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Dorsett Grand Labuan
Ranked #1 of 10 Hotels in Labuan Island
Certificate of Excellence
Level Contributor
169 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Improvement shown”
Reviewed July 26, 2014 via mobile

Was back here for a week stayed. Definitely seen some improvement on the hotel. Reception staffs is getting more friendly. The wi-fi has definitely improved since from March when I was here. Good job on this. Previously was very very bad. If the hotel can further improve on the toilet will be great. Standing inside a bathtub and shower is definitely a waste and can be dangerous if not careful. All nice hotel in Labuan are walk in shower. Overall I am a very happy hotel guest of yours. Thank you!

Stayed July 2014
Helpful?
1 Thank wkh0409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorsett Grand L, General Manager at Dorsett Grand Labuan, responded to this review, July 29, 2014
Dear wkh0409,
Thank you for choosing Dorsett Grand Labuan.
We are happy to know that you have enjoyed your stay and had a pleasant experience with our products and services.
We have noted your comments and are pleased to inform you that there are future plans to upgrade the hotel facilities and in the interim we have signages in the bathroom as a precaution when using the bathtub,
We take pride in providing the best hospitality towards valued guests like you. By only receiving feedback, we are able to improve products and services.
Once again, thank you and we look forward to welcoming you back to Dorsett Grand Labuan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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478 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (167)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
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English first
New Plymouth, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 23, 2014

The staffs are very friendly and accommodating in general.
Facilities is pretty average compare to other 5 star hotels.
The foods are nice and there are a lot of variety. BUT it would be good to see NEW recipe every now and then specially for us who stay there for approx. 30 days.

  • Stayed June 2014, traveled on business
    • Value
    • Sleep Quality
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Jowlenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorsett Grand L, General Manager at Dorsett Grand Labuan, responded to this review, July 29, 2014
Dear Jowlenz,
Thank you for choosing Dorsett Grand Labuan as your preferred hotel.
We have noted your comments and are pleased to inform you that we are consistently changing the items on the menus to ensure that our guests have a pleasant experience.
Once again, thank you for your feedback and we look forward to welcoming you back to Dorsett Grand Labuan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kerteh, Malaysia
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed June 26, 2014

Want a combination of leisure and business while staying in a hotel? Then look for Grand Dorsett, Labuan. Adequately furnished rooms, good location, good food and reasonable price (though not the lowest in town) are the plus points that make this hotel a property of choice.

Room Tip: Look for the room facing sea. Gives a good view of shipliners' activity.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sanjay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorsett Grand L, General Manager at Dorsett Grand Labuan, responded to this review, June 29, 2014
Dear Sanjay J,

Thank you for your positive feedback and choosing Dorsett Grand Labuan as your preferred hotel.

It is such an honor to hear that Dorsett Grand Labuan is a perfect hotel for business and leisure travellers. In fact, most travellers choose to stay with Dorsett Grand Labuan due to its strategic location in the heart of Labuan and warm hospitality. We are glad that your stay with us was pleasant and comfortable.

Once again, thank you and we look forward to welcoming your next trip back to Dorsett Grand Labuan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
90 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed June 5, 2014

i stayed for one night only due to business trip only. the check in and check out process were fast with no issue.

i got a room facing the sea - which is nice as attached picture within this review. the room i stayed was a deluxe room - quite spacious with balcony. the sliding door lock was faulty and i called the reception to come and checked on it - the response was fast where they sent in their technician. anyway there is an extra lock at the bottom of the sliding door (which i was not aware of at first) that can be used as an extra security. in this case, this lock was used as the primary lock.

breakfast at the hotel had a lot of options on the table. unfortunately i dont have enough time to try it all - so i cant comment further on the taste.

Room Tip: ask for one that facing the sea - it has a nice view in the morning and evening with ships on the wa...
See more room tips
  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LizzaHademi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorsett Grand L, General Manager at Dorsett Grand Labuan, responded to this review, June 9, 2014
Dear LizzahHademi,

Thank you for choosing Dorsett Grand Labuan as your preferred hotel.

We are glad to know that you have enjoyed your stay and pleasant experience with our product and services.

We take pride in providing the best hospitality towards our valued guest like you. By only receiving feedback, we may be able to improve where necessary.

Once again, thank you for your kind and generous support and we look forward to your return visit to Dorsett Grand Labuan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lowestoft, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 29, 2014

The Dorsett is a very clean and friendly place to stay on the island
All the staff are extremely helpful; location of the hotel is good and the food is at a reasonable standard
Overall I would give this hotel 8/10

Room Tip: If you’re a smoker or non-smoker Inform them your requirement as there is smoking floors and non-sm...
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorsett Grand L, General Manager at Dorsett Grand Labuan, responded to this review, June 2, 2014
Dear Paul R,

Thank you for choosing Dorsett Grand Labuan as your preferred hotel.

We feel honoured on your positive comments on our associates, food and how strategic Dorsett Grand Labuan location is and this have been shared with our associates to ensure continuous excellent service.

Once again, thank you for your kind and generous support and we look forward to your return visit to Dorsett Grand Labuan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 26, 2014

Staying here for the 1st time because it has a corporate deal with my company and it's a 5-star hotel. Room is big and clean but a bit run down.
My only complaint (and I have never made any complaint to any hotels that I have stayed in so far) is the NOISE from club downstairs. I wished I have read the review from other reviewer before this. From the reviewers that have already complained about the noise from the club, I thought the management would have done something about this besides just standard response like "we will do something about this blah blah blah". If you guys are not going to do anything about this, I suggest you all to start filling up the room furthest away from the source of the noise. What I don't like about it was when I called the reception about this, they told me that the noise would stop at 1030pm and it is 1130pm now… I still can hear the noise from my bathroom.
Since I'm only staying for a night and I have already unpacked my stuff, I don't bother to request a room change. I think the hotel management really need to look into this issue seriously

Room Tip: Ask for room far away from the Club / Pub / Bar or buy your own ear plugs
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FelixCVS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorsett Grand L, General Manager at Dorsett Grand Labuan, responded to this review, May 27, 2014
Dear FelixCVS,

First and foremost, thank you for staying at Dorsett Grand Labuan and your positive comments on our spacious and clean room.

It is with great concern that I read of your comments about your experience during your stay with us. I can assure you that this situation is being addressed and seriously reviewed.

Please accept our apology for the inconvenience caused and we thank you for your feedback.

Please allow us another opportunity to serve you better as our guest at the Dorsett Grand Labuan.

Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 18, 2014

The rooms are big and clean. The bed is big and very comfortable. The breakfest could do some new ideas as the menu remains the same over the last two years. The concierge staff is very helpful. The only dissappointment is the pool which is small and not lively.

Room Tip: Choose the sea-facing rooms as the view is much better
See more room tips
  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Joe-Zakaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dorsett Grand L, General Manager at Dorsett Grand Labuan, responded to this review, May 20, 2014
Dear Joe-Zakaria,

Thank you for choosing Dorsett Grand Labuan as your preferred hotel.

We are glad to know that you have enjoyed your stay and your pleasant experience with our product and services.

We have noted your comments and are pleased to inform you that there are future plans to upgrade the hotel .

Once again, thank you and we look forward to welcoming you back in your next trip to Dorsett Grand Labuan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dorsett Grand Labuan

Property: Dorsett Grand Labuan
Address: Dorsett Grand Labuan 462 Jalan Merdeka, Labuan Island 87029, Malaysia
Location: Malaysia > Sabah > Labuan Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 10 Hotels in Labuan Island
Price Range (Based on Average Rates): $
Hotel Class:5 star — Dorsett Grand Labuan 5*
Number of rooms: 178
Official Description (provided by the hotel):
The only 5-star hotel in Labuan, Dorsett Grand Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and a wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Dorsett Grand Labuan truly inspires! ... more   less 
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Also Known As:
Grand Dorsett Labuan Hotel Labuan Island
Sheraton Labuan
Labuan Sheraton
Grand Dorsett Hotel Labuan

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