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Reviewed October 14, 2011

Quite enjoyed staying here for a night for a workshop - thoroughly enjoyed it. As the title of the review says, the food is not the best, but eatable. I enjoyed the Deluxe Seaview rooms - they have recently been upgraded, much better than the Gardens view. The best part of the hotel is the lobby area - it has a great lobby area with water features and good use of space.

The rooms had an ironing board, a bath tub and a nice decor with a veranda.Also WIFI is complimentary throughout the hotel. The conference facilities are not the best - but that's for another channel!

  • Stayed: October 2011, traveled on business
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Thank Lavy81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2011

The hotel is easy to find with sufficient signages along the way for direction.
Staff don't speak much Engllish and I can't speak any Malay, hence imagine the difficulty trying to get any service.
The furnitures and fittings in the lobby and room, proximity to seaside and a beach bar does enhance the resort feel.
Spent RM$180 at the spa for a Balinese Massage left wanting. No not a happy ending..
Would probably stay elsewhere for future road trips.

  • Stayed: October 2011, traveled with friends
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Thank cedswsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 16, 2011

We stayed at this hotel for two nights. Surprisingly, everything was just as we expected (through reviews of previous visitors).

Hotel quality was good and well maintained. This was one of the very few hotels, which didn't make me call the front-desk to complain about something missing or not in order.

We didn't get a room with sea view, but it was too late to change when we realized it. However, our room was facing trees (a mini forest), birds signing all the time. It was nice for a change.

My daughters enjoyed playing at the beach. Water color looked gray from a distance but it is due to various minerals that travel with water waves. Otherwise, water was crystal clear. Just by standing in the water gave us a free spa treatment.

There were water sports at the beach for younger-adults. We could also ride bicycles along the beach, through a mini-jungle, which was a nice experience.

Breakfast buffet was very good - many varieties and good quality food.

We drove to this hotel and learned an important lesson. We should have bypassed Kuantan town. It is a very crowded street, which took us about 45 minutes to pass through. There are few shopping malls with safe parking and good shopping.

When we go there next time, we will surely reconsider this hotel.

Room Tip: If you like to see birds and squirrels, get a room facing trees. But natural light will be less.
  • Stayed: March 2011, traveled with family
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3  Thank Bandu W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2011

Drove long driving trip to kuantan and swiss garden is my first choice! Buffet breakfast is included in the package! Sumptous international buffet! Pool included and if you, can go see turtle in a short drive if within turtle season and can walk to beach to view spectacular seaview!

  • Stayed: October 2010
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1  Thank sammie_lee_kw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2011

We were here 23-25 Aug 2011. This would make it our 4th or 5th visit...I've lost count.

We booked the deluxe garden family package offered through their website. The first time we stayed, we took their lovely Premier sea-view room which took the brunt of the morning sun. It made it very uncomfortable to sit on the balcony with the heat and glare from the sun. From then on, we would book garden-view rooms.

The hotel staff was very nice and upgraded us to a Premier Sea-view Room and this time, it was a room which had a lovely view without the glare of the morning sun. The premier rooms are bigger and newer than the deluxe rooms and usually, we aren't too fussed with the rooms, since we would be outdoors most of the time. However, this time, with the rain, we really appreciated the cosy and comfortable premier room. Luckily we brought the Wii as it kept the kids occupied when it rained.

Aside from the Wii, we also brought laptops and cameras, all which needed electricity for charging/usage and this room had no shortage of power sockets. Great plus point!

The bathroom is a bit small, and as with most hotels that we've been in, there were not enough hooks and bars for hanging used towels, esp when you're trying to be environmentally friendly and trying not to have towels laundered everyday. There is a retractable line for wet clothes and also a bar outside at the balcony. Another gripe I have with re-using towels for the next day is that the staff folds them up and neatly places them on the towel rack, so you don't know which towel is yours, where as, if they left it on the hooks, I'd know which is which. This happens in every hotel I've been in from the 5-star ones to the dingy 3-star ones.

The pools here are good. The children's pool is big and about 2 feet deep. I like the fact that it has a couple of trees by the side, where I can sit in the pool, in the shade and keep an eye on my kids. Though my kids are too big for this pool, they only venture into the adult pool every now and then. The reason being is that it is 5feet (1.5m) deep, even at the edges, and they can't stand up in this pool. So, when they get tired, they head onto the semi-circular steps which leads into the pool and sit there to rest. Of course, boredom usually sets in very quickly and they head on back to the kiddy pool. There is also a jacuzzi nearby.

The beach area is great with shady spots, long stretch of beach, motorised and non-motorised sports eg volley ball, soccer goals, kite flying, etc. Good thing is that they didn't have any touts trying to sell their stuff/services. Never went into the sea to swim, only for dipping. Apparently, there are strong under-currents, so we prefer to swim in the pool.

Our family package allowed us to have 2 activities for free, so we chose batik painting for 2 of us. Previously, the batik painting area was just by the pool, so, while it was hot there, it allowed me to paint and keep an eye on my kids when they were in the water. Now, the batik painting area is in the games room, so my poor son was grumpy as he had to wait for us to finish painting before he could go use the pool. Well, at least we had air-conditioning while we painted!

The games room has lots of video-games. You will need to buy tokens - with cash - you can't charge it to your room. They also have an assortment of board games (Scrabble, snakes n ladders, chess, etc), carom, table-tennis (all free) and Wii machine (hourly rate). The fitness centre/gym is tucked away here.

Breakfast for 2 adults and 2 kids, were part of the package. Not a wide spread but enough for us. There is local and western fare. Local varies from nasi lemak to nasi briyani, curry chicken, rice porridge with various side dishes, and fried noodles. There is an egg station outside the restaurant. There was also baked beans, pancakes, sausages, fried potatoes if you fancied a hot breakfast. Offered daily were croissants, toast, buns, cakes, danish pastries, cereals, fruit juice, tea and coffee. The coffee is brewed in batches and kept warm through out the morning, so it didn't taste that good. We went to the coffee lounge, hoping to get a better brew but it was closed - during the fasting month, they only open from 3pm. So, we waited until the breakfast buffet was over, then came down to the restaurant again, to order the coffee, so that each cup was freshly brewed.

Lunch was ala carte at the same restaurant. It was ok, nothing to shout about. Dim sum at the Chinese restaurant was good.

We love it here because it is so close to so many great and cheap restaurants. If you are adventurous and wish to eat outside, and have a car, there are a few places near the hotel, along the main road. From the hotel, if you turn left, and go along past BlackRock (Batu Hitam), you will come across some restaurants on your left. One is in the middle of the row - Sebintang (Area) Seafood Restaurant. This Malay restaurant has good "ikan bakar", which is fish grilled on banana leaf topped with a spicy sauce. You can ask for the sauce to be served separately. My kids love their Nasi Goreng Pattaya (Pattaya Fried Rice), which is fried rice wrapped in a thin omelette crepe, topped with chilli sauce.

100m further, there is Pak Su Seafood restaurant. It used to be our favourite for deep fried fish and baked crabs but has declined in quality and it's pricey by Kuantan's standards. It is halal. Another 10mins away, you'd be in the town center. We hear Zul's satay in town is to die for but we couldn't fit it in this trip.

If you liked home-cooked Chinese dishes, try Mido Seafood Restaurant (non halal). From the hotel, turn right. Head about 5mins along the main road. You will pass a Petronas Petrol Station and cemetery on your left. Slow down. Look for a row of wooden shop lots on your left. Mido is the first shop in the row next to the Digi shop. Don't blink...or you'll miss it!

100-200m away on the other side of the road, is Sri Jembal. The "ikan bakar" here is also very good. Less spicy than at Sebintang.

Swiss Garden Resort and Spa- will we be back yet again?? Well, we've tried the new Zenith-5star hotel in town, Holiday Villa and Impiana Hotel - both in Cherating and will never go back there...ever! We'll definitely be back here for some R&R (unless we feel really energetic, then it's off to our other favourite - Club Med Cherating!)

  • Stayed: August 2011, traveled with family
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9  Thank JH992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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