors, in the lobby, in the gardens and grounds and worst of all, in the restaurant. There were at least 6 in the restaurant and some would jump on the tables as soon as people left. That is not good. There were also lots of very young kittens.

Apart from the cats, the place is OK if you can get a good promo price, but definitely not worth anything more. The rooms are really old and run down. Thankfully the shower was good, nice and hot and good pressure, but the rest of the bathroom was a bit grim, the sink partly blocked and the toilet constantly filling from the cistern so I had to turn off the supply. But then the flush stopped working so I had to call maintenance. One bathroom light not working, and there was a lot of dust in the door floor runner. No hooks in the bathroom.
One bedroom wall looked as if it had had major damp and had been patched up with filler and the electric socket had been covered up. Only sockets available were at ground level so I had to put the kettle on the floor.
Thankfully the bed was comfy and huge, and clean bedding. And the room is a good size with new comfy chairs.
The lock on my door was dodgy and sometimes wouldn't lock. I see some rooms had been
fitted with new locks so they have obviously had problems with the old ones.

I was given free breakfast with my promo room and although there was a choice, the hot food was dry from overheating, the bakery products were dry and the cereals tasted stale. And the coffee was awful. Thankfully there was free coffee in the room.
Wi-Fi is not free, you have to pay, whereas in the neighbouring hotel it is free!

On a good note -
The pool was nice and clean and the pool and beach chairs were good. The gardens looked nice. Sandflies were a problem when I was there, but that's not the hotel's fault!

As long as you don't expect too much and get a cheap price, then it is acceptable.

  • Stayed: August 2014, traveled solo
    • Value
    • Sleep Quality
    • Service
1  Thank LizinKL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVCherating, General Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded October 10, 2014

Dear LizinKL

Thank you for taking your time in providing us with valuable feedback regarding your recent stay with us.

We have taken every comment seriously and have acted on it. Your comments have helped in the improvement of services and facilities provided at Holiday Villa Cherating.

We are glad that you have enjoyed our comfortable room facilities, the good shower and comfortable bed. Thank you for commenting on the good garden landscaping and nice and clean beach chairs.

Best Regards,

Leslie Pereira
General Manager

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Reviewed August 13, 2014

We went there a day before Raya, this was our last choice as other resorts were full. When we stepped into the room, the floor was still wet and there was a cigarette butt in the ashtray. Apparently the house keeping was poor. The room was old and the bed was hard. It was really over-priced, I would say it's not worth it. Next day was Raya but the food were equally bad as the room. The hotel has potential to grow if it was well managed, but, too bad.

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank MoonBong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVCherating, General Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded October 10, 2014

Dear MoonBong

We thank you for your constructive feedback on your recent stay.

We take each of our guest comments positively and necessary actions have been taken place.

Moving forward, we hope that this experience has not detered you from patronizing our resort in the near future. We will ensure that you have a better experience during your next visit, as we are continuously improving identified areas of the hotel in terms of facilities and services.

Thank You

Leslie Pereira
General Manager

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Reviewed August 5, 2014

We stayed at the family room for 3 nights 4 days. The room is really old, way overprice for the condition. The balcony door was broken and the ensuite bathroom smelled musky and wet. Water could not flow through both the shower area and the basin. They really need a major overhaul
and refurbishment. The only consolation is the beach, really beautiful beach but full of sand flies. If you want to stay in this hotel, you really need to throw away all your expectations. There were also lack of staffs and they hired the paramilitary civil volunteer (RELA) to help with the concierge duties. Felt like a government hotel.

Room Tip: No comment
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  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Service
2  Thank LCLY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVCherating, General Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded October 10, 2014

Dear LCLY

Thank you for providing your feedback during your recent stay with us in Cherating.

We will take note on the setbacks and immediate measures will be taken in order to ensure that the same issue does not arise again.

We hope that this one experience has not deterred you from patronizing us again in the near future.

Regards

Leslie Pereira
General Manager.

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Reviewed July 30, 2014 via mobile

The room is decent looking, but the bathroom is terrible and run down, they properly renovated the rooms but not the bathrooms. The restaurant had very limited dishes which also didn't taste any good either. But the resort itself is amazing especially for families or large groups.other restaurants outside resort are very far. But the rooms are over priced and quality standards is acceptable

Stayed: July 2014, traveled with friends
1  Thank Saeed J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVCherating, General Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded October 10, 2014

Dear Saeed J

Thank you for taking your time to provide us with your feedback on your recent stay with us.

At Holiday Villa Cherating , we have ample grounds and greens that are able to cater large group activities and functions.

We will look seriously into the areas of improvement that you have suggested, especially on the bathroom condition, and restaurant menu.

Shall your travels bring you to Cherating again, please do not hesitate to contact us directly at rsvnchv@holidayvilla.com.my

Regards

Leslie Pereira
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 30, 2014 via mobile

Dear holiday villa

Did you know WD40? The yellow blue can with spray tiny nozzle. Pls use it at all chalet door no 245. Every time I'm open the doors sound scarry.

Room Toilet. To flushing your "left belonging" like starting the boat engine. Need 3 times swing to get it go away. Shower room water tap knob drop on my feet. Thank God is a plastic.

Housekeeping, good job. Room clean enough for me. Just a one smelly pillow cover and towel also too.

Breakfast, we actually pay for the view and the environment. The food only cost you RM7.50 per guest. It's s holiday season (Raya holiday). We pay higher rates. Pls also provide more variety to balance with the rates.

Front office. Checked in at July 30, 1910. The FOA is "processing" me for the room. I feel like at factory production line. No smile, no courtesy, not bother to read my name card n protect her self for me to write bad comments since I'm in the same industry.

Stayed: July 2014, traveled with family
Thank riswanrahman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVCherating, General Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded October 10, 2014

Dear riswanrahman

Thank you for highlighting your concerns and feedback during your recent stay with us.

We are glad that you like our housekeeping, where hotel and room cleanliness is one of our top priorities.

One the setbacks, corrective measures have been taken in order to get the necessary back to working order.

We hope that this one experience will not deter you from staying with us again. Please contact us directly at rsvnchv@holidayvilla.com.my for further enquiries and promotions.

Regards

Leslie Pereira
General Manager

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Reviewed July 12, 2014

Good:
# It is cheap budget and simple resort hotel.
# Parking is very near to the reception counter.
# Fast Check in & Check out
# Clean and nice swimming pool & jacuzzi.
# Two adult swimming pools & 1 children's swimming pool.
# Spacious room (room is big)
# Aircond is in good condition.

Bad:
# No mineral water is provided, you need to order at the price of RM1.5o per 500ml mineral water bottle.
# No breakfast is provided if you make the room reservation through Agoda.com. You need to pay RM24 per person at the counter for a breakfast.
# Bath room is too small (squeezed).
# No bathtub in the bath room.
# No extract fan in the bath room.
# No slippery is provided inside the room.
# No FREE internet (WIFI), you need to reqeust at reception counter and pay for it.
# LCD TV is provided, but it is too small (28" only).

Room Tip: Room no. during stay is 126.
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank activechannel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVCherating, General Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded July 13, 2014

Dear activechannel,

Thank you for your feedback with regards to your recent visit to Holiday Villa Cherating.
We are pleased that you found our resort to be clean, rooms to be spacious and services to your convenience and satisfaction.
I have taken note on your comments with regards to the mineral water and wifi services.

Bottled mineral water is provided at a very reasonable rate and lower than if purchased outside the resort. This is for the convenience of our guests.
We have upgraded our wifi network services and for a small fee, guests are able to enable to surf the net at a fast speed connection.
When making your next booking, please be informed that a selection of whether breakfast is required or not is available by hitting the option button when booking on the internet.

To make things more convenient to you, please feel free to book direct with us on rsvnchv@holidayvillacherating.com.my and we will take care of you.

Once again thank you for all you valuable feedback as it enables us to identify different ways to exceed our customers expectations.
Hope to welcome you back in the near future.

Warm regards,

Leslie Pereira

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Villa Beach Resort & Spa Cherating

Address: Lot 1303, Mukim Sungai Karang, Cherating, Kuantan 26080, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Kuantan
#6 Spa Hotel in Kuantan
#7 On the Beach Hotel in Kuantan
Price Range: $45 - $80 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Villa Beach Resort & Spa Cherating 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
Surrounded by lush greenery and secluded palm-fringed beaches fronting the South China Sea, Holiday Villa Beach Resort & Spa Cherating has the ideal facilities for family vacations and honeymoons, in addition to corporate meetings and team buildings. Situated 47km from Kuantan, the capital city of Pahang, the beach in Cherating is a haven amongst avid surfers who come from all over the world each year to especially enjoy the ride of the ocean waves. ... more   less 
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Also Known As:
Holiday Villa Cherating Hotel Kuantan
Holiday Hotel Kuantan
Holiday Hotel Cherating

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