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“the second trip”
Review of Tiara Labuan Hotel

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Tiara Labuan Hotel
Ranked #3 of 10 Hotels in Labuan Island
Singapore, Singapore
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“the second trip”
Reviewed June 29, 2012

and I will always come back to this hotel. The rooms are good and the internet is free like it should be in a good hotel. The waitress and waiters are very helpful and so nice. I will come back again

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MikeJA83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Tiara Labuan Hotel, responded to this review, July 1, 2012
Dear Valued Guest ,

Thank you for staying at Tiara Labuan Hotel , we are delighted that you had a good stay experience with us.

We very much appreciate your feedback on our facilities and service;

We look forward to being of service to you again when you next return to Labuan.

Warm Regards,

JOHN CHIN
RESIDENT MANAGER
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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216 reviews from our community

Traveler rating
    80
    67
    42
    17
    10
See reviews for
42
36
20
85
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Any
English first
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 23, 2012

You can't get this standard at this price in Labuan. Sevice is very pleasant and friendly.

The main difference with this hotel is the value-add of having brilliant staff who remember you from over a few month ago and picking up right where they left off.

As I sit in my room facing the sea I can only say well done to the staff of Tiara's , I'll be returning again !

Great value for money - don't overlook this hotel!

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Tiara Labuan Hotel, responded to this review, June 23, 2012
Dear Valued Guest ,

Thank you for your review.

It is wonderful and gratifying to know that we have created fond memories for you and we look forward to be of service to you soon.

We hope your travels bring you back to Labuan again in the future and we look forward to an opportunity to serve you again.

Warm Regards

John Chin
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandar Seri Begawan, Brunei Darussalam
Level 4 Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed June 22, 2012

We booked our stay in the Tiara due to the good rating that it had had on Tripadvisor. I can confirm that the service in the hotel was generally very good. Everyone was friendly and when our ferry timings changed it was not a problem still having someone from the hotel pick us up from the ferry terminal. Check in was painless however, having to pay 50 MYR a night for a cot was expensive. The restaurants and food in the hotel are pretty good but they were unable to provide certain items off the menu (Cocktails/ginger beer). Breakfast satisfactory with a healthy range of items. The pool maybe left a little to be desired. There were only about 5 loungers and they ran out of towels which then resulted in me running around the hotel trying to contact house keeping to get towels. There is also limited shaded area around the pool meaning that you have to sit in the restaurant if you want to spend time out of the sun. The BBQ Buffet was very good and I would recommend it to all. The rooms are tired and our bath leaked water. Beware the baths are slippy and there are no mats. However, the room did have a nice balcony which overlooked the pool. Everyday there was food/empty plates left outside rooms which were awaiting collection. This was just a magnet for ants and other hungry foragers! All in all our stay was fine. A little overpriced for what we got (we have got the Hilton in KL for 33% cheaper!) and there were some shortfalls but the friendly attitude of the staff made up for a lot of the down points. Above average (3*) but not very good (4*)on the ratings front!

Room Tip: Kitchenettes do not have utensils or microwave so not possible to sterilise baby stuff
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  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anorexic_Lobster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Tiara Labuan Hotel, responded to this review, June 23, 2012
Dear Valued Guest,

We are humbly heartened by your kind compliments to the team for their service and friendliness. Having said that, I do apologise that our room and amenities were far from your expectations.

I have highlighted your points to the relevant departments and would like to assure you that my team will do their utmost to address and make the necessary adjustments and changes. At the same time, we will continue to work hard at upholding the high level of service and communications expected of our hotel.

I understand that your disappointing stay experience has affected your impression of the hotel. Nevertheless, my team and I hope that there will be an opportunity to welcome you back in the future.

Warm Regards,

John Chin
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 7, 2012

The 1st choice hotel in Labuan . Come & experienced @ Alfresco , enjoyed the cheaple beer all day & night long... Excellent services, and room & food reasonable charges. I really have nothing to complain about this stay, Well, what can I say? I will definitely come back again!

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Alex J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Tiara Labuan Hotel, responded to this review, June 23, 2012
Dear Valued Guest,

My team and I are pleased that your stay with us left you with a positive impression. It is always very rewarding when our guests enjoy a delightful stay experience at Tiara Labuan Hotel.

Your kind compliments and feedback will only serve to encourage our team members to constantly uphold and deliver a level of service. We look forward to seeing you again when you next return to Labuan.


Warm Regards,

John Chin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandar Seri Begawan, Brunei Darussalam
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 31, 2012

Beautiful hotel, excellent staff, very friendly and inviting. Definitely recommend to friends. Everyone has given us outstanding service.

  • Stayed May 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank McGowan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Tiara Labuan Hotel, responded to this review, June 23, 2012
Dear Valued Guest,

We are very appreciative of your valuable feedback and deeply encouraged by your recommendation of the hotel. It warms our hearts when we know we have made our guests feel at home.

We look forward to welcoming you back to the hotel when you next come to Labuan.

Warm Regards,

John Chin
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Labuan Island, Malaysia
Level 5 Contributor
45 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 28, 2012

Overall comments of the hotel is good for its accomodation/room, nice pool, nice gym, nice sauna and steam bath. Have excellent garden enviroment and nice sea view from my junior suite room. I would like to come again for next trip to Labuan. Worth for money compare to other 4 star hotel in Labuan. However need to improve in breakfast food, need to add more variety especially local food.

Room Tip: Junior room or single apartment room will be a best choice for travellers.
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Iskandar581
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Tiara Labuan Hotel, responded to this review, June 23, 2012
Dear Valued Guest,

Thank you for your review of Tiara Labuan Hotel after your recent stay. We very much appreciate your thorough and constructive feedback on the hotel.

We are happy to have delighted you with our service and various amenities, while also having taken note of your feedback on our breakfast.

Once again, thank you for staying with us. We look forward to welcoming you back on your next trip to Labuan.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kluang, Malaysia
Level 4 Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed May 27, 2012

1- Halal Certified Food
2- Suitable for those who want privacy, (not in town area)
3- modern swimming pool design
4- breakfast and dinner buffet offers attractive choice
5- Good service
6- Have their own seafood restaurants

  • Stayed July 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank affarrell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tiara Labuan Hotel

Property: Tiara Labuan Hotel
Address: Tiara Labuan Hotel Jalan Tanjung Batu, Labuan Island 87007, Malaysia
Location: Malaysia > Sabah > Labuan Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 10 Hotels in Labuan Island
Price Range (Based on Average Rates): $
Hotel Class:4 star — Tiara Labuan Hotel 4*
Number of rooms: 87
Official Description (provided by the hotel):
Tiara Labuan is a city cresort located off the coast of Borneo. It provides free parking, Wi-Fi, restaurant, bar and fitness centre. Rooms have a private balcony and a kitchenette. Rooms are spacious and feature a bathtub, shower facilities and a hairdryer. Cable TV, a minibar and 24-hour room service are also provided. Guests of Tiara Labuan can play a game of table-tennis or use the resort’s sauna. Barbecue facilities are available. The islands around Labuan host the world’s richest coral and fishing grounds. Labuan is a duty-free shopping haven with rich historical background. Located in the state of Sabah, Tiara Labuan is a 10-minute drive to Labuan Airport. ... more   less 
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