Please try to avoid using this resort. Their staffs are rude. I've made my reservation through phone with this resort. The first time I called to inquiry of the room rate. In the same day, I called again to made a reservation and I was informed that they ONLY available for hotel room. Well, I was fine with it and I have reserved for 2 rooms. Then later on, I called again because I forgot to inform them that I prefer to have a interconnected room. The lady promised me to provide me a interconnected room and she reconfirmed my reservation.
On that day, when I reached Kuantan before I travel to the resort. I called them to check if the room is ready and I was informed that there was ONLY ONE room was reserved. I told them I've made an amendment with their staff and they noted with the changes and said I could check in my room at 2pm.
When me and my family reached the hotel and waited to check in. The reception told me to have a seat because they COULD NOT get me a room and their HOTEL ROOM IS FULL. I was surprised because I called a few times and they emphasized that their hotel rooms are available only other types of chalet are fully booked. And what they do available are those chalet facing the main road!! And I also heard them informing the other guests that they do not have heater water on that day!! The rude reception keep on asking me and my family to wait at the sofa seat. After 10minutes, I checked with her again she told me to HAVE A SEAT AGAIN. She told me she couldn't get me a room. How ridiculous is that! I've waited for more than 15minutes and I left the resort and god bless that I found a better resort that's only 1km away from Duta Village Beach Resort that is DE RHU BEACH RESORT.
The reception didn't even bother to call me if I still need a room. I hope my experience with this hotel will not happen on others.
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- Also Known As:
- Duta Village Beach Hotel Kuantan