We stayed again at the Grand Dorsett for 11 nights while visiting relations on Labuan. We chose a executive club floor room on the 17th floor facing the city and well away from the noise of the night club on the ground floor. Again the room was fine - there were small issues with decor and maintenance which would preclude it from making a truly luxury hotel grade but the overall impression is acceptable.
Front desk service is friendly and efficient. Breakfast service was patchy - sometimes very good, sometimes less efficient - it seemed that individual staff personalities had a lot to do with how the service felt.
The club lounge is open for drinks and nibbles from 4pm daily and we used it regularly. The staff there were friendly and efficient. Tiger beer glasses were topped up automatically! The term "Executive" is somewhat misleading: it does not have that feel about it when very often occupied by Oil Industry employees still in their work gear. Perhaps there should be a minimum dress code for this facility?
To summarize: The Grand Dorsett is probably the best hotel to stay at on Labuan if you require anything close to an international feel. It is not without its faults but we will stay there again next time we visit.
- Official Description (provided by the hotel):
- The only 5-star hotel in Labuan, Dorsett Grand Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and a wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Dorsett Grand Labuan truly inspires! ... more less
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- Also Known As:
- Grand Dorsett Labuan Hotel Labuan Island
- Sheraton Labuan
- Labuan Sheraton
- Grand Dorsett Hotel Labuan