On a recent trip to Malaysia, Duta Sands Beach Resort was the worst experience of the three weeks. It is definitely not what is advertised on the internet and on the pictures. Although the receptionists were friendly and helpful, the accommodation is a disgrace for what they are charging. I feel sorry for the staff because they must get it in the neck often from unhappy guests. Lawns unmowed, grounds in a state of disrepair, both bedside lamps smashed in the cabin, bathroom door had to be opened using a toothpick, which some kind guest had left before. We couldn't stay there, but because we had booked over the internet, we were refused a refund. Our taxi driver picked us up and took us to a wonderful resort just down the road at a lot less money. Honestly, Duta Sands Beach Resort needs to pull its socks up. It is neglected and is way too expensive for what it offers. We thought paying RM178 per night would guarantee us some sort of reasonable comfort, we were not expecting luxury, but basic cleanliness and functionality. It is definitely letting Malaysia Tourism down and shouldn't be supported by tourists. The rest of our trip to the East Coast of Malaysia was wonderful - hospitality and value for money superb and exactly what we have come to expect from a holiday in Malaysia.
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- Also Known As:
- Duta Sands Beach Hotel Kuantan