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“Nice rooms, service could be better”
Review of Billion Waterfront

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Billion Waterfront
Ranked #5 of 10 Hotels in Labuan Island
Reviewed October 11, 2013

Located across a filed from the only shopping center in Labuan so its convenient to get KFC or Pizza Hut or snacks. Some local stalls are also nearby for food. The town area is also within walking distance but in the tropical heat would be quite a challenge!

The rooms are large and recently refurbished so no worries there.

The breakfast is okay in terms of variety but as I stayed for 5 days, there was little difference one day to the next. Replenishment was also extremely slow so at any one time, a few chafing dishes were empty. There is an egg station but need to patiently wait your turn.

The housekeeping staff were nice but the reception rather cold most times. On checkout, one staff handled my laundry charge. After payment while waiting for transport, another staff discovered a mistake and his manner of getting me to pay the additional amount was offensive - as if I had cheated them. Hey, I pay what I am asked to pay! If it's your mistake, apologise to me instead of looking accusatory.

Next visit, I'll try Dorsett across the road.

Room Tip: Pool or sea view is better. Non smoking floor if non-smoker.
  • Stayed: October 2013, traveled on business
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1  Thank morichan5800
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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69 - 75 of 103 reviews

Reviewed October 2, 2013

Spent 3 weeks there on training trip. Overall a good option for those on business trip to Labuan. The swimming pool is a highlight here, quite a large pool. The breakfast was excellent and rooms are spacious and well taken care of.
May seem pricey but worth the deal!

Room Tip: Choose higher floors and facing the pool.
  • Stayed: January 2013, traveled solo
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2  Thank rengaray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

This hotel in now the millionaire hotel. I stayed here several times and enjoy the big rooms. Limited menu in the restaurant and the buffet could use some western touches, My tv was fuzzy the entire time an d several things did not work in the room. I hope the new management will get this Labuan Landmark back into shape, It is great location...just a walk across the park to Financial Centre. You gotta love the super cars parked out front as well.

  • Stayed: August 2013, traveled on business
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Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 15, 2013

The Waterfront hotel is set in an ideal location close the financial centre (shopping mall) and only a short walk from the city centre.
The room itself was big and spacious and had all the mod coms I required. The Hotel staff were friendly but at times a little slow! The hotel pool was great and the Sunset bar overlooking the docks was terrific.

I certainly recommend it!

Room Tip: I would always recommend a non-smoking room, even if you are a smoker! Much nicer!
  • Stayed: February 2013, traveled on business
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3  Thank Jurassic-matt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012 via mobile

Actually it should be a nice hotel, has big rooms, waterfront and has nice pool. Regrettably, the hotel is lack of maintenance and service. The wifi in my room (2nd floor) was very weak and instable, you can forget it.

  • Stayed: December 2012
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7  Thank Zu-dritt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 29, 2012

I stayed there for 2 nights. The location was good but the hotel needs a bit upgrading. The room was big, the batroom was nice and clean. Internet was working good. Breakfast was ok with asian selections.

  • Stayed: October 2012, traveled on business
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3  Thank Odd_Bergen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2012 via mobile

Granted it is Malaysia but I did expect better. At first glance all looked ok but things quickly went down hill. The rooms are in need of a good deep cleaning! The hair dryer cord was connected to the wall and only about a foot long which made drying my hair a little difficult. That of course was after my shower in which I had to use one hand to keep the kink out of the shower hose and try and use the other to actually shower. There was no ironing board or iron in my room nor robe. Breakfast was included in my stay but wasn't really spectacular. That of course is on my point of view since I'm used to the more traditional American breakfast, not Asian. The pool and outdoor bar were nice. Overall not sure how to compare it with other hotels since this was my first visit to the island. Will try Dorsett across from this hotel next time.

  • Stayed: October 2012
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2  Thank Dannimachile83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Billion Waterfront

Address: 1, Jalan Wawasan, Labuan Island 87000, Malaysia (Formerly Waterfront Labuan Financial Hotel)
Location: Malaysia > Sabah > Labuan Island
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 10 Hotels in Labuan Island
Price Range: $47 - $78 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Billion Waterfront 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
Billion Waterfront officially opened its doors on the 01st December 1994 and was launched by the former Prime Minister of Malaysia Yang Amat Berbahagia Tun Dr. Mahathir Mohamad. The hotel is developed on approximately 4 hectares of reclaimed land adopting a contemporary architectural style with its external and internal decors. In 2004, the hotel received a 4-Star hotel rating from Tourism Malaysia. ... more   less 
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