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“Terrible experience” 2 of 5 bubbles
Review of Klana Resort Seremban

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Klana Resort Seremban
Ranked #12 of 14 Hotels in Seremban
montreal
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Terrible experience”
2 of 5 bubbles Reviewed June 17, 2013

I stayed here a night because I had to and did not know any other hotels around here. The outside of the hotel and the lobby looks much much better than the room.
Negative:
- Room furniture is outdated.
- One dirty towel was in the bath room.
- Dirty teaspoon and napkins on the tea/coffee kitchenette area.
- Toilet does not flush.
- Free WiFi is superslow, it ended up I have to pay 10.00 rm for the high speed internet.
- Food is tasteless at the buffet.

Positive:
- Front desk service is good.
- Lots of free parking
- NIce big swimming pool.

The hotel itself looks nice and located in the Lake Garden area. The hotel should renovate and renew their furniture. Management should look into their Maintenance/Cleaning staff to keep the rooms clean. I don't expect this small town hotel to look like a 5 star hotel but to pay 294.00 RM a night here, I hope the hotel can provide the guests with a clean room, clean towels, etc.

Room Tip: Book the room tro the net and not booking the room directly at front desk which I feel I was overch...
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  • Stayed June 2013, traveled solo
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mary168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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145 reviews from our community

Traveler rating
    8
    48
    42
    22
    25
See reviews for
58
25
7
35
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Any
English first
Canberra, Australia
Level Contributor
114 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 bubbles Reviewed June 13, 2013

It is a very large resort complex and likely was fantastic in its hey day but it looks like very little has been spent on upkeep. The rooms were certainly not of standard resembling a resort. The carpets were tatty and smelt of musk and damp. I have seen cleaner and more modern public park toilets. The shower leaked all across the floor to the bath. Walls and tiles with dodgy repairs and marks of all sorts. I was escorting a VIP and thankfully he didn't say anything. It was one night and out of there. Recommend The Royale Bintang 5 mins away which was where our following two nights were spent.

  • Stayed June 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Andrew T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Seremban hotels

Singapore, Singapore
Level Contributor
658 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 213 helpful votes
3 of 5 bubbles Reviewed June 12, 2013

If you book the garden wing (near the swimming pool), you will enjoy very spacious room that can fit > 4 members family size. Disadvantage is that it will be slightly further from the main lobby. Also, the free wi-fi at this garden wing is poor vs the wifi at the main lobby rooms. Only a short drive and you are at the town center.

  • Stayed June 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Erico2709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melaka, Malaysia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed May 12, 2013

We can certainly recommend, particularly for the price we paid.Check in was a little slow because the young staff at reception were somewhat inexperienced. All staff were very friendly. We were supposed to have a deluxe pool view room, but they were all full. Our view towards the hills was fine though. The room was of acceptable size and everything worked. A buffet breakfast was included within a very reasonable rate booked through Booking.com, but perhaps should have a little more Western fare. My wife was very impressed with the Malay chicken curry she had in the Coffee Shop. We will certainly eat there again.

Room Tip: Check in was a little slow because the young staff at reception were somewhat inexperienced. All sta...
See more room tips
  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Victor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
2 of 5 bubbles Reviewed November 2, 2012

Me & husband arrived around 3pm today, 2 Nov 2012. It's a long que at the counter which I believe it was a company trip. We got into the que but really annoyed by the late comers (from the same group earlier) who kept on jump que & the staff at the counter just don't seems to care about us which already queuing about half an hour.

Arriving at our room, we found a residue of "Mamee" snack & few lines of hair! Yes, I don't expect much actually as I'm attending our friend's wedding tonight & this is the nearest hotel she can booked for us. We got a nap for a while & woke up around 4:30pm to take a shower. No towel in our room. I called the housekeeping no. & asked whether they do provide towel. Apparently yes; must have been omitted to put it in our room before we arrived. After waited for quite some time for the towel,my husband called them again & was told they have not received the cleansed towel from laundry yet. I called again around 5:30pm & was told the same. Finally, we had our towel at 5:40pm.

It's not about the towel. But more to the services. The "resort" should have know how to handle a crowd & make the room fully ready (cleanliness/materials) before the guest arrival.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Zuluvira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed October 9, 2012

Generally, the area was nice, with greenery, ample carpark, good set up.
However, the room was ok but is in need of upgrading. Seems a little run down & has a musky smell maybe because of the old carpet too.
Seminar rooms could be more inviting rather than gloomy.
Nevertheless, the food was good with varieties.


Stayed September 2012, traveled on business
Helpful?
1 Thank zue-mael
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Selangor
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 bubbles Reviewed September 16, 2012

Don't be fooled by the beautiful location it is located in. During our visit with our friends, we had to change rooms 3 times. The rooms by the pool are broken down, lizards and bad air-conditioning. We were moved to the main block thanks to Bashir. The pool had outsiders coming in and swimming in their underwear. Many people were swimming fully clothed and even with their socks on! We complained but the staff merely nodded and did nothing. The main water feature wasn't running and hence no new water was being brought in and we can assume the water wasn't being filtered. It was murky. There were no towels with the attendant saying they ran out of towels. In the main block, the power to our rooms went out at one point but was sorted out quickly. The staff there did their best but working with a badly maintained building. The Chinese restaurant was under staffed. The dessert was too sweet. The breakfast was not much of a spread and slow to refill empty containers. Blame can only be on management and the directors for money, proper investment into maintenance and staff training will solve everything. Seems like this hotel survives on discounted corporate and group packages and there were droves of people coming in. I can only say that those corporations and groups must be cheap to take their employees there.

  • Stayed September 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank Nickeloodean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Klana Resort Seremban

Property: Klana Resort Seremban
Address: Pt 4388 Jalan Penghulu Cantik | Taman Tasik, Seremban 70100, Malaysia
Location: Malaysia > Negeri Sembilan > Seremban District > Seremban
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #12 of 14 Hotels in Seremban
Price Range (Based on Average Rates): $
Hotel Class:4 star — Klana Resort Seremban 4*
Number of rooms: 230
Official Description (provided by the hotel):
Welcome to Klana Resort Seremban, Malaysia. Strategically located in choice location to provide the best in Malaysia hospitality and service. We invite you to explore our world of warm Malaysian hospitality. Business and leisure in the heart of Seremban. ... more   less 
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Also Known As:
Klana Resort Seremban Hotel Seremban
Allson Klana Seremban
Allson Klana Hotel
Allson Klana Resort

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