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“Don't expect too much”

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Star Regency Hotel & Apartments
Kuala Lumpur, Malaysia
Level Contributor
52 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Don't expect too much”
Reviewed September 9, 2013 via mobile

Everything looks well organized but the floor is very dusty and one of the washroom is not functioning well.

The staff is friendly but they did not do any explanation and brief us about the key and the room. How funny they wrote 701 and use a pencil to make the number 1 to look like number 4. Makes me go into the wrong apartment and even the staff mentioned 1! They key card slot is useless. You use the key to go in. Basically the key card slot and key card is just an accessory. You don't need them.

Somehow, they are able to provide us the highest floor as requested. Therefore, there is night market nearby and parking is available...

If you are concern of hygiene, think twice.

Stayed September 2013, traveled with family
Helpful?
3 Thank Mika_Amanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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46 reviews from our community

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Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
  • Indonesian first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed July 22, 2013

Highly recommended for big group who wish to get together. Market, restaurant, shops are just within walking distance. The apartment is fully furnished with spacious living hall, 3 bathroom & 3 bathroom. We are actually staying at the private unit, so the house is well-maintained.

However, there is very strong stinky smell along the corridor outside my unit at level 8. Besides, the sound proof is quite poor, and it is just beside a mosque, where you will be awaken by the early prayer. Overall, we enjoyed our stay there

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SheahNee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 28, 2013

travelled in group of 7 so we need space to stay. choose 2 room apartment at Star Regency, which located directly on the night market at the peak of Brinchang. location is superb considering the night market and close to food court in town. but both hotel and apartment are very tired and run down. curtains are in desparate need for cleaning, so does the whole room! breakfast was very limited and dissapointing so we ended-up having 2nd breakfast outside.
but we enjoyed our short stay as it is very near to amenities and night market

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank wawa_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Brinchang hotels

Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 9, 2013

We stayed in a 3 bedroom apartment in 8th floor for 2 days and 1 night. The apartment was good. But the hotel looks very old from outside. Nice view from the balcony. Very close to Big red strawberry farm and the evening market. Had 24 hrs hot water facility. No room service. We didn't try the restaurant in the hotel.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank JananiP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seremban, Malaysia
Level Contributor
89 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed January 13, 2013

Visited Cameron Highlands with my family a few months ago, and stayed in a 3-room terrible and poor apartment for 2 days.

Arrived at about 1.00pm, and check-in was in about 30 minutes despite booking in advance. Staffs was not friendly. Lift to our apartment was at the back on the coffee house.

The whole apartment was not really fully occupied, and has an empty and abandoned feeling, with old mattress, sofa sets, chairs and tables along corridor and walkways.

Our apartment unit was in terrible and poor condition. The floors in the living hall was dirty and sticky. The sofa set has seen better days, dirty stains and one of the sofa seats torn and had springs poking out. There's an old tv set. Some light bulbs were blown out.The curtains in the living hall has such a dirty look that if you throw the curtains into a fish pond, the fishes may die of suffocation.

The kitchen has a old dining table and shaky chairs. There only a old refrigerator, and nothing else - not even a spoon or cups to make some drinks.

The rooms were even worse. The door knobs were loose, shaky and could not lock properly. The pillows and bed sheets were dirty. In one of the rooms, two twin beds of uneven height were pushed together.

The bathroom was also dirty and not cleaned for a long time, with stained walls, dirty and wet floors and stained toilet and wash basin. The heater did not worked properly.

We did not complained to the managements, as we are not that fussy when we traveled for our holidays, but this apartment is really in such terrible conditions that we will never stay there again if we were to visit Cameron Highlands.

The only advantage of this apartment is that it is situated across the road to the weekly night market, but then Brinchang town is small, and you could stay at any other hotels and have a nice and easy stroll in the cool weather to the night market.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
4 Thank Yeap C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
67 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed January 7, 2013

Oh god!
This is the worst of the worst apartment i've never stay!
All previous review in here was too kind to them... They shouldn't call this a hotel or apartment!
It doesn't matter if there is no maintenance, but the cleaning was like never been done before...
the pillow case is full of saliva mark~ i really don't understand how i survive a night in this apartment! The water heater doesn't function at all!
Please... avoid this and let the owner awake how terrible their hotel is!

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank lkpoli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 1, 2013

My mum and I stayed in this apartment for a night in Dec 2012. We were put up by the tour agencies (Vacation Hub and Sin Jeck Sen) which organised this "3D/2N" trip from Johor Bahru to Cameron Highlands.

I was never a fan of joining tour groups and have NEVER come across worse lodging in my years of travel, even in the poorest parts of Asia. Regretfully, this experience in my own country ranks at the bottom of the pile. Here's why:

1. Dirty kitchen area
2. Broken, worn out furniture
3. No locks on the individual doors of the 4 bedrooms (and we were expected to share the ONLY apartment door key with other travellers in the group, never mind that we were all strangers before this)
4. Stained sheets that covered only 3/4 of the mattress
5. Mattress that sank in the centre and lumpy pillows
6. Broken lamps, missing cupboard knobs, etc.

The photos tell the rest of the story. We expressed our disgust to both the travel agencies and the apartment management. The travel agencies were of minimum help and our tour guide did his best to get the apartment management to cleaned up. The management's recovery was too little too late and I would've insisted on moving out if not for my mum needing rest. We are NEVER coming back here.

Room Tip: Apartment facing the main road gets traffic noise and hears mosque prayers.
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank Guak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Star Regency Hotel & Apartments

Property: Star Regency Hotel & Apartments
Address: MDCH 39, Jalan Besar, Brinchang 39100, Malaysia
Location: Malaysia > Pahang > Cameron Highlands > Brinchang
Hotel Style:
Ranked #14 of 18 Specialty Lodging in Brinchang
Price Range (Based on Average Rates): $
Hotel Class:3 star — Star Regency Hotel & Apartments 3*
Number of rooms: 7
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Also Known As:
Star Regency Hotel And Apartments
Star Regency Hotel & Apartments Cameron Highlands/Brinchang

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