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“okay for the kids...” 3 of 5 bubbles
Review of Bukit Gambang Resort City

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Bukit Gambang Resort City
Ranked #14 of 48 Hotels in Kuantan
Abu Dhabi, United Arab Emirates
Level Contributor
108 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“okay for the kids...”
3 of 5 bubbles Reviewed September 30, 2013

stay for one night with family members. book 3 2-bedroom apartments. rooms are okay except that they do not have kitchenette. pool and park is great for the kids though. about 40-minute drive from kuantan city centre. it is just beside the east coast highway but you need to exit either gambang or seri jaya toll.

Room Tip: ask for the unit near to the pool and park
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank shane90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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291 reviews from our community

Traveler rating
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Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed September 27, 2013 via mobile

Looking for a long weekend away from the city of Kuala Lumpur, 2.5 hours away driving by car; is a place to spend with kids. With day and night safari as well as a theme park. Checked into Family Suite at Arabian Bay Resort, a simple 2 bedroom layout overlooking swimming pool. Tea and coffee making facilities provided as well as a small flat screen in each rooms. With the basic standing shower facility and a clean room- not a bad way to spend an extended weekend.

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Annie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Putrajaya, Malaysia
Level Contributor
109 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 bubbles Reviewed September 16, 2013

I booked 2 rooms apartment about a month earlier. My whole family including 2 years old baby reached the resort at 12pm and the allowed us to early check in...wow...TQ sooo much! But when we entered the room, it looked like never been used before with black dust all over the floor. The room phone was out of order, so I called via my handset using the number appeared on the key card cover, the machine answered but 5 minutes and I make several calls but still the same. Since we saw a room serviced trolley unattended, we take the effort to clean the floor using the mop...what a sad experience for my family.

Then there is no kettle to boil water. Since the room phone out of order, I asked my nephew to walked downhill to the lobby (different building) to ask for the kettle. After one hour still no kettle and my anger come arise since the baby need to feed. I asked my nephew to go again and tell that I myself will screw them up if still no kettle after 2nd request...what a sad experience again for my family. Then the kettle delivered after 15minutes.

I decided to stay there since I heard they have a good waterpark and they are. But I would like others to book different hotel or place such as nearby homestay since the waterpark have separated management and you have to pay the ticket.

Room Tip: Top floor, pool view
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  • Stayed September 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank PakNgoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rawang, Malaysia
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 bubbles Reviewed September 12, 2013

this resort is not fully completion and construction waste visible everywhere (like paint tong/used canvass).even you open the window can see all this leftover.at the carabian parking lot to the lift lobby they only have stairs so if you big baggage its very annoying to carry.white ants a lot here at night even if you closed the window tightly they can still come in and left dying onthe floor.they provide breakfast but usually if you late they dont refill so if so many guests at one time you have a toast and water only.very badly manage..

  • Stayed July 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
6 Thank tank_khoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kuantan hotels

Putrajaya, Malaysia
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed September 2, 2013

This is undoubtedly the good hotel for business or pleasure. The hotel met all things that are important to me.. quiet, clean & comfortable. The rooms are good and spacious, and I can’t think of a single negative. Enjoy the water park with my kids. We look forward to visiting again.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank Mawie_City
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
42 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed September 2, 2013

I went to inspect this resort in July 2013 for our event next year. Very friendly staff. Enjoyed the Safari Tour and dinner with Simba. Stayed in a 2-room Apartment at Arabian Resort, new and clean, each bedroom has attached bath room. You will need at least 3 to 4 days full stay in this resort to enjoy the facilities.

Very important for is they provide free wifi!

Didn't get to see their Water Theme Park as under maintenance, so can't give any comment.

Note: Check with the Resort on their maintenance of their park and safari, before booking your holiday stay with them, to avoid disappointment.

The photos in their website are what we see, www.bgrc.com.my

Room Tip: Studio Apartment block and 2-Room Apartment block are separated.
See more room tips
  • Stayed July 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank DebbieSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed August 29, 2013

Firstly we booked a family room at the Caribbean Bay. But after taking our money we were then rang up and told the Caribbean Bay was closed but we would be put in the Arabian resort. So no funfair as advertised. A bad start.
Our room in the Arabian resort was not clean – there were dirty marks all over the walls. Also the fridge didn’t work. I rang reception who said that housekeeping would fix it. Nobody came!
None of the power points worked in the back bedroom. So no TV, and we could not plug in any of our own devices, and there was a leak in the bathroom sink.
After complaining numerous times to reception, eventually on the Friday morning someone came to fix these things.
It got worse, on Friday evening there was the most horrible and loud karaoke party taking place by the pool directly underneath our window. It was scheduled to go on till 11pm and none of my children (or my wife and I) could sleep or do anything above the din.
Other complaints. Almost all the ‘hot’ dishes at the breakfast buffet were cold; and the advertised safari park is almost entirely empty as it is not even close to completion yet. Why open it to the public now?? The worst tour of my life.

  • Stayed August 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank JonnyHoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bukit Gambang Resort City

Property: Bukit Gambang Resort City
Address: Jalan Gambang, Kuantan 26300, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Kuantan
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bukit Gambang Resort City 3*
Number of rooms: 578
Official Description (provided by the hotel):
Bukit Gambang Resort City (BGRC) is a premier integrated destination resort city with Multiple Attractions in One Location. Nestled within a natural environment sprawling across 727 acres of secondaru jungle, BGRC is strategically located 218km from Kuala Lumpur and 35km before Kuantan, Pahang. BGRC is easily accessible via the East Coast Exressway, and also by flight from Penang, Kuala Lumpur and Singapore to Kuantan Airport, a mere 27km to the resort. Accommodation at BGRC features two all-suites themed resorts; Arabian Bay Resort (546 Suites) and Caribbean Bay Resort (578 Suites) offer combined total of 1,866 rooms providing sufficient rooms to host leisure and business outings. BGRC M.I.C.E is about creating new experiences with unique venues. Our key features include : - Certified Largest Pillarless Ballroom in Malaysia seating up to 3,100 people for banquets (round table) - 210,000 sq.Ft. Dedicated M.I.C.E Centre - Over 30 choices of venues of meetings and events. Team Building at Active Academy Active Academy is the corporate teambuilding and outdoor recreation department of BGRC. It is approved training provider under the Ministry of Human Resources (Malaysia). The training fees and relevant cost are claimable under PSMB schemes. The teambuilding modules offer experiential activity based learning in teamwork to achieve organisational goals. Bukit Gambang Water Park Bukit Gambang Water Park is the award - winning Best Water Park in Malaysia. Set in a natural and conductive environment our tropical aqua wonderland spreads across 45.8 Acres of secondary jungle. Our key features include: - Longest Six Lanes Racer Slide with Digital Timer - Longest Family Raft Ride - Only Wave Pool in Malaysia with Eight Wave Patterns - Totally Cashless Transaction System for convenience - Suitable venue for private gatherings and banquets Safari Park Bukit Gambang Safari Park (BGSP) is the Largest Park in Malaysia. It aims to bring you countless exciting encounters, up-close and personal with exotic animals from around the world. There are over 300 animal species, many of them being first of its kind in Malaysia. Sprawling across 138 acres secondary jungle offering both the walking and drive through experience, BGSP ensures an inspiring outing for all your delegates. ... more   less 
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Also Known As:
Bukit Gambang Resort City Hotel Kuantan

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