We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Sleep Deprivation 3 nights Consecutively”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Dorsett Grand Labuan
Ranked #1 of 10 Hotels in Labuan Island
Certificate of Excellence
Reviewed March 21, 2014

I must highlight this utmost terrible sleepless experience during my current stay in room 402. As my job nature, sleep is crucial and it was deprived. Sound transmission from the ground floor pub in dorcett hotel has "boom boom dong dong boom boom " till 2am. Call up frontdesk during my second night stay @12am, was told the sound will go on till 2am and told to request different room on next trip. Polite enough though he offer change room (but @midnight??) and may ask the DJ to tune down the volume... nothing happen still hear sound. Today is my last night stay and still hear similar sound @1207am now..... Dorcett manager in charge, do you expect your guest still awake at 12am in room 402?

Having said this, being guest over the last 2 years regular intermittent staying, this is my first time stay in room 402 (above the pub ). So guys, until they improve the sound barrier, i propose not to stay in rooms ontop of the pub.... Nonetheless, for those who like thumping music to ease sleeping , then room 402 would be heaven for them.

credit though also must be given for those friendly staff, speedy check in, central location, bright lighting as well as nice breakfast.... But truly i was deprived sleep and need a shout on my experience.....

  • Stayed: March 2014, traveled on business
    • Location
    • Sleep Quality
    • Cleanliness
1  Thank surgeon-kl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this reviewResponded April 1, 2014

Dear Surgeon-KL,

We thank you for choosing Dorsett Grand Labuan as your preferred hotel. First and foremost, we regret to hear that you had unpleasant night sleep during your stay with us. Rest assured, these issues have been addressed to the respective departments for necessary corrective actions. Once again, thank you and we look forward to welcome your next trip back to Dorsett Grand Labuan.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (514)
Traveler rating
Traveler type
Time of year
Language
  • More languages

363 - 369 of 514 reviews

Reviewed February 15, 2014

Had stayed here couple of times during my business trip. I must say, among other hotels in Labuan, this is among the best. Breakfast was good with variety of choices, strategic location, close to town by walking distance and the duty free shops and other facilities i.e. Banks, post office, government offices etc. @ Ujana Kewangan Complex, which also a shopping mall..that i found quite convenient. Local food stall located just next to the hotel.

Nice and clean room.

The only problem is that, the parking space is really2 limited, if you happen to rent a car there.

Room Tip: request an executive room to get access to the executive club.
See more room tips
  • Stayed: October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Edd_81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this reviewResponded March 7, 2014

Dear Edd_81,

Thank you for choosing Dorsett Grand Labuan as your preferred hotel. We are glad that you had an enjoyable and pleasant stay with us here. We look forward to welcome your next trip back to
Dorsett Grand Labuan. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2014

We have stayed at this hotel many times over the years and have always enjoyed our stays. When I booked in January 2014 for a stay in November 2014, I was told they could not guarantee my requests, despite my booking being 10 months in advance! My requests did not seem difficult - a non-smoking room with a double bed on a higher floor. The higher floors are away from noise and so provide better sleep quality. It seems we may be better to choose another hotel where we can be sure we get the room we asked for.

Stayed: November 2013, traveled as a couple
1  Thank LibbyBrunei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this reviewResponded February 10, 2014

Dear LibbyBrunei,

Thank you for choosing Dorsett Grand Labuan as your preferred hotel. We assured you that the hotel management has duly noted your constructive feedback on the area of concern and the necessary corrective actions have been implemented. We hope to welcome you back at
Dorsett Grand Labuan in the near future. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

A colleague and I spent three nights at the Dorset Grand during the last week of November '13.
We arrived on spec, without an advanced booking, and the Ladies on reception were extremely helpful in handling our request, and providing suites. The Front desk Team were extremely good at what they do, and are as good, if not better, than their counterparts at some of the best hotels
back in Europe.

Throughout the hotel the Staff are friendly, helpful, and appear to go out of their way to fulfill your requirements.

We have advised the company we work for, and our travel desk, the next time in Labuan this is where we wish to stay!

Room Tip: Ask for a suite overlooking the harbor!
See more room tips
  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this reviewResponded January 8, 2014

Dear Mike M,

Thank you for choosing Dorsett Grand Labuan as your preferred hotel. We are glad that you had an enjoyable and pleasant stay with us here. We look forward to welcome your next trip back at Dorsett Grand Labuan. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

There are not many options for hotels in Labuan, however the Dorsett is pretty good. It is an older Hotel, where the miles are showing, but the Hotel is doing a decent job of trying to update the hotel. Internet is iffy (so is the rest of the Island), food is good, and Staff is tremendous!

If you stay at this hotel for nothing else, the Staff is truly worth it. A great group of men and women who strive to give their guests the absolute best.

The Buffets tend to be redundant, but it is good, the Fun Pub is a pretty good spot to hang out at if you do not want to go out, and the Room Service is good.

Room Tip: 6th Floor is smoking floor, good views all around, every room has a balcony. If you are a smoker, w...
See more room tips
  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank lsumaniac83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this reviewResponded January 8, 2014

Dear Isumaniac83,

Thank you for choosing Dorsett Grand Labuan as your preferred hotel. We thank you for your positive feedback on our staff, Room Service, Fun Pub and duly noted on the Buffet issue as we are striving our level best to accommodate the guests' requirements.

Nevertheless, we are glad to have you stay at Dorsett Grand Labuan and look forward to welcome you back. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 5, 2014

Room: Stay at Deluxe Sea View Room (which is upgraded from City View). room is spacious and can accommodate another 1 king size bed. Love the room atmosphere. There is a balcony for each room and good side for smokers. Beware: the sliding door cannot lock at our rooms. But luckily all our items are in place :)

Minibar: Full set of minibar provided (drinks). For light snack such as peanuts and potatoes snack also provided with reasonable price. (this is a duty free island).

Bathroom - Full set of amenities provided include shaving kits and toothbrush. Face and hand towels provided. Bathroom are very spacious.

Location: Located on Jalan Merdeka which opposite the Labuan latest landmark, FINANCIAL PARK. Parkson Ria and Giant are just at the Financial Park Mall. Tips: For Ferrero Rocher hunters/lovers, you can get the cheapest at Financial Park. Do a little survey before you purchase chocolates as there are lots of store selling the same products at different price. It just takes 2-3 minutes drive to Labuan Town, Or you may walk for about 10 minutes. Just beside the hotel is Medan Selera Labuan where you can find many food available.

Service - Staff is friendly. Always ready to help. Take for an example: I need to print some documents. However, business centre was closed. but the staff insists to help me and she call the business center manager to open it just for me. Thank you for that. I forgot about her name but the bill on the receipt is Cashier 23.

Value: The hotel rate a little bit expensive but based on the location with the financial park, it's far more worth for it.

Gym/Pool: The gym was nice but a little bit small. some work needs to do for the rusting rode. for the pool, I love it very much. Suppose there is a pool bar on the center of the pool where guest an enjoy their drink while in the water. But I was informed that it had closed and moved to other location,

F&B: This is the main issue. I usually rate hotel not just for the room but also for food and beverages. I had 3 days morning breakfast and I can tell WHAT MENU THEY ARE SERVING. 3 morning with 90% same menu. I had stay with many 4-5 star hotel before but however they will not serving the 90% same food and they keep rotating for few days differently.. However, in room dining are excellent. This should give a praise. I ordered 2 children meal and both meal satisfy my stomach. Congrats for the in-room dining service.

Room Tip: Choose the sea view room at higher floor.. it won't disappoint you.
See more room tips
  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Kennyahm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this reviewResponded January 7, 2014

Dear Kennyahm,

Thank you for choosing Dorsett Grand Labuan as your preferred hotel. We look like to take this opportunity to thank you for complimenting the positive feedback and highlighting some of the shortcomings. Rest assured the mentioned issue, has been addressed and reviewed with the department concerned. By sharing your constructive feedback feedback with us here on TripAdvisor will certainly spurs us to continuously strive towards achieving excellence. Once again, thank you and look forward to welcome you back at Dorsett Grand Labuan.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

Theres a bar at the lobby with loud music until 2 am in the morning everyday even during weekdays. You can even hear the noise on 4th floor!! Couldnt get any good sleep. What good is a hotel if you cant sleep well at night!! Made a complaint but there was no action taken. Avoid staying here at all cost!!! Might as well just stay at waterfront or aifa hotel. Really disappointed.

If the hotel management still wants guests to stay here, they really should look into this matter seriously. For me, im not coming to this hotel again.

  • Stayed: January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank HGRR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this reviewResponded January 7, 2014

Dear HGRR,

Thank you for sharing your stay experience with us at Dorsett Grand Labuan . I assure you that the hotel management has duly noted your constructive feedback on the area of concern and the necessary corrective actions have been implemented. We hope to welcome you again for a memorable hotel experience in the near future. Thank you

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Labuan Island hotels
1 mi away
Tiara Labuan Hotel
Tiara Labuan Hotel
#4 of 10 in Labuan Island
221 reviews
0.1 mi away
Billion Waterfront
Billion Waterfront
#5 of 10 in Labuan Island
108 reviews
0.3 mi away
Hotel Aifa Labuan
Hotel Aifa Labuan
#1 of 2 in Labuan Town
95 reviews
Show Prices
Show Prices
Show Prices
0 mi away
KL Hotel
KL Hotel
#2 of 2 in Labuan Town
13 reviews
7.7 mi away
Palm Beach Resort & Spa
Palm Beach Resort & Spa
#2 of 10 in Labuan Island
168 reviews
0.5 mi away
Hotel Labuan Point
Hotel Labuan Point
#1 of 20 in Labuan Town
23 reviews
Show Prices
Show Prices
Show Prices

Been to Dorsett Grand Labuan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dorsett Grand Labuan

Address: Dorsett Grand Labuan 462 Jalan Merdeka, Labuan Island 87029, Malaysia
Location: Malaysia > Sabah > Labuan Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 10 Hotels in Labuan Island
Price Range: $56 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dorsett Grand Labuan 5*
Number of rooms: 178
Official Description (provided by the hotel):
The only 5-star hotel in Labuan, Dorsett Grand Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and a wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Dorsett Grand Labuan truly inspires! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Agoda, Booking.com, Hotels.com, Orbitz, Hotwire, getaroom.com, TripOnline SA, Travelocity and HotelQuickly so you can book your Dorsett Grand Labuan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Dorsett Labuan Hotel Labuan Island
Sheraton Labuan
Labuan Sheraton
Grand Dorsett Hotel Labuan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing