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“Comfortable Bed”

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The Zenith Hotel, Kuantan
Ranked #1 of 43 Hotels in Kuantan
Petaling Jaya, Malaysia
Level 6 Contributor
174 reviews
143 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
“Comfortable Bed”
Reviewed June 17, 2012

Stayed 3 nights. The staff are friendly. The room has a comfortable bed ensuring a good night's sleep. Wi-Fi connection is good.

Although this is a new hotel, several issues need to be addressed:
1. Wallpaper over the bed-head is fraying.
2. Wall is dirty in several spots with paint chipped off at the edges.
3. Carpet has a strong odour and is stained in several areas.

  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ibnibatutta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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507 reviews from our community

Traveler rating
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    87
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Singapore
Level 4 Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed June 3, 2012

I stayed in the Titanium Club Room on the 21st level over a weekend. The room was big and clean. The Titanium Club lounge on the same level was cosy, and it came with a balcony that offered a very good view of Kuantan city. The lounge staff were also friendly and professional.

This 1.5-year hotel has all the potential to become a top 5-star hotel, given its amenities, facilities and its location of being just opposite a big shopping mall (East Coast Mall). However it just gave me a strong feeling that it is being managed by a stingy no-star budget hotel boss...

During the check-in, my request for both English and Chinese newspapers in the following morning was flatly rejected. I could choose only one set of newspaper. I was a little taken aback, given that I had paid more than double the price of their normal room for a better club room, and they were not willing to give me an extra set of newspaper that cost less than $1...

Upon checking into my room, it was pleasant to find a fruit platter and a welcome note on the table, an effort that many hotels would put in to please their guests. However, as the fruit platter looked like it had been left there for some time, I decided to just leave it alone. And guess what? It remained there for the next 2 days. The housekeeping staff did not bother to take them away ever though the watermelon was rotting.

I was also quite puzzled why they provided only exactly 2 sachets of instant coffee in the room. They gave us 2 small bottles of mineral water in the room on day 1, but did not top up on subsequent days. The same goes to the toiletries. There were only a few sheets on tissue paper in the tissue-box, and they did not bother to top up when it was empty. Basically they did not top up any expendable item in the room after day 1.

Overall I must say my stay at the hotel was still a very pleasant one. I have to admit that my complaints here are actually quite trivial. But it is the failure to take care of such simple things that highlights the hotel's lack of heart to attend to its guests' needs.

Will I go back to this hotel during my next trip to Kuantan? Well, if it is within these few years, I would still say yes. But, if it is further now the road when this hotel becomes older, it would be a definite NO since it would be just another old hotel with no character and a service level that does not measure up to the price one will be paying.

Room Tip: Get a high floor facing the sea if possible for a better view of the city and sunrise in the morning...
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank BackpackWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 29, 2012

Romantic view. Nice hotel.
Clean n comfortable.
N the best thing no 'LIPAS' at all.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chemy80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
shah alam
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2012

stayed in the super deluxe king room and it was ok. the building is new hence all the furnitures are new. overall stay is nice but the price is high.

Room Tip: higher floor
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mrs_aznan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klang, Malaysia
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed May 19, 2012

It was a last minute decision to check-in Zenith. I was glad that I chose this hotel over Kuantan Tembeling Resort. It was a pleasant stay & in fact I booked for 5 more nights in July!

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShuMeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
76 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed May 2, 2012

We chose to stay in the city rather than on the beach, and we were so glad we did. The hotel is conveniently situated, spacious and very clean. Took a Titanium package room and it made the hotel feel like we were their only guests, servce was so good. If we are ever in Kuantan again, will definitely stay there.

Room Tip: Try to get a high floor to appreciate the views of the city.
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul_H_Ldn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
seremban
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 25, 2012

WORST CUSTOMER SERVICE EVER. Trash, budget hotel service even better.The lady is smiling but not serving. I was waited for these Staff 'COUPLE' finish their personal talk. HALLELUYA KUANTAN

Room Tip: GO find a beach/river side hotel and explore Kauntan
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  • Stayed April 2012, traveled solo
    • Value
    • Service
Helpful?
8 Thank ernestravin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Zenith Hotel, Kuantan

Property: The Zenith Hotel, Kuantan
Address: 6 Jalan Putra Square | Putra Square, Kuantan 25300, Malaysia
Location: Malaysia > Pahang > Kuantan District > Kuantan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Kuantan
#1 Spa Hotel in Kuantan
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Zenith Hotel, Kuantan 4.5*
Number of rooms: 519
Official Description (provided by the hotel):
Jewel of the East ..... Centrally located in the heart of Kuantan town and the ICT Hub, The Zenith Hotel & Sultan Ahmad Shah Internation Convention Centre (SASICC) is set to revolutionize the face of business-class hospitality in Malaysia.It offers 519 modern and luxurious accommodations, and a 6000-seating capacity ballroom and exhibition hall with state-of the-art meetings, incentives, conventions and exhibitions (MICE) facilities. the hotel tower, which is part of the largest development on the East Coast of Malaysia, is stands at 24-floors featuring a distinct modern facade that will majestically alter Kuantan's ksyline.The Zenith Hotel & Sultan Ahmad Shah International Convention Centre (SASICC) is the epitome of both class and luxury. ... more   less 
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Also Known As:
The Zenith Hotel, Kuantan Hotel Kuantan

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