First, the positives. We - a family of five plus mother in law - stayed in Emas house, which fitted us all comfortably enough, our 4 year-old in bed with us. It's a lovely open villa and if you ignore the devastated hills opposite (palm oil plantations presumably) the view is restful. We really enjoyed barbequeing our fish over the hot coals at night, and sitting back later on the dark balcony enjoying the peace and quiet and occasional firefly. And the rainforest walk to the waterfall with the local guide was fantastic - highly recommended, but take salt for the leeches (we forgot and one of our children freaked a bit).
Next, the negatives. At these high prices I expect not just location, but a little luxury, and there wasn't much of that. The master bed was so hard I woke with my back in spasm - seems like it might be time for mattress replacement. The towels were close to threadbare, the toilet paper the cheap sandpaper variety and the shower soap in the dispenser industrial pink. For any foodies out there, yes spices are provided but only three, and of the powdered variety, a bit stale too, so bring your own. Luckily I did. There were heaps of mosquitoes and bugs, day and night, although oddly only one mosquito net was provided for three beds. Surely if one net is needed, then three are needed? Fortunately we'd brought our own. And you need to ask for mosquito coils - there were none in the house.
Breakfast is included but, disappointingly, it also smacked of penny pinching - for six of us, six small pieces of guava on a little plate, half a one litre carafe of juice, six boiled eggs and tiny measly bowls of nuts and ikan bilis for the nasi lemak. I requested more and the cook gave us - somewhat ungraciously I found - 2 eggs and a little more chilli, but no nuts or ikan bilis. The next morning was fried rice and six tiny pieces of melon. The fried rice was really awful - no flavour and studded with stringy, barely chewable scraps of pork. I can do better than this on an off day.
Then my mother in law got locked in the bathroom of our house. The handle mechanism we later found out was old and just gave up the goat. It was 7pm. After some searching, my husband found a member of staff on the property, but she spoke no English. She came to the house to see what the problem was, wandered off and came back 10 minutes later with a key, which didn't work, so she wandered off again for 10 minutes, came back with another key, which also didn't work - obviously, since that was not the problem. Then she started to wander off again. We asked her what now? and she mumbled 'Helen'. Some time later Helen (the owner) appeared looking annoyed, as if we'd disturbed her at dinner, and without any preliminaries announced: 'Well there's nothing I can do about this til tomorrow morning.' My husband reminded her his mother was locked inside and she said she didn't know that (although her staff member definitely knew someone was in there!), so she disappeared and came back some time later with a toolbox, handed it to my husband and left. No apology, nothing! No sticking around to see that the trapped guest is freed. My husband spent some time unscrewing the whole door handle to let his mum out.
We were leaving the next morning and Helen didn't appear to apologise to my mother in law, who'd been locked in the toilet for 45 minutes and was understandably annoyed. So I asked to see Helen. We waited for over ten minutes for her to come down. She apologised then. When I queried her on it, she admitted she had been willing to leave us overnight (it was raining!) without a bathroom. She said we could have used the one near the pool but that is a long climb up slippery steps. Since Helen didn't offer it (I gave her a chance), I requested a discount for the second night, which she agreed to, as well she should.
All in all very poor guest service and a disappointing experience.
- Official Description (provided by the hotel):
- The Dusun is a small resort on a fruit orchard with views of the Berembun rainforest reserve. Set on a small hill, the Dusun rents out houses that are set apart from each other not only to offer peace and privacy, but also to catch the winds with traditional architecture and enjoy lovely views. Each house has a fully equipped kitchen for those who love to cook and a barbecue on an open deck for lingering dinners. Breakfast is provided while lunch and dinner can be catered if you prefer not to cook.We are just an hour south of Kuala Lumpur. KLIA or Kuala Lumpur International airport is in between us and Kuala Lumpur city so we're the perfect nature escape for those in transit who would prefer to give the city a miss. The Dusun honors sustainable practices in farming and building, which has created a beautiful and healthy environment. As the family enjoys a good relationship with the local community, the business only hires from the nearby kampungs and shops from small entrepreneurs or other interesting responsible businesses as much as possible. All activities that guests enjoy here were created to raise awareness of Malaysia’s beautiful natural heritage and support local traditions, communities and NGOs. ... more less
- Also Known As:
- The Dusun Hotel Seremban