We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Dorsett Grand Labuan
Ranked #1 of 10 Hotels in Labuan Island
Certificate of Excellence
Reviewed December 16, 2013 via mobile

Stayed for a night with my family, room is very spacious, comfy bed, room & toilet are both clean, selections of tv channels are good. Furniture is a lil bit outdated though... Gym looks good, swimming pool is fine. Breakfast selections are superb! Overall, we had a real great stay & will def return to stay here again :-)

Stayed: December 2013, traveled with family
1  Thank Suzu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this reviewResponded December 16, 2013

Dear Suzu,

Thank you for your positive feedback and choosing Dorsett Grand Labuan as your preferred hotel. We are glad to hear that you had enjoyed your stay with us and looking forward to welcome your next trip back at Dorsett Grand Labuan. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (504)
Traveler rating
Traveler type
Time of year
Language
  • More languages

361 - 367 of 504 reviews

Reviewed December 13, 2013 via mobile

Rooms were great. View was awesome, sea view. Hotel restaurant had good food. Buffet dinner was not too bad. Breakfast had a good variety. Staffs were friendly and helpful. Room amenities were complete. Would be my choice of hotel when in Labuan.

  • Stayed: November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Sunderaj N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this reviewResponded December 16, 2013

Dear Sunderaj N,

Thank you for choosing Dorsett Grand Labuan as your preferred hotel. We also thank you for your positive feedback on our breakfast, buffet dinner and friendliness of the staffs. We look forward to welcome you back at Dorsett Grand Labuan. Have a pleasant day.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

I've been in Dorsette more than a month for business trip, this hotel is fantastic... so close to the city with so beautiful rooms and really friendly staff... I was really enjoying when my company booking this hotel for me in Labuan...

  • Stayed: January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Misma87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this reviewResponded December 9, 2013

Dear Mohanad87,

Thank you for your positive feedback and choosing Dorsett Grand Labuan as your preferred hotel. We are very happy to hear that a valued guest like you had an enjoyable staying with us and look forward to welcome you back at Dorsett Grand Labuan. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2013

My wife and I stayed at the hotel on 27 & 28 Oct 2013. It was my first time visiting Labuan but 3rd time for my wife. I’m very impress of the hotel. We stayed at the Executive Suite on the 8th floor for 2 nights. The service was excellent from arrival, smooth check-in/out. The front desk staffs were friendly and helpful. The room was large and spacious with free wifi without the need of password. But TV channel was very limited for such a hotel. Breakfast buffet was good with a wide selection of local and western breakfast. We encountered some complication on the 2nd day when we found out that there was a miscommunication during booking of the room. Instead of booking for 2 nights we accidently booked only for 1 night. And due to the hotel being fully booked by several companies at that time we stand to be chased out. However, with the full assistance of the front desk staff and an assistant manager we managed to keep the room for another night.
I would definitely choose this hotel again in my future trip. And this is one of the best hotels I've stayed in.

  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Yusri_Kamaruzaman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this reviewResponded December 2, 2013

Dear Yusri_Kamaruzaman,

Thank you for your positive feedback and choosing Dorsett Grand Labuan as your preferred hotel. We are glad to hear that you had a pleasant stay with us and look forward to welcome you back at Dorsett Grand Labuan. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2013 via mobile

Whilst it's likely the only business hotel in Labuan - leaving visitors little choice-it's no excuse not to keep the place in good condition. Staff are professional & helpful but furnitures & fittings are in need of repair & replacement. Labuan's a thriving island - although the hotel has its steady stream of regular guests - there should be more effort & investments made to upgrade the infrastructure & rooms of the hotel.

Stayed: November 2013, traveled on business
Thank coffeester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this reviewResponded November 24, 2013

Dear coffeester,

Thank you for choosing Dorsett Grand Labuan as your preferred hotel. it is indeed a pleasure to have you staying with us. We would like to take this opportunity to thank you for highlighting some of the shortcomings. Rest assured, these issues have been addressed and reviewed with the department concerned and refurbishment is proceeding in stages. By sharing your constructive feedback with us here on TripAdvisor will certainly spurs us to continuously strive towards achieving excellence. Once again, thank you and look forward to welcome you back at Dorsett Grand Labuan.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2013

An excellent hotel, by all standards. The staff are amazingly friendly, talented, courteous and helpful. Location is walking distance from the centre of the city, shopping and restaurants. The management treats the staff as family, which gives them that little extra in service.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this reviewResponded November 24, 2013

Dear John F,

Thank you for choosing Dorsett Grand Labuan as your preferred hotel. It was our pleasure to have you as our guest and we appreciate your positive feedback on our friendly, talented, courteous and helpful staffs. We glad to hear that you had an enjoyable stay with us and look forward to welcome your next trip back to Dorsett Grand Labuan. Thank you.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 15, 2013 via mobile

The main business hotel in Labuan. Chose it because of the location. Not much have changed since my last visit in 2009. The room and bath are clean but is tired and needs refurbishment. Room service was ok but service at the lobby lounge was too slow. The check out in the morning was extremely slow. Seems like they were understaffed or they need to change the system. I expected better for a 5 star establishment. Lunch buffet was good with ample variety. Improvement is planned for the hotel physically but I hope they can improve other things as well.

Stayed: November 2013, traveled on business
Thank Berjalan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DorsettGrandLabuan, General Manager at Dorsett Grand Labuan, responded to this reviewResponded November 20, 2013

Dear Berjalan,

Thank you for your positive feedback and choosing Dorsett Grand Labuan as your preferred hotel. Be rest assured that this situation has been addressed and reviewed with the department concerned and refurbishment work is proceeding in stages. We take great pride in being able to provide the best service possible and constantly strive for perfection. It is only by receiving comments from our guests that we are able to overcome any deficiencies. We will conduct additional training to further reinforce the standard of our service. Once again, thank you for your kind and generous support and we look forward to welcome you back at Dorsett Grand Labuan.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Labuan Island hotels
1.0 mi away
Tiara Labuan Hotel
Tiara Labuan Hotel
#4 of 10 in Labuan Island
217 reviews
0.1 mi away
Billion Waterfront
Billion Waterfront
#5 of 10 in Labuan Island
106 reviews
0.3 mi away
Hotel Aifa Labuan
Hotel Aifa Labuan
#1 of 2 in Labuan Town
94 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
KL Hotel
KL Hotel
#2 of 2 in Labuan Town
13 reviews
7.7 mi away
Palm Beach Resort & Spa
Palm Beach Resort & Spa
#2 of 10 in Labuan Island
166 reviews
0.5 mi away
Hotel Labuan Point
Hotel Labuan Point
#1 of 20 in Labuan Town
20 reviews
Show Prices
Show Prices
Show Prices

Been to Dorsett Grand Labuan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dorsett Grand Labuan

Address: Dorsett Grand Labuan 462 Jalan Merdeka, Labuan Island 87029, Malaysia
Phone Number:
Location: Malaysia > Sabah > Labuan Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 10 Hotels in Labuan Island
Price Range: $75 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dorsett Grand Labuan 5*
Number of rooms: 178
Official Description (provided by the hotel):
The only 5-star hotel in Labuan, Dorsett Grand Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and a wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Dorsett Grand Labuan truly inspires! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, HotelQuickly, Orbitz, Cheap Tickets, getaroom.com, Hotwire and Travelocity so you can book your Dorsett Grand Labuan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Dorsett Labuan Hotel Labuan Island
Sheraton Labuan
Labuan Sheraton
Grand Dorsett Hotel Labuan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing