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“Reputable budget chain hotel with visible flaws”

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Hotel Sentral Kuantan
Ranked #6 of 43 Hotels in Kuantan
Singapore, Singapore
Level 6 Contributor
109 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Reputable budget chain hotel with visible flaws”
Reviewed July 9, 2014

The overall visit of the hotel was a pleasant and comfortable. The no frills amenities provide an excactly what travelers need, A comfort bed, clean linen, ample room size, good TV imagery, with hot showers and mini bar that you can stock up your own drinks and chilling items.

My only complaint was that the hotel needed to provide a clean towels for guests. The towels I had was flimsy thin, dated 2011, and it comes with stain and I honestly could not diffentiate the floor mat vs towels if there were all place together.The color of the towels is more towards the brownish than white. If the linens can be washed with a spanking white result, why not the towels? The towel emitted the unpleasant odor when wet, meaning to say, the towels are not properly sanitised and this is not a way to welcome a guest, by reaping the profit and not looking into this area of comfort. I ended up buying my own towels for my personal hygiene.

No toothbrush were given and there were not for sale at the front office. Holiday Inn Express with the rate I was paying in India with get me the complete amenities and white towels.

Readers , come to this hotel and bring your own towels and toiletries to ensure a good rest away from your home.

Apology from the manager is expected on tripadvisor but I do like to see the swift action taken and I encourage the visitors to look into the towel issue when checking into this hotel and voice out.

Room Tip: superior standard room has no windows.
See more room tips
  • Stayed July 2014, traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank inxpekto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerhsk, Manager at Hotel Sentral Kuantan, responded to this review, July 21, 2014
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitors about your recent stay with us.
We are deeply regretted to hear that you stay with us was unpleasant. I have taken note of your comments with regards to the towels very seriously.

Between, I have taken note of your comments and our assurance is that issues that had been highlighted will be resolved and we hope that you will be able to visit in not too distant future to evaluate us again.
Rest assured those issued will be addressed and hopefully on your next visit, you’ll be able to notice the positive improvements.

We thank you for choosing us as your preferred choice of stay and looking forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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138 reviews from our community

Traveler rating
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    4
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Any
English first
Kuala Lumpur, Malaysia
Level 5 Contributor
44 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed June 17, 2014

It's great to be in the middle of the town. Easy drive to East Coast Mall (10min) or to the beach front of Teluk Cempedak (20 min) . For those who drives, the hotel has an open car park area just behind the hotel and right beside the river promenade. Some nice eateries are easily available nearby. We stayed in a family room on the highest floor and the condition of the room was fairly good, size of less than 26sqm in size but well maintained. In my opinion, a proper carpet cleaning procedure for the room is long overdue. Water pressure in the shower room could be better though not too bad. Buffet breakfast spread was a pity, too few choices, consisting mostly locals. We sat in a rather cramped and fully occupied breakfast place but only serviced by 2 waiting staff that morning. Unable to join tables as per outlet person in charge. Hence we were seated separately. Buffet not refilled efficiently enough but staff was seen doing their best. Mind you, it was a weekday and just imagine what if it's on a weekend. Almost certain guests need to take turns to partake, especially the late birds...

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank malaichai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerhsk, Manager at Hotel Sentral Kuantan, responded to this review, June 17, 2014
Dear Sir / Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitors about your recent stay with us.

We are glad that you are overall happy with the services rendered throughout your stay and it is very pleasing to learn that the room was suitable for you.

In between, we have taken note of your comments in regards of the coffee house size and the lack of manpower and our assurance is that the issued that had been highlighted will be resolved and we hope that you will be able to visit again in not too distant future.

Thank you and best regards.
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Level 5 Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed May 28, 2014 via mobile

Stayed here for 3D2N. Booked 3 family rooms and 2 single rooms. The rooms are so big! Worth for the money. But be sure when u booked,ask for a room with windows.

Bathroom so-so but the hot water can be used. Empty mini bar with safe deposit box are available too in the room. Flat screen TV with a lots of channels. Cold air conditioning that can make you sleep all day without restless.

The cafe for breakfast are quite small but can accommodate food for all. Very delicious kampung style cooking. Not so variety of food but delicious! The staff are so friendly and helpful. No complaints! And thanks to the staff that brought us to the rooftop to see the whole Kuantan.

Worth the money and comfortable stay. Will come here again for sure.

Stayed May 2014, traveled with friends
Helpful?
2 Thank Alisyalin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, June 13, 2014
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

It is good to know that you enjoy our location and its glad to know that rooms are clean, comfortable and you had a pleasant stay with us at Hotel Sentral.

I hope you will be able to visit again in the not too distant future and look forward to the opportunity of welcoming you back on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
Level 4 Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 27, 2014

Stayed there on our way to Club Med.

Staff were not friendly at all and has a bad attitude. It was take it or leave it attitude.

Only after we paid we were told that our rooms had no windows facing the outside. !! And the bathrooms were really small.

This would be my last choice!

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ezlle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, May 27, 2014
Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitors about your recent stay with us.

We are deeply regretted to hear that your stay with us was unpleasant. I have taken note of your comments very seriously.

Our assurance is that the issued that had been highlighted will be resolved and we hope that you will be able to visit again in not too distant future to evaluate us once more.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang Island, Malaysia
Level 4 Contributor
36 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed April 20, 2014

Bad service. Paid for 160 per night an I get a small room without window plus a very narrow bathroom. Worst of all the receptionist did not know how to put a smile on his face. Yep, they serve breakfast for two.. Not worth for money. Thats all.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Managerhsk, General Manager at Hotel Sentral Kuantan, responded to this review, May 27, 2014
Dear Sir/Madam,

Greetings from Hotel Sentral!

Thank you so much for taking time to share your experiences with other Tripadvisor visitor about your recent stay with us.

I am delighted to know that you enjoyed the location when you stayed with us at Hotel Sentral.
Thank you for pointing to us the issue in regards the unfriendly staffs. We will addressed and investigate the issue and hopefully on your next visit, you’ll be able to notice the positive improvements.

We await your return as our esteemed guest on your next trip.

Thank you and best regards.
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Kuantan hotels

Singapore, Singapore
1 review
Reviewed December 25, 2013

The staff were inattentive. Managers were extremely lazy with a cannot-be-bothered atitude. The rooms were heavily infested with mosquitoes and the staff blamed tenants for not closing the windows. WINDOWS WERE ALREADY OPENED WHEN WE CAME IN. RIDICULOUS.

The hotel is pathetic. P.A.T.H.E.T.I.C.

Don't EVER visit this hotel. Consider yourself warned.

Room Tip: This place is simply to be avoided at all cost.
See more room tips
  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HappyTraveller3210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skudai
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 22, 2013

The only good thing about this hotel is its is quite new and the friendly security officer.
I stayed for 2 nights in a family room (alone because only that was available last minute through the internet).
It was an expensive hotel with little facilities apart from the room.
It was only on the second night that I noticed the bed sheet on the king size bed was dirty with bloodstains that looks fresh... yucks...
The breakfast choice was very minimal and they could not even provide me an egg (whatever method of preparation) unless I pay extra..... and I was eating alone for 2 days with 3 breakfast coupons worth RM22 each daily ....
My complaints went on deaf ears at the front desk with NO APOLOGIES at all....
The parking is behind the hotel and no tarmac/concrete surface... so you would have to carry your stuff all the way to the front entrance of the hotel....
NO MORE Hotel Sentral anywhere anymore for me.....

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sempoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Sentral Kuantan

Property: Hotel Sentral Kuantan
Address: 45P Jalan Besar | Kuantan, Pahang, Kuantan 25000, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #6 of 43 Hotels in Kuantan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Sentral Kuantan 3*
Number of rooms: 97
Reservation Options:
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