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“POOR SERVICE”

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Rocana Hotel Kuantan
Ranked #6 of 44 Hotels in Kuantan
Reviewed December 27, 2012

Very poor service rendered by staff name Effa. Leave message to her to clean the room at 13:12 . When I came back at 15.40p.m. they still haven't clean my room. When I asked Effa why after more than 2hrs the room is still not been clean she explained- "HER DUTY IS ONLY TO INFORM THE STAFF AND THEY HAVE A SYSTEM WHERE ONLY CERTAIN NOS OF ROOM WILL BE CLEAN IN EACH FLOOR IN EVERY HOUR". Then, I ask her where should I rest now while waiting for the room to be clean? She explain that she cant do anything because she's in the Reservation Dept. Then I said if you're not the person that I can rely on why you accept my message?? then only she apologize and will directly ask the Housekeeping Dept to clean at that point of time. Me,my mom and my daughter 2.5yrs old was so tired and looking forward to rest in our room but was failed due to "WE HAVE TO WAIT FOR OUR TURN IN ORDER FOR THEM TO CLEAN OUR ROOM - THAT IS SO CALLED ROCANA SYSTEM"-according to Effa.
Other than this unwanted experience, the room and location was good.

  • Stayed: December 2012, traveled with family
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5  Thank 30LILY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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103 - 109 of 113 reviews

Reviewed December 23, 2012

I travel to Kuantan frequently (multiple times a month). I must say this is one of the best hotel for business travelers. The location is very convenient and accessible to the CBD of Kuantan. I stayed at the Deluxe room (RM208/nt without breakfast), the room is very spacious and the facilities is well suited for business travelers' basic needs. The rate for the room is definitely competitive given the strategic location they are at. The room is tidy, service is up to expectation. Definitely will return to Rocana Hotel. Keep up the good work!

Room Tip: Stay at the deluxe room if you require space.
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  • Stayed: December 2012, traveled on business
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11  Thank RTanoyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 14, 2012

I travel to kuantan a few times in a year and came across this hotel through Trip Advisor. This trip, I stayed for a total of 4 nights, arrive monday and check-out friday.

I stayed in a Superior room and the finishing & linen were good for a RM148/nite (without Breakfast) rate. The shower was shiok -high water pressure and easily adjustable temperature. The daily housekeeping of the room was excellent.
Front lobby is airy & pleasant, with sitting area, newspaper rack & TV. I did not try the breakfast, as price was RM 148++ (now RM 171).. so its RM23 extra for 1pax just to have the buffet breakfast.
Parking: There's basement parking (limited lots). In the day, parking coupon is needed for the lots outside the hotel.
This is a very convenient location. There are many eateries, drinking places and a Mall within a very short walking distance.
Overall a good experience, except with some hiccups from reservation (booked for 2nights but only got 1 night.. asked for cityview & got alleyway view). Apart from that, great job by the hotel team!

Room Tip: Cityview facing rooms if you can get one :) .
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  • Stayed: December 2012, traveled on business
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12  Thank wn1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 15, 2012 via mobile

I travel to kuantan every month..this is the first time staying at rocana hotel because it is very new and just only have 3 months old..i book for the superior room with queen size bed..the room is quit tidy..the bathroom is clean..average rating for it but the location is just in the centre..so..can be try if you at kuantan

  • Stayed: October 2012
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11  Thank hugocount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2012

ive stay for 1 day for my 1st trip to kuantan and i see alot pf hotel in kuantan. later i see this hotel advertising at gambang and i decided to stay here. upon my check in, the was a hustle at the reception complaining about wifi, i just let it go since i have nothing to do with it. the room was nice and tidy, the bathroom was huge and clean. overall is ok and worth a trip

  • Stayed: August 2012
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13  Thank JasonBourn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 20, 2012

I travelled to Kuantan occassionally. I stumbled upon this hotel by chance when I was in town scouting for a decent hotel due to an unplanned overnight stay, after my visit to East Coast Mall with my 6-year-old son. The location of the hotel was very convenient, right in the middle of the town centre and within walking distance to another shopping mall, Berjaya Megamall and many banks.

It was a very new hotel, in fact I found out that it was only open 2 months ago. I decided to check in as their rates for a standard room was very attractive - RM108++ with breakfast - not bad for a 3-star hotel.

The room:
The size of the standard room was larger than I expected for the price. I must say I was very impressed with their full amenities provided. A safe deposit box, a mini fridge and complimentary bottled water & coffee, tea - I was happy. My son dozed off within minutes on the bed - the bed and beddings were as good as those in 4 or 5-star hotels. A good selection of Astro channels are available. Our only complaint was that there were no kids-friendly channel available. The room was clean and the toilet was really nice and luxurious. I managed to catch-up on some work before I went to sleep, the speed of the free wifi was surprisingly quite fast.

Service & cafe:
The staffs were generally very courteous and friendly. The food provided at breakfast has a lot of varieties and satisfactory. I especially liked the nasi lemak while my son just loved the western breakfast. However, it will be perfect if they have brewed coffee, which I was told they are looking into providing that in the near future.

It was a very pleasant stay for us. The next time we come to Kuantan, we will definitely stay here again and will want to try their bigger room.

Room Tip: Although all the rooms have windows, ask for a room with a city view at no additional cost.
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  • Stayed: August 2012, traveled with family
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14  Thank Lee Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2017
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  • Stayed: July 2017, traveled as a couple
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Thank veryseriousreview
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rocana Hotel Kuantan

Address: B2-B10, Lorong Tun Ismail 8 | Sri Dagangan II, Kuantan 25000, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #6 of 44 Hotels in Kuantan
Price Range: $39 - $61 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Rocana Hotel Kuantan 3*
Number of rooms: 87
Official Description (provided by the hotel):
Rocana Hotel is a business hotel with 87 rooms with an inviting atmosphere. The hotel is situated in the heart of Kuantan town. Guests are able to reach the Sultan Ahmad Shah International Convention Centre (SASICC), local shopping malls and restaurants within walking distance, making our hotel one of the most strategically located hotel in town. For the beach lover, Rocana Hotel is just 10 minutes away from the famous Teluk Chempedak beach. The hotel has a modern and contemporary style tailored to the business travellers segment. Rocana Hotel offers a complete standard business services, from the hotel rooms to the function rooms’ facilities; you will be able to enjoy complimentary 24 hours wireless internet service. It is an ideal hotel for those who are looking for value-for-money accommodation with quality. We offer attractive corporate rates and group rates for overnight accommodation in conjunction with meetings and events. ... more   less 
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