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“TV ASTRO channel can't view & WiFi connection slow”
Review of Crown Garden Hotel

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Crown Garden Hotel
Ranked #18 of 40 Hotels in Kota Bharu
Reviewed March 6, 2013

Being staying there for quite many times and always encounter with this same problem - TV ASTRO channel can't view (HBO, ntv7 - that's the best hotel channel for Malaysia) & WiFi connection slow. Inform the hotel and technician explain for WiFi already inform TMNet, TV channel said it is because of the hotel internal connection. What's this is happening since 2012 and now it is 2013 @ still not yet solve almost a year or is it a lame excuse!!! Outside coffee shops or other hotel their ASTRO channel 100% prefect clear to watch. Got a time give the hotel my guest suggestion review and it is a BIG MISTAKE. Hotel staff totally igore my room service call.

Room Tip: Rooms not that 100% clean through. My advice look for other Kota Bharu hotel.
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  • Stayed: February 2013, traveled on business
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3  Thank DTeoh27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 - 33 of 50 reviews

Reviewed February 25, 2013

Location is strategic because it is near to food store, market and banks within walking distance.

If you were on business trip and need to access to internet, please request a room with good internet reception. Corner room might not be good.

What are the things in the room: -2 bottles of water, towers, soap, mirror (not facing the bed which i felt so happy ), and TV. Hair dryer and iron board upon request. Sent within 3 minutes !!


Service is reasonable.

Room Tip: rooms on the middle are better for internet access.
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  • Stayed: February 2013, traveled on business
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3  Thank Adeline930
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2013

Hotel located at the back lane but in teh vicinity of Chinatown. Can find food within walking distance. Clean hotel but rate is quite high for this standard. Anyone whoever visit Kota Bharu must try the good food in Restoran Kampong Kulim(non-halal) The chicken is the best and you must try.

  • Stayed: January 2013, traveled on business
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3  Thank auntiedoris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2012

Renaissance Hotel is and will ever be my FIRST choice of hotel when I am in KB. I used to think that there will never be another good hotel in KB (I do feel that Grand Riverview is not worth the money as it is too expensive for their kind of room and service) until I stayed at the Crown Garden Hotel. I stayed here for one night (23-24 October) for business. The hotel was situated behind a row of shops, so it is not clearly visible but still easy to find. Parking space is available in front of the hotel. Upon entering the hotel, I loved the lobby as it looked very tasteful and rich. The check-in process was smooth. When I went into my room, the first thing I noticed was the interior - very modern and chic. The room was a bit small but comfartable and also neat. I got a room without window, but actually there was a window, just that it was facing another room. if you are into rooms with a view, maybe you should ask for rooms with windows. The table was very small but it was okay with me. I loved the bathroom - not too cramped. The TV was put somewhere at the ceiling (I guess it was because to save space in the room, plus the children won't be able to really 'damage' it). There was no remote control, thus I had to ask for it (which they had sent quite promptly). As for the breakfast buffet, they had limited choices of food, plus the cafe was too small and cramped that when you take a seat, you will be blocking the way for other people... so it was a bit uncomfortable. You won't be having any problems in finding food or other necessities as there are rows of shops very near to the hotel. Somebody suggested to me to have rice with fried chicken in front of 7-11 store (there is a stall there), and boy that was awesome! With the price you have to pay to stay in this hotel, I will say that this is definitely my choice of hotel if I am on a budget (and if I am not staying at Renaissance). Thumbs up!

  • Stayed: October 2012, traveled on business
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6  Thank Hasreena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 18, 2012

I check into this hotel in mid Oct 12. Spent 1 night there. Here are some comments on this hotel;
1. Location : it is near to a lot of eatery and shopping complex Pantai Timor Suparmarket. But it is not easily visible from the main road although the hotel sign board are visible when you came in from airport road.
2. Apprearance : Looks quite impressive as set up in the lobby looks quite grand.but route that lead you to the hotel is quite misleading and narrow at the exit point. Reasable parking lot but dun think can cater for big event.
3. Service : Service is reasonable, fast check in and with smiles if you can speak their language.
4. Price : I would consider this hotel rooms rate above average. I am getting a std twin for RM153 with 2 breakfast on corporate, normal will be RM188 and above. Well, need to justify the fittings and fixture of the room.
5. What is in the room : 2 twin bed with quality quilts. but with some ink stain on one of them. old fashion 21' TV set, no hair dryer, leaking piping lead to rain type shower, glass shower screen with no doors (only one side fixed with glass) only tea bags, sugar and creamer...NO COFFEE. although i dun drink but i find it funny not providing..or not replanished? Missing leage on the cupboard, a main door that cannot close properly when u din notice it. no hair dryer, VERY VERY noisy YORK brand air-con. Lucky i got my ear plug but still noise is heard.(refer to pictures)
6. Cleanliness : I spotted long hairs on the hanging towel....mmm..is it clean or washed hair??
7. Food : Nothing much to shout at all ....local foods Rendang chicken in very oily, bread toaster that burn my bread twice even i adjust to the "lower heating'. Only serve pre-half boiled eggs and simple teachew poridge. The rest cannot recall..

Well, would i recommend this hotel or will i return to this hotel???

YES, (Do i have a better choice of hotel with the similar rate in KB?) i will return as other then the also over Priced River View Hotel this hotel is the second best with the rate lower than RM200. This is quite a new hotel, I just hope that the hotel management could read our comments and "POLISH UP THE CROWN" and make this hotel shine in KOTA BAHRU.

Thanks for reading!

  • Stayed: October 2012, traveled on business
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5  Thank kcie2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2012

I had a minor drama staying here - I discovered that my room door would not lock properly. Thankfully, the staff were very understanding and helpful. Despite having full capacity, they managed to get me a temporary room, which I stayed at for a night before moving to a standard double room. Both rooms were clean and comfortable for a single traveler. Good internet access (complimentary wifi); ideal for a business traveler.

  • Stayed: September 2012, traveled on business
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1  Thank ChristineMayYong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 20, 2012

Stay with kids & family members this time. Rooms with city view. Great location for food and 7 11 next door. Parking available, simple & nice b'fast. Walking distance to central market (siti khatijah)

  • Stayed: August 2012
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1  Thank QuekTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Garden Hotel

Address: PT 302 & 303, Jalan Kebun Sultan, Kota Bharu 15300, Malaysia
Location: Malaysia > Kelantan > Kota Bharu
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service
Hotel Style:
Ranked #18 of 40 Hotels in Kota Bharu
Price Range: $38 - $61 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Crown Garden Hotel 3*
Number of rooms: 88
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Also Known As:
Crown Garden Hotel Kota Bharu, Kelantan

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