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“Very disappointing”

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Grand Riverview Hotel
Ranked #4 of 39 Hotels in Kota Bharu
Bern, Switzerland
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Very disappointing”
Reviewed July 8, 2013

I have spent two nights at the Riverview while traveling through Malaysia. My experience was unhappy: the forgot to fetch me at the train-station, the wireless never worked (even though staff promised to fix it several times), being a vegetarian I ordered vegetarian food. The brought me vegetables with small pieces of meat... Value for money was not acceptable.

Stayed June 2013, traveled solo
Helpful?
1 Thank Bandy_Switzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRVHOTEL, public relations assistant at Grand Riverview Hotel, responded to this review, July 31, 2013
Warmest greeting from Grand Riverview Hotel, Kota Bharu, Kelantan!

Thank you for taking the time to provide your feedback regarding our hotel.

We would like to apologize on behalf of the hotel. We feel very sorry for all this inconveniences that have been caused to you during your stay here.

Your feedback will definitely help us to improve our level of service and products.We hope that you will stay with us for your next trip and will feel the differences.

Thank you and regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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140 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
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English first
s'pore
Level 5 Contributor
76 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed June 23, 2013

Stayed for 2 nights at this hotel. 20th-21st June. Kota Bahru is hot - about 39 Celcius in June. I love the view of the river which faces my room. I consider the room size medium. Free wifi but you need to keep logging in every time it gets disconnected. The mattress was very comfortable. Cleanliness of the towels was average and can be improved. Buffet spread served during breakfast is decent and to my taste.
Noticed that a wedding reception was held on the 2nd level on that Saturday evening.
Opposite the hotel there was a small food stall selling rice but we did not get a chance to eat as it was not opened on Saturday evening. We had chicken at a nearby Kentucky Fried Chicken outlet for our dinner.

Room Tip: Opt for Riverview rooms.
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seri02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRVHOTEL, public relations assistant at Grand Riverview Hotel, responded to this review, July 31, 2013
Warmest greeting from Grand Riverview Hotel, Kota Bharu, Kelantan!

On behalf of the hotels we would like to thanks to you has selected our hotel for your stay.

We will improve our facilities include upgrading Internet System and also will improve the cleanliness in the hotel.

We looking forward to renovate and upgrading our hotel soon.We hope that you will stay with us for your next trip and will feel the differences.

Thank you and regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviewed June 20, 2013

We stayed at GRV during our recent trip to Kota Bahru from 16-19 Jun 2013.
Being our 1st trip there, we don't really know what to expect
Checking - in was fast despite some minor hiccups on our rooms. The room was ok tho the furnitures looked rather rundown. Toilet was good with separate shower n bath tub. But some prob with the heater.
Breakfast buffet spread was ok but staff were not fast enough in clearing the plates.We ended up clearing ourselves.
The wifi was down during our stay bt only got better on our last day in GRV.Rather disappointing as we had expected better.
We also went to the pool but found that the water was not clear.We had trouble seeing wats in front of us.We also found the bottom part of the pool kinda sandy and sticky. Maybe the management could do something about the pool. It doesnt look welcoming at all.
Despite the hiccups, we enjoyed our stay in GRV, luv the sunset riverview which was awesome and the friendly staff.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuriaNor76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRVHOTEL, public relations assistant at Grand Riverview Hotel, responded to this review, July 31, 2013
Warmest greeting from Grand Riverview hotel, Kota Bharu, Kelantan!

Thank you for your comment. On behalf of the hotels we would like to thanks to you has selected our hotel for your stay.

We will improve our service and facilities include internet connection and heater. We also will improve the cleanliness in the hotel and the pool.

Your feedback will definitely help us to improve our level of service and products.We will looking forward to decorate and upgrading our hotel soon.

We hope that you will stay with us for your next trip and will feel the differences.

Thank you and regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reading, United Kingdom
Level 5 Contributor
74 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed June 3, 2013

Stayed here for 4 days 3 nights.
This was my 1st time in Kota Bharu, so I was kinda excited.

This hotel is a bit of walking distance (plus a lot of sweat!) to Pasar Siti Khadijah, Parkson shopping mall and the jewellery shops. Bear in mind that it's not really easy to get a taxi if you're planning to shop in Kota Bharu, since the traffic (especially during school holiday) is very bad. Another option is taking the trishaw. Plenty of trishaws in the city.

There are quite a number of stalls and restaurants to dine in nearby the hotel. so don't worry about what to eat.

The hotel was pleasant. Let me comment for each aspect that I can think of:
Room: Comfy bed, nicely decorated. Within the standard of a good hotel.
Room service: Price was ok, not that pricey.
Cafe/ Breakfast: Good menu, though the staff don't really speed up on topping up the trays.
Pool: they have children's pool and adult's pool. It's clean, but swim at your own risk since they do not employ a lifeguard.
Bell service: Courteous. Delivers as required.

Overall, the stay was nice, but I would opt for a hotel nearer to the city centre if I were to do my shopping as KB is really hot. 38 degrees.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ladyrora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRVHOTEL, public relations assistant at Grand Riverview Hotel, responded to this review, July 22, 2013
Warmest greeting from Grand Riverview Hotel, Kota Bharu, Kelantan!

Your feedback has come to our attention whereby you give a comments on our hotel. On behalf of the hotels we would like to thanks to you has selected our hotel for your stay.

Thank you for your comment! We greatly appreciate your thoughts and opinions regarding our hotel.

We will looking forward to decorate and upgrading our hotel soon. Thanks again for your support and we hope to see you again soon.

Thank you and regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johor Bahru, Malaysia
Level 6 Contributor
90 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed May 6, 2013

Hotel located next to Kelantan River and with a nice river view. Hotel location is within walking distance to Siti Khadijah market and some eatery nearby. Hotel room is in decent size but is dated & tired and seriously need refurbishment. Mattress is sinking and with foul smell, and the air-con definitely need to be serviced as i couldn't feel the air-con at all, the room is so stuffy and warm and ended up i had a sleepless night in this hotel.
As we need to catch up an early flight the next morning, front counter actually advised that the buffet breakfast starts at 6.30am, but when we went to the restaurant at 6.45am, the whole restaurant was still in dark except some lights near the buffet counter. We found out that the buffet breakfast is ready so that we just proceed with the breakfast even there is no one there and in a dark, lucky that the buffet breakfast spread was good, the waiter only came in after around 10 min and to on the lights of the restaurant.

Room Tip: Take river view room and make sure air-con works
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ng_angie16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRVHOTEL, Public Relations Assistant at Grand Riverview Hotel, responded to this review, May 6, 2013
Warmest greeting from Grand Riverview Hotel, Kota Bharu, Kelantan!

Your feedback has come to our attention whereby you give a comments and suggestion on our hotel services and facilities. On behalf of the hotels we would like to thanks to you has selected our hotel for your stay.

We will improve our facilities include air-con and also looking forward to renovate and upgrading our hotel soon.

Your feedback will definitely help us to improve our level of service and products. We hope that you will stay with us for your next trip and will feel the differences.

Thank you and regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Edinburgh
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 22, 2013

The hotel is located at the area where my father was born and bred. It was a memorable trip to stay in this area. The hotel room is very well maintain and the river view is just exquisite. Everything works. The area is near to everything but quiet. It used to be more vibrant than it is now. though you can still find the best curry rice breakfast one minute walk away.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TouristnTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRVHOTEL, Public Relations Assistant at Grand Riverview Hotel, responded to this review, May 6, 2013
Warmest greeting from Grand Riverview Hotel, Kota Bharu, Kelantan!

Thank you for your comment! We greatly appreciate your thoughts and opinions regarding our hotel.

On behalf of the hotel we would like to thanks to you has selected our hotel for your stay.

We will looking forward to decorate and upgrading our hotel soon. Thanks again for your support and we hope to see you again soon.

Thank you and regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 4 Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 17, 2013 via mobile

Hello everyone! I wouldlike to share my experience staying at this hotel early this year. To be honest, this is another hotel in Kota Bharu which deserves to be called as hotel after renaisance. Basic facilities available. The lobby is fine, there is a lobby lounge and cafe to hang around. The room is quite spacious with standard amenities. Just a bit oldy. The food for room service is delicious and the price is reasonable. The food for buffet breakfast also tasty. If you are lucky, you can enjoy the view of Kelantan river just behind of the hotel. There are activities conducted by the hotel management for tourists. This hotel is near to the conveniece shop, river side food court, tom yam restaurant, fast food (KFC) and town. In short, i highly recommended this hotel for those who wants to visit Kota Bharu and looking for a good hotel to stay. Hope this will you guys. See you again next time. Chiao!

Stayed February 2013, traveled on business
Helpful?
3 Thank Kfk K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GRVHOTEL, Public Relations Assistant at Grand Riverview Hotel, responded to this review, April 20, 2013
Warmest greeting from Grand Riverview hotel, Kota Bharu, Kelantan!

Your feedback has come to our attention whereby you give a good comments on our hotel. On behalf of the hotels we would like to thanks to you has selected our hotel for your stay.

We will looking forward to decorate and upgrading our hotel soon.We greatly appreciate your support and thanks for recommending us! See you again!

Thank you and regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Riverview Hotel

Property: Grand Riverview Hotel
Address: Jalan Post Office, Kota Bharu 15000, Malaysia
Location: Malaysia > Kelantan > Kota Bharu
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #4 of 39 Hotels in Kota Bharu
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Riverview Hotel 4*
Number of rooms: 299
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Also Known As:
Grand Riverview Hotel Kota Bharu, Kelantan

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