Very poor service rendered by staff name Effa. Leave message to her to clean the room at 13:12 . When I came back at 15.40p.m. they still haven't clean my room. When I asked Effa why after more than 2hrs the room is still not been clean she explained- "HER DUTY IS ONLY TO INFORM THE STAFF AND THEY HAVE A SYSTEM WHERE ONLY CERTAIN NOS OF ROOM WILL BE CLEAN IN EACH FLOOR IN EVERY HOUR". Then, I ask her where should I rest now while waiting for the room to be clean? She explain that she cant do anything because she's in the Reservation Dept. Then I said if you're not the person that I can rely on why you accept my message?? then only she apologize and will directly ask the Housekeeping Dept to clean at that point of time. Me,my mom and my daughter 2.5yrs old was so tired and looking forward to rest in our room but was failed due to "WE HAVE TO WAIT FOR OUR TURN IN ORDER FOR THEM TO CLEAN OUR ROOM - THAT IS SO CALLED ROCANA SYSTEM"-according to Effa.
Other than this unwanted experience, the room and location was good.
- Official Description (provided by the hotel):
- Rocana Hotel is a business hotel with 87 rooms with an inviting atmosphere. The hotel is situated in the heart of Kuantan town. Guests are able to reach the Sultan Ahmad Shah International Convention Centre (SASICC), local shopping malls and restaurants within walking distance, making our hotel one of the most strategically located hotel in town. For the beach lover, Rocana Hotel is just 10 minutes away from the famous Teluk Chempedak beach. The hotel has a modern and contemporary style tailored to the business travellers segment. Rocana Hotel offers a complete standard business services, from the hotel rooms to the function rooms’ facilities; you will be able to enjoy complimentary 24 hours wireless internet service. It is an ideal hotel for those who are looking for value-for-money accommodation with quality. We offer attractive corporate rates and group rates for overnight accommodation in conjunction with meetings and events. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Travelocity, Priceline, Hotwire, Orbitz, Agoda and Cheap Tickets so you can book your Rocana Hotel Kuantan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.