We stayed here for a whole month this year.. Being a family with 2 kids under 7 years.. We were appalled by the fact that we were given 2 separate rooms, 2 doors down each other, rather then be given a connecting instead! Reason being, no other rooms available.. Come on.. For a whole month? Food was average.. Service on the other hand was exceptional at first, but after I gave them that review after just 4 days of experiencing their service, their services made a 180 degree turn.. They would either forget to serve us our drinks or just ignore us...if my skin were white and my hair fair, maybe this wouldn't happen.. I don't know. I'm a paying customer. However, it is not my nature to embarrass any of the staff in front of the other people. Get your staff attitude checked. It's not like I can't make a second review of your hotels services. Would not recommend this hotel for long family stays.
- Official Description (provided by the hotel):
- The only 5-star hotel in Labuan, Dorsett Grand Labuan brings out the best of what Labuan Island has to offer. The hotel is only minutes away from the Labuan Airport and a short distance from its bustling town centre. With an international buffet spread and a wide array of ala-carte dining, a sports lounge for guests to catch their favourite sports coverage, and a bar offering live entertainment at night, Dorsett Grand Labuan truly inspires! ... more less
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- Also Known As:
- Grand Dorsett Labuan Hotel Labuan Island
- Sheraton Labuan
- Labuan Sheraton
- Grand Dorsett Hotel Labuan