My family and I stayed there for 2 nights and encountered such bad experience!
1. All lightings were not properly checked and maintain upon guests checking in.
2. Furnitures were old, smelly and mouldy- basically they were dirty! Some lightings were dead upon checked in.
3. The receptionists have no experience in handling complaints well. Furtheremore, they have also double checked in guests, whereby they were another group of guests trying to open our apartment unit main door to check in again, that was after we checked in a day ago! Claimed they were also given the same unit room number with valid room keys! The receptionists did not even apologise on behalf and started to pin point their own colleague whom did the mistake! Their managers went hiding and no one came to settle this issue till we checked out. Claimed indeed it was our misfortune to have experienced it!
4. As far as the apartment is concerned, furnitures are old and not well maintained. They could actually donate to the needy instead being provided to paying guests like us! I've attached some pictures which are self- explanatory.
5. If you drive a car, no free parking for the staying guests and still have to pay RM1.00 per every entry to the apartment area.
6. Ants were found inside the bedroom and climbed up to the bed!
7. Breakfast dining hall was warm due to no air-condition nor fans provided. I would sugggest to eat out rather than patronizing their restaurant, food was unpresentable- simple soy sauce fried noodles, eggs, some sausages, coffee and tea. I could easily buy such meal outside at only RM2.50 with good ventilation!!
- Official Description (provided by the hotel):
- Strategically located at the South East of Financial Park Complex, the 87 units Beta Service Apartment offers from 1 bedroom to 3 bedroom apartments. Sophistically designed to provide ultimate comfort, all of the rooms are spacious, fully air-conditioned with fully-equipped kitchen, necessary amenities, cable TV and complimentary Wi-Fi access.Complemented with comprehensive recreational facilities such as swimming pool and gymnasium, it is definitely a unique and ideal location for all your needs. ... more less
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- Also Known As:
- Beta Service Apartment Hotel Labuan Island