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“Not as good as the brand”

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Holiday Villa Beach Resort & Spa Cherating
Ranked #29 of 44 Hotels in Kuantan
Reviewed December 5, 2012

Stayed there for 3D 2N with a friend.

The first room we checked in was horrible as there were smell of old wood and damn. Then we asked for a change. The receptionist (a guy) was rude but luckily the new room quite dull but still manageable. The mattress was a bit old too i guess, woke up with backache.
Room has mosquitoes and toilet is too small.

But the interior in the lobby and beach are breathaking . Apart of that, nothing is great.

Recommended to try their AromaSpa. The treatment was awesome!

  • Stayed: November 2012, traveled with friends
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5  Thank Syura A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVCherating, Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded January 1, 2013

Dear Sir / Madam

Greetings from Holiday Villa Beach Resort & Spa Cherating,

Thank you for your comments and we are concern of the setbacks encountered during your stay and we sincerely apologies for all the inconvenience it had caused you.

We apologies on the mosquito’s disruption & room condition that was provided and will ensure that appropriate measure to be taken accordingly.
We sincerely apologies for the incident your experience with our receptionist & when it comes of service, it’s nothing other that we can tolerate. The Management will take the corrective measure and to ensure that the same problem will note reoccur again.

We hope you will not judge the standard of the hotel on this one experience and allow it to deter you from patronizing our hotel.

We once again thank you for your comments. My team and I look forward to welcoming you back at our hotel on your next visit.

Yours sincerely,
The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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183 - 189 of 307 reviews

Reviewed November 22, 2012

It was definitely the worse trip I ever gone to. Here are the points I wish to share:

Bad

1) Have you ever seen a Hotel room with 2 Locks? You have to unlock the 1st lock then only u can open the 2nd one with another key.... LOL!
2) The swimming pool was swarm by a group of adults and kids with no swimming suit, all dress in normal long pants, t shirts etc....Swimming pools are meant for those who dress for swimming, not those running around with the daily dress and jump into the pool and get up and running again. It's Total crazy!!
3) Poor courtesy of almost all staff, when I greet them Good Morning, never answer me at all.
4) How can they take away my cutlery together with my buffet plate after I finish 1 rd? They should take just the plate, end up I have to go and get a new set every rd.
5) No activities within the resort at all, brochures are just for decoration, none of it are available. I have to go next door to a hotel next door to enjoy Live Band performance.
6) Place to take shower is equivalent to a small cube where you can't even move forward and backward.
7) Took me 20 minutes to get a not so cold shower, not even Hot water.
8) Water pressure is super low.
9) No attraction nearby other than the almost run down Turtle Sanctuary with nothing to see other than a few turtle in the small pool.

Good

1) Beach is clean
2) Restaurant at night is ok for nice dinner
3) Place is quiet

Overall comment:
NOT worth the price of stay that we paid for. It's just a place to stay over night with no noisy city sound.

Room Tip: Choose those near the end of the rooms row to enjoy some sea views.
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  • Stayed: November 2012, traveled with friends
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4  Thank LifeTravel96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVCherating, Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded January 1, 2013

Dear Sir / Madam

Greetings from Holiday Villa Beach Resort & Spa Cherating,

Thank you for your valuable comments and we are concern of the setbacks encountered during your stay and we sincerely apologies for all the inconvenience it had caused you.

We apologies on the room condition that was provided and will ensure that appropriate measure to be taken accordingly. Measures have been taken to ensure that such problems do not recur. We would like to thank you for bringing up these matters as it is only through constructive criticism from our guests that would enable us to monitor our hotel operations more closely.

We hope you will not judge the standard of the hotel on this one experience and allow it to deter you from patronizing our hotel. Again, we apologies for the room maintenance error and also the time wasted, we will ensure that guest complaint will be resolve at the soonest possible.

We hope you will not judge the standard of the hotel on this one experience and allow it to deter you from patronizing our hotel. My team and I look forward to welcoming you back at our hotel on your next visit.

Yours sincerely,
The Management

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Reviewed November 22, 2012

The hotel setting was quite nice. My room is overlooking the pool. The room was ok. With double bed with full facility. The TV channel was quite impressive for this kind of hotel. I can watch the international news & even AXN & its clear!. The room was ok quite dull a bit but still managable. The aircond was quite cold but the blanket helps.

The breakfast area was quite simple. The dish just ok & the omelet was just to simple. Its just like scramble egg rather than omelet to me. The check in experience was quite simple.

One thing for sure its quite hard to open the door to the room. Problem with the key which the hotel need to have to take a look.

Pros : Love the ambient & surrounding settings. AXN channel available.

Cons : Hard to open the door.

Room Tip: Ask for garden view if you're couple or poolview if you are with family (u can just see your kid...
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  • Stayed: November 2012, traveled on business
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3  Thank Timbermad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVCherating, Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded January 1, 2013

Dear Sir / Madam,
Greetings from Holiday Villa Beach Resort & Spa Cherating,

We thank you for taking the time in letting us know your experience at Holiday Villa Cherating. We are glad that you have enjoyed our hospitality that was provided by our personnel and also the rooms provided to you during your stay with us.

We sincerely apologies on the quality of food provided to you during breakfast which did not meet with your expectation. Measures has been taken in such the same experience did not occur again.

We once again thank you for your comments. My team and I look forward to welcoming you back at our hotel on your next visit.

Yours sincerely,
The Management

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Reviewed November 14, 2012

It is really bad service with the receptionist complaint customers and no rooms for customers while we have made online booking!

I would suggest if no more room please make sure your system for booking should be closed! And should know that customer always right as we had made the payment!
And no matters it's peak season or not, you should try your best to get a room for your customers, instead of saying "we can't promise you till we give you a ring". So where should we go while we were here and waiting for check in?

  • Stayed: November 2012
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1  Thank Cwbb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVCherating, Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded November 22, 2012

Dear Sir / Madam

Greetings from Holiday Villa Beach Resort & Spa Cherating,

Thank you for your comments and we are concern of the setbacks encountered during your stay and we sincerely apologies for all the inconvenience caused.

The management would like to apologies on the delay of check-in that you encounter upon arriving at the resort.

In order for us to take a corrective measure, we would like to know several information from your goodself. Please call us back at 09-5819500 for Stanley, or you may drop an email to fomchv@holidayvilla.com.my at your earliest convenience.

We once again thank you for your comments and looking forward to hear from you soon.

Yours sincerely,
The Management

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Reviewed November 5, 2012

Pictures for villa garden totaly different as expected, Very dispointed.. It's just a chalet nearby the pool side, tree beside chalet unit we get not care prompt and cause the mosquito and really dark at the nite time, sofabed very teribble condition broken everywhere, Hot shower not working well until we called to maintenance for repair but still...not hot.. toilet very small..again..the pictures not as u expected..

Room Tip: Please choose nicely not depanding on pictures only
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  • Stayed: August 2012, traveled with family
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1  Thank Zalina Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVCherating, Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded November 22, 2012

Dear Linaflexi,

Greetings from Holiday Villa Beach Resort & Spa Cherating,

Thank you for your comments and we are concern of the setbacks encountered during your stay and we sincerely apologies for all the inconvenience it had caused you.

We apologies on the room condition that was provided and will ensure that appropriate measure to be taken accordingly. Hotel refurbishment is ongoing at the moment in order to ensure that our rooms are upkeep at the best level. On your comments about the pictures, we will highlight it in our management meeting for further action.

We once again thank you for your comments. My team and I look forward to welcoming you back at our hotel on your next visit.

Yours sincerely,
The Management

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Reviewed October 27, 2012

The pictures posted on the website had been beautified, it doesn't reflect the real atmosphere. Buffet sucks, hotel staff not helpful or never smile, smelly room. The room that was assigned by me was with a bulb not working, switch power was dead. Pick either eastern wing or palace wing, may be they're better.

  • Stayed: October 2012
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1  Thank DRUNKSTARY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVCherating, Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded November 22, 2012

Dear Drunkstary,

Greetings from Holiday Villa Beach Resort & Spa Cherating,

Thank you for your comments and we are concern of the setbacks encountered during your stay and we sincerely apologies for all the inconvenience caused .

We apologies on the room condition that was provided and will ensure that appropriate measure to be taken accordingly. Hotel refurbishment is ongoing at the moment in order to ensure that our rooms are upkeep at the best level. On your comments about the pictures, we will highlight it in our management meeting for further action.

On the quality of food provided to you during breakfast which did not meet with your expectation, we sincerely apologies on it. Measures has been taken in such the same experience did not occur again.

We once again thank you for your comments. My team and I look forward to welcoming you back at our hotel on your next visit.

Yours sincerely,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2012

Before my trip, i read some nasty reviews on this hotel but it is not that bad after all. On arrival i was greeted by friendly staffs and a pretty decent room. Although there were some signs of wear and tear but its acceptable. I notice they were refurbishing the room next to mine, so there should be more updated rooms available soon. The only downside i experience was the breakfast. Was not that great. Overall a nice hotel.

Room Tip: Get the deluxe room on the ground floor next to the pool
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  • Stayed: October 2012, traveled on business
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1  Thank MGBK87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVCherating, Manager at Holiday Villa Beach Resort & Spa Cherating, responded to this reviewResponded November 22, 2012

Dear MGBK87,

Greetings from Holiday Villa Beach Resort & Spa Cherating,

We thank you for taking the time in letting us know your experience at Holiday Villa Cherating. We are glad that you have enjoyed our “MANJA” hospitality that was provided by our personnel and also the rooms provided to you during your stay with us.

Yes, you are right as the hotel refurbishment is ongoing at the moment in order to ensure that our rooms are upkeep at the best level.

We sincerely apologies on the quality of food provided to you during breakfast which did not meet with your expectation. Measures has been taken in such the same experience did not occur again.

We once again thank you for your comments. My team and I look forward to welcoming you back at our hotel on your next visit.

Yours sincerely,
The Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Villa Beach Resort & Spa Cherating

Address: Lot 1303, Mukim Sungai Karang, Cherating, Kuantan 26080, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Kuantan
#6 Spa Hotel in Kuantan
#7 On the Beach Hotel in Kuantan
Price Range: $45 - $80 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Villa Beach Resort & Spa Cherating 3.5*
Number of rooms: 136
Official Description (provided by the hotel):
Surrounded by lush greenery and secluded palm-fringed beaches fronting the South China Sea, Holiday Villa Beach Resort & Spa Cherating has the ideal facilities for family vacations and honeymoons, in addition to corporate meetings and team buildings. Situated 47km from Kuantan, the capital city of Pahang, the beach in Cherating is a haven amongst avid surfers who come from all over the world each year to especially enjoy the ride of the ocean waves. ... more   less 
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Also Known As:
Holiday Villa Cherating Hotel Kuantan
Holiday Hotel Kuantan
Holiday Hotel Cherating

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