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The Zenith Hotel, Kuantan
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Reviews (572)
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347 - 352 of 572 reviews
Reviewed October 29, 2013

I visited this hotel with my family on our way back to Johor Bahru after a wonderful stay at Langkawi. The first thing that comes to your mind when you enter this hotel is that it is very new. The lobby is huge with contemporary art and everything is neat and clean. The same story applied for the rooms as well. All of them were very new with new furniture, bathroom fittings etc. The staff was very helpful and attended to your every need without hesitation. It's located in the middle of the city so it's convenient for anyone who wants to shop. It suits as an ideal place to hold conferences and meetings. I would recommend this hotel to anyone.

  • Stayed: August 2013, traveled with family
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1  Thank keveend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2013

PRO
New hotel, best location in the middle of town, Shooping mall just opposite the hotel, near state stadium. breakfast: lots of option. dinner : worth of money. Check out 2:00PM (most hotel 12:00PM)

CON
Staff : it is hard to see the front line staff to give you a smile. (may they are too busy). At the time i check in, the receptionist that entertain/accomodate me is Bernard. he very helpful but still hard to throw a smile. for him i give him below average.
Lift : very Slow

  • Stayed: October 2013, traveled on business
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1  Thank Joey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2013 via mobile

Rooms are new and clean but reception staff need more training.

Breakfast is good with a high variety of food.

Car park and valet parking is sufficient and location is located at a central area beside malls.

Value is good for the price.

  • Stayed: September 2013
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Thank m3lvinlim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 10, 2013

My colleague and I were there for a conference at the beginning of October. The decor is beautiful and very modern with spacious lobby and rooms. Even though the hotel is relatively new, the level of maintenance was not as great as it could be. I mean, it was clean but there was some marks on the walls and on the furniture and some lightbulbs needed to be replaced. The breakfast was very good with plenty of choices for asian and western tastes. There was a shopping mall just in front of the hotel and it offered good dining options. The doormen were very nice and looked so genuinely welcoming. But the front desk service could have been better given the 4,5 stars (even 5 on agoda) . One of the staff member didn't seem to know much and seemed amused by the fact that she had to ask someone else for everything. The restaurant staff as well as the cleaning lady were very nice and helpful. Overall, front desk service and maintenance could be better, but we had an overall very good experience and we recommend this hotel for everyone.

Stayed: October 2013, traveled on business
Thank Marie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2013 via mobile

The hotel overall is good.
One thing to improve is the communication between the front counter and the back office.
I shorten my stay in this hotel. The refund process seem not went smooth.

The room is big and clean.
The breakfast is good. Variety of foods.
The location is best and near to the shopping mall.

  • Stayed: October 2013
    • Value
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Thank WaynePGMY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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