I’ve been to Shorea twice, first trip was fine.
We decided to return to Shorea for a hen’s night for our second trip and we had booked out the Villa Shorea. We told the owners that it was going to be a hen’s night in advance. My second trip back to Shorea was to say the least very disappointing. This is not because of the lack of service, facilities etc. but because the owner’s husband had yelled at us. It was downright rude and unacceptable to yell at your guest.
We were celebrating a hen’s night therefore, the noise level was what you would anticipate. We were told by the owner, Elaine to keep out noise level down. At 1.30am, the Elaine’s husband came out and had yelled at our group and in the midst of his shouting, he had said he hoped that we won’t ever come back. Shortly after, he came out again and yelled at the guest at villa Bougainvillea (also another large group) to keep the noise down. I think the problem was that the owners (and their kids) had also decided to stay that weekend and had placed their needs over the needs of their paying guest.
If the owners intend to only cater to people who sleep at 9 pm, they should not take bookings of large groups who are likely to stay up past 9 pm. Or if they intended for it to be a private home, do not rent it out to the public. For groups of friends who intend to stay up anytime past 10 pm, this is not the place. Needless to say, it has been an utterly disappointing trip because we had paid RM3,000 plus only to be yelled at by the rude owners. As the owner had requested, I will definitely NOT be returning there. For that amount, I would book out a presidential suite at a full service 5 star hotel and be treated with more courtesy.
The help staff there i.e., the kakak and the security night guard have been very kind and extreamly helpful so the rating of service of terrible is not a reference to the help staff but the owners.
- Official Description (provided by the hotel):
- The Shorea is a boutique resort, next to the Berumbun forest reserve.The Shorea is an architect's family retreat, built within a tropical forest reserve. Its secluded villas are set on natural terrains, with meandering paths leading down to a jungle stream, a waterfall within the Berembun Forest Reserve; it is the ultimate forest getaway.There are 4 villas with fantastic view of the forest. We are an hour from KLIA (Kuala Lumpur International Airport) and 20 mins from the Seremban town. ... more less
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