We stayed here for three nights as part of our own tailor made Malaysian round trip. We wanted to experience the Eastcoast of Malaysia and chose this hotel because it seemed like the only 5-star in town and we were travelling with young children.
We originally booked a standard twin room with two double beds which was fine in terms of space. However the room was OLD and really bad maintained. It had an ugly sort of mouldy and damp smell. The bathroom door and panels were also mouldy and the wooden door was showing very obvious signs of being exposed to dampness through out many years. I'm really regretting that I did not take pictures to prove my point to all of you.
We were offered an upgrade for 150 MYR a night to the wonderful spacious and new Kota Bharu suite. It was hard to imagine that these two rooms were actually in the same hotel. This one was newly refurbed, clean and no weird smell.
We had roomservice a couple of times and the Thai spicy beef salad was a real let down. It was supposed to be lean sirloin beef, however it was 50 % pure animal fat mixed with 50% meat that I had to seperate with my fingers before digging in.
Tried the seafood buffet on Thursday evening and next morning the same Tuna in coconut curry was served at the breakfast buffet.
The spa is really cheap and lack that pampering feeling that you normally have at other 5 star hotel spas. This was more like a 'street spa'. I tried a facial and had more pimples afterwards.
By the way the same mishap with aiport taxis that happened to the UK couple in a previous review happened to us as well. My husband phoned the concierge one night in advance and booked a minivan to the airport for next morning. We have three kids and had four pieces of big luggage so we needed a minivan.
The next morning a little ordinary taxi arrived. It was sort of funny because I kind of accepted this to happen as I had the previous review in mind.
Since this is the best hotel in town we would probably stay here again, however only because there is no other option better than this. They are aware of their monopoly and the prices are NOT value for money. For the same price one could stay at the Ritz or Mandarin Oriental in KL and get the real 5 star experience.
- Official Description (provided by the hotel):
- Experience the rich Malay culture at The Grand Renai Kota Bharu Hotel, a Lifestyle Hotel and the city's only five star international class hotel with premier convention and wedding venue. Conveniently located in the heart of Kota Bharu's commercial and shopping district and also close to the domestic airport. For business or leisure traveler, the 298 spacious accommodation rooms and suites provides excellent service and facilities including High Speed Internet, 2 Executive Floors with dedicated Club Lounge,Business Centre, wireless meeting rooms with a Grand Ballroom, and on-site event management to create exhibitions, conventions, meetings and most extravagant weddings. The Hotel's Fitness Centre is Kota Bharu's largest gymnasium equipped with the latest fitness equipment, steam rooms, sauna, Jacuzzi and an outdoor swimming pool. ... more less
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- Also Known As:
- Renaissance Kota Bharu
- Kota Bharu Renaissance
- The Grand Renai Hotel Kota Bharu ( Formerly Renaissance Kota Bharu) Kelantan