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“Moderate”

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Hyatt Regency Kuantan
Ranked #9 of 43 Hotels in Kuantan
Kuala Lumpur, Malaysia
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Moderate”
Reviewed December 29, 2013

The hotel's location is not too bad, however, our boy's toys were stolen when we were playing on the beach. I have complained to the hotel and the GM responded almost immediately and apologized for what happened and promised to beef up their security on the beach and we are impressed. Great value for money.

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JT T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review, January 21, 2014
Dear JTTan2007, Thank you for taking time to share with us your stay experience. We regret to hear about the unfortunate incident at the beach. This has been highlighted to the security team for action. We also wish to share with you that our guestrooms will be going under renovations soon and we look forward to welcoming you and your family back to the hotel to experience the new family styled rooms.

Best regards,
Chen Yee Wang
Director of Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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702 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (171)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
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English first
Kuantan, Malaysia
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed December 28, 2013

stayed here now four times.Rooms are getting tired after 4 years of nochange what so ever. Reception staff ok, friendly and pleasant. Manager not good, spends most of time in bar.
Talking of whaich I always thought Muslims do not drink! Well go to Hyatt local bar and see the bar packed with drunk Malays. (double standard).

Room Tip: The higherthe less noise from the Hyatt nightclub
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  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank englishmankuantan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review, January 5, 2014
Dear englishmankuantan,
Thank you for taking the time to share with us your stay experience and we value your continuous support. If you would like to share with us more on the experience, please feel free to contact me at +609 518 1234 or by email at Kuantan.regency@hyatt.com. We would like to share with you that our guestrooms will be going under renovations soon. We look forward to welcoming you back to the hotel to experience the all-new guestrooms.

Best regards,
Chen Yee Wang
Director of Rooms
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Travelers are raving about these Kuantan hotels

Geelong, Australia
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 18, 2013

This place is starting to show it's age, which probably isn't hard in the humidity. Tidy and basic room but the bathroom definitely needs updating. Comfy bed. Well located as Kuantan goes, right on Teluk Champeduk which seems to be the place to be at night. Convenient to the night market there. Great pool and restaurants are nice, especially breakfast by the beach. And the regency club is a nice place to relax (and get some work done).

Check in was fine (at 11:30PM) but check out took 15 minutes which was ridiculous. So make sure you plan for it if you have somewhere to be. But in general, service was warm and friendly.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NickB1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuantan, Malaysia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 15, 2013 via mobile

I was there with my husband.. I really enjoyod during my stay.. Im frecuent guest at this hotel.. Thanks a lot for d warm hospitallity.. The service at regency club was superb.. Good job guys.. Never forget to promote this hotel to friends n relatives to stay here for d warm hospitallity n nice view as well..

Stayed December 2013, traveled as a couple
Helpful?
1 Thank Noramirah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review, December 17, 2013
Dear Noramirah, Thank you for sharing your stay experience with us and we value your continuous support. We are excited to share with you that our guestrooms will be going under renovations soon. We look forward to welcoming you back to the hotel to experience the new rooms when they are launched.
Best regards,
Chen Yee Wang
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed December 13, 2013

Having visited this hotel 3 years ago I was not impressed - standard rooms were dirty and ill kept. The then manager couldnt be bothered with customers at all - usually to be found in a local bar!
I returned two weeks ago and on being shown to a standard room safe not working and a small leak from hallway roof turned into a free pool in my room!! As with any hotel like this the staff are great - nothing is too much trouble and they know what a lot of work is needed. The pools and seaside setting are Idyllic and breakfast on the terrace overlooking the china sea is a must.
The staff immediately upgraded me to regency status and nothing was too much trouble.Their friendship and warm greetings make a lonely business trip very pleasant - thankyou.
Whoever owns the place pull your finger out and get it refurbished - the staff deserve it for the great service they give. Brian

Room Tip: Standard rooms atm really must be upgraded so try a deal on a Regency suite - still in need of upgra...
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BRIANN03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review, December 15, 2013
Dear Brian,
Thank you for taking time to share with us your stay experience. We have shared your valuable feedback to the team to look into and to rectify. The scenic views of the South China Sea is idlyllic, like you mentioned and to complement this, we are excited to share with you that our guestrooms will be going under renovations soon. We look forward to welcoming you back to the hotel to experience the new rooms.
Best regards,
Chen Yee Wang
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
KL
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 1, 2013

I have booked a 3 days 2 nights for this..so called 5 stars hotel. When i reached this hotel in the first day, nobody helping me to carry luagage n bags while my husband dropping me in the entrance. So, one hand with holding my son and the other hand my luagage n bag to go to the lobby to check in. After entering our room, i received a sms from bank that i have swipe an amount of RM1,200 which pay to this hotel. Then, only i realised that the hotel receptinist has swipe my card without notifying me. He only informed me that he want to verify my credit card but not paying deposit of RM1,200. In conclusion, it was not worth for paying RM500++ per day ( inclusive of breakfast but not 5 stars breakfast) for seaview room which is small, old room n terrible service.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LHLeem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review, December 2, 2013
Dear LHLeem,
Thank you for taking time to share with us your feedback on your stay experience. We regret that your family holiday was not up to expectations and have highlighted this to the respective departments to rectify. We wish to share that the guestrooms would be going under remodelling soon and we hope to welcome you and your family back to the hotel soon.
Best regards,
Chen Yee Wang
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed December 1, 2013 via mobile

We spent two nights at this hotel and took 5 rooms in total. Check-in was late (4pm) but the front desk (Rukesh) was very polite and took care of it. That was fine but i could not accept the rudeness that was shown by an older male staff from the gym. The management should really look into the staffs' PR as well as their room cleaning-up time. Overall, hotel is a little bit run-down and the interior design of the room is dated. Hyatt New Delhi was way better than this hotel. One thing was good though, the breakfast.

Stayed December 2013
Helpful?
2 Thank Anis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KUAKT, Director of Rooms at Hyatt Regency Kuantan, responded to this review, December 2, 2013
Dear Anis C,
Thank you for taking time to share with us your feedback. We have shared your positive comments with Rukesh and also your constructive feedback to the rest of our team to ensure improvements. We are excited to share with you that our guestrooms will be going under a remodelling programme soon and we look forward to welcoming you and your family back to the hotel soon.
Best regards,
Chen Yee Wang
Director of Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Kuantan

Property: Hyatt Regency Kuantan
Address: Telok Chempedak, Kuantan 25050, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Kuantan
#4 Luxury Hotel in Kuantan
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Hyatt Regency Kuantan 4.5*
Number of rooms: 330
Official Description (provided by the hotel):
Hyatt Regency Kuantan Resort will be fully closed from 1 September 2015 to undergo extensive renovation that will take approximately 12 months. No reservations will be accepted throughout this period. All 300 guestrooms and suites will be reinvented into stylish and elegant spaces while public areas and meeting venues will be refurbished. ... more   less 
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Also Known As:
Hyatt Regency Kuantan Hotel Kuantan
Kuantan Hyatt Regency
Hyatt Kuantan

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