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“Good Hotel With All Facilities”

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Holiday Villa Hotel & Suites
Ranked #23 of 39 Hotels in Kota Bharu
Putrajaya, Malaysia
Level 6 Contributor
129 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Good Hotel With All Facilities”
Reviewed April 25, 2013

I stayed 2 nights here to give a talk. A good location to shop good price of fabric & textiles, just across the road. Mc Donald just next building. Very new hotel with all facilities - swimming pool, gymnasium, sauna (but I wonder why it always locked) and 24hrs restaurant.

I got a corner room, so I have 2 sided of view. Room clean & big enough and comfortable. The restaurant offer several choices of breakfast but not so many but ala carte dinner was good. Nice swimming pool but the water was chill. It will be good if they heat up the water.

I always try the sauna at many hotel, but I'm sad that the locked along my 3 days stay.

Room Tip: 8th floor at the top of hotel have good view
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PakNgoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HannahHVKB, Sales Manager at Holiday Villa Hotel & Suites, responded to this review, February 22, 2014
Dear entahapa,

Warmest greetings from Holiday Villa Hotel & Suites Kota Bharu!

Thank you for your feedback and we very much appreciated your stay with Holiday Villa Hotel & Suites Kota Bharu. The sauna is always locked to avoid damage occurrence as we need to make certain that it is in good condition for guest's use. You can kindly inform our Front Office staff to assist you to use the hotel's facilities if they are locked. Rest assured we take your comments seriously in order to serve our guests with the best service and hospitality.
Hope to see you again in the near future.

Thank you and have a nice day :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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79 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Any
English first
KL
Level 3 Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 25, 2013

March was promo month so the price was reasonable. Early booking was made. Arrived at 2pm, had no problem checking in. At first it was the superior double, room was small, had a queen bed and minimal moving space. It faces the swimming pool. So we changed to superior double room which was facing the road. To my horror in both rooms laminated floor was unclean, toilet was unacceptably dirty. We had them come and clean immediately. Small space wardrobe cannot accommodate long coats. But still dirty flooring and toilet is a shame. Morning breakfast was awful. Better go eat McDonald's breakfast or buy from flea market just across the road. The only good thing is their strategically placed hotel and they provide basic amenities, Iron and ironing board included. I was happy the moment I checked out.

Room Tip: Higher rooms and facing the road have better sunset view. Beware of the unlocked window panes!
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank emik0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HannahHVKB, Sales Manager at Holiday Villa Hotel & Suites, responded to this review, February 22, 2014
Dear emiko,

Warmest greetings from Holiday Villa Hotel & Suites Kota Bharu!

Thank you for your feedback and we very much appreciated your stay with Holiday Villa Hotel & Suites Kota Bharu. We were just operating nearly 2 months on March 2013 with a lot of improvements to be done and we do take every guest's feedback seriously to ensure our guests satisfaction. Rest assured that we have improvised on the matters mentioned in your comments to serve our guests with the best service and hospitality.
Hope to see you again in the near future.

Thank you and have a nice day :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 11, 2013

Arrive at the hotel about 12pm, no greeting or smile from front counter.
Everbody seems busy but no guest was checking in or out as the hotel was just officially open few weeks back.
After confirming the Deluxe room at RM190 per nite, we requested if can check-in earlier than the normal 2pm as the hotel is basically empty from guest.
The staff that attended to us asked a middle age lady (presume to be her senior or manager) whether is it possible to check us in since the room is available. To our shocked the reply received is totally uncourteous.
In a blunt manner she said:
"Procedure, 2pm, if want to check in early, pay RM100"
I tried to reason to her even 5 star hotel or budget hotel do allow early check in if room is avaiable,
still the reply is "Procedure" in a non gracious way. (Remind me of my secondary school Head master ;)
As not to spoilt our day, we waited at the swimming pool till 2pm to check in.
At 1.50pm, we went to the reception to make thd ndcessary payment and was given room no.806, we was given one magnetic key to the room. I requested if we could have an extra key as my wife would be resting in the room when i come back from the office usually.
Reply received from the same blunt lady, "Procedure, only one key, want additional, RM20"
Very disappointed with the customer service received. Inside the room, totally different from the picture stated for our room in the website or brouchers. The floor was not that clean.
I went down and informed the blunt lady that as a "procedure" the room floor must be clean.
She do not even bother to look at me and just continue doing her work and grumbling that "she js just a paid worker, who is just following procedure"
I think the management of Holiday Villa emphasie too much in following procedure till compromising the satisfactory of a paid guest.
Eventhough my new office is just beside the hotel and will havd to travel every month to kota bharu or organize seminar there, Holiday Villa will definitely be the last option.

Room Tip: Just avoid the hotel till they change the etique in basic customer service
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  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank hermansudil78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
salesmgr2013, Sales Manager at Holiday Villa Hotel & Suites, responded to this review, February 13, 2014
Dear hermansudil78,

Greetings from Holiday Villa Hotel & Suites Kota Bharu!

Thank you for your feedback and we very much appreciated your stay with Holiday Villa Hotel & Suites Kota Bharu. Rest assured that we will improvise on the matters mentioned in your comments to serve our guests with the best service and hospitality.
Hope to see you again in the near future.

Thank you and have a nice day :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Villa Hotel & Suites

Property: Holiday Villa Hotel & Suites
Address: Pt 968 Jalan Kuala Krai, Kota Bharu 15100, Malaysia
Location: Malaysia > Kelantan > Kota Bharu
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #23 of 39 Hotels in Kota Bharu
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Villa Hotel & Suites 3.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
Holiday Villa Hotel & Suites Kota Bharu, Kelantan

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