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“Great room, excellent hotel”

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Rocana Hotel Kuantan
Ranked #5 of 43 Hotels in Kuantan
Kuala Lumpur, Malaysia
Level Contributor
109 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
“Great room, excellent hotel”
Reviewed July 7, 2013

It seems to us that Rocana aims to be a 5-star hotel or more but will sell you room at about budget hotel price. We will dispute that but we did enjoy our stay there. Excellent.

The room is colored in a nice hue - simple and cosy. We were given a very spacious room.
Room not facing the main road will be quieter but you would not get a city view. Simple breakfast meal is provided but we feel that more variety could improve the overall rating.

Wifi connection in the room and corridor may be weak but no problem at the lobby area.

Overall, we will still rate the hotel in the Good range. Thanks Mr Fahmi for the nice stay.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
22 Thank JerryThirteen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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107 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Russian first
  • Any
English first
Kuala Lumpur
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed July 1, 2013

Value for money. We checked into a Deluxe Room for one night. It was reasonably sized, clean and bright with lace as well as blackout curtains. Bathroom is partitioned into 3 areas i.e. wash, toilet and shower. Bed was comfortable and TV channels had a bit of everything. Breakfast was light and refreshing - I liked the fruit juices which were concentrated unlike some other hotels. The location is great since it is walking distance to 2 malls, i.e. Berjaya Megamall and East Coast Mall. We had no problems parking the car.

Staff were friendly and pretty efficient e.g. we were there early and the room was not ready (we had wanted a non-smoking) and they promised to call once it was ready and which they did. Our plates were cleared efficiently during breakfast

Will definitely come back for another visit.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
19 Thank KPC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 23, 2013

Pros:
1. Cheap and worth the money. Manage to get a room on a walk in basis. Staff was pleasant and helpful.
2. Clean and new. Heard it just opened.
3. Excellent location. Close proximity to shopping centres and cinemas. Not forgetting a sushi restaurant just right in front of the lobby.

Cons:
1. Limited parking space.
2. Poor selection of food. breakfast etc. though the chef tend to deliver our food which is awesome.
3. No high floors. Limited viewing quality.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
19 Thank kai_figo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed April 14, 2013

Stayed there for a night after recommendation from a friend. The hotel is very clean, staff is responsive, and bed is very comfortable. Toilet is clean and nice rainshower. Hotel amenities are well above the price that are being charged. Location is fantastic. In the heart of Kuantan. MegaMall and East Coast Mall is very near and lots of eateries within walking distance. Would come back again.

Room Tip: They have basement parking. Go around the building and you'll find it. Parking is limited, so is...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
20 Thank VincentTan123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed April 14, 2013 via mobile

Came to know about Rocana from the advertisement published at the main cross junction in town. I checked into the superior room at 6th floor. The room is very tidy and neat. The lavatory amenities served are basic. When I checked out on the next day, I took a freehand newspaper from the lobby. So this is my findings, the hotel is located in the very advantage location where the f&b outlets are very accessible from the hotel. The price is very reasonable for a business hotel. For Kuantan standard, I will recommend this hotel to my peeps and associates.

Stayed April 2013, traveled on business
Helpful?
16 Thank Pumpkin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Level Contributor
107 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed March 27, 2013

We went there for a quick business travel to Kuantan. We checked in at mid night - the process was smooth and OK. We chose standard room as we need to check out in the morning, just a room for a good sleep.

It is located in short distance from East Coast Mall and Berjaya Megamall so it is not far off if you need to do some shopping. Outside restaurant (mamak, Malay and Japanese) are plenty near to the hotel.

Pros
+ The room is nicely done, with all amenities that you need for business travel. Comfy bed, coffee set with kettle, mini bar, shower, soap + shampoo. Modern looking room with a decent size which was above of our expectation. Not sure about Wi-Fi as we haven't check about it. The amenities provided can put more 'luxury' hotel or resort to shame.
+ Basement parking is provided for hotel patron. The management should put more signage and info about this basement parking as we didn't realize about it until we checked in.
+ Breakfast was inclusive with room. The breakfast spread was OK and nice, not much variety but adequate.
+ The lobby, restaurant, hallway and room was clean.
+ Newspaper is provided. Very good and unexpected.

Cons
+ The bathroom's sink outlet cover was stuck so the water in the sink cannot be drain out. It got sometime to do with the mechanism as we had the same issue with the same mechanism in other hotel/resort. Maintenance team should look into this.

Other than that, not much fault can be observed mainly due to our short duration in the hotel's vicinity.

I would recommend this hotel if you are on business trip to Kuantan on a budget. Value for money indeed.

Room Tip: Choose room on 3rd floor and higher. It can be a bit noisy in the morning on weekdays as the hotel i...
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
16 Thank ikram_md
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed March 3, 2013

I booked a non smoking superior room with a request for a big bed and high floor at this hotel base on a recommendation from a local in Kuantan. Check-in was smooth and swift, I was told that there was a basement car park which I can park my car and the lift goes directly to my floor. As the Front officer told me there are no rooms left in non smoking, they put me in a smoking floor, but they have already checked the air quality condition of the room before letting me check in.The room was well size and spacious, amenities were basic and standard. The bed was a king size and very comfortable and clean. Air-conditioning was functioning quietly and well, there was a 29 inch TV and reading lights plus a standard desk and chair. There was also a tray with tea and coffee for hot beverages. The bathroom was very spacious, the only thing was there was a strong stench smell that came out from the toilet bowl, I think is because of piping problem which the hotel need to look into it. Breakfast spread was fair and enjoyable. The only thing was i have to request from the chef if i want to have eggs as they don't have them served.
Location wise is very good as it is situated near Megamall and also East Coast Mall. All in all I am satisfied with my stay, if anyone wants to come to Kuantan for a short holiday, this hotel will serve well as it is reasonably priced and is conveniently tucked in a quieter and safer part of the city but yet accessible to the malls and restaurants nearby. It is also an hour's drive to Cherating and Teluk Chempedak.

Room Tip: It will be good that you know some Malay Language, as some front officer could only reply in Malay w...
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  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
18 Thank MiinHway F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rocana Hotel Kuantan

Property: Rocana Hotel Kuantan
Address: B2-B10, Lorong Tun Ismail 8 | Sri Dagangan II, Kuantan 25000, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #5 of 43 Hotels in Kuantan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Rocana Hotel Kuantan 3*
Number of rooms: 87
Official Description (provided by the hotel):
Rocana Hotel is a business hotel with 87 rooms with an inviting atmosphere. The hotel is situated in the heart of Kuantan town. Guests are able to reach the Sultan Ahmad Shah International Convention Centre (SASICC), local shopping malls and restaurants within walking distance, making our hotel one of the most strategically located hotel in town. For the beach lover, Rocana Hotel is just 10 minutes away from the famous Teluk Chempedak beach. The hotel has a modern and contemporary style tailored to the business travellers segment. Rocana Hotel offers a complete standard business services, from the hotel rooms to the function rooms’ facilities; you will be able to enjoy complimentary 24 hours wireless internet service. It is an ideal hotel for those who are looking for value-for-money accommodation with quality. We offer attractive corporate rates and group rates for overnight accommodation in conjunction with meetings and events. ... more   less 
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