The Grand Riverview is located by the Kelantan river, in the heart of Kota Bharu, the state capital of Kelantan. There are plenty of places which are within walking distance from the hotel – the main business area, tourist attractions such as the old palace and museums, the renowned Siti Khadijah market, and a host of eateries, inclusive KFC right in front of the hotel.
I stayed here with my family during the holiday season, which was the Eid. After a very long journey from Kuala Lumpur, we arrived just before midnight. The lobby is spacious with very high ceiling, the coffee house was next to it. The check in was quick and we were up in our rooms in no time. The staffs were helpful, but the room service was poor – they informed us that since the hotel was full, and limited staff manning the kitchen ( only 1 chef to prepare the room service order) during this festive season, it may take awhile to get deliver the food. Yup, it took almost 2 hours, and the food was not what we had anticipated.
The room size is good – I booked for 2 rooms with a connecting door in between. The room is clean and comfortable. So no problem there. They have plasma tv in each room, but some of the channels reception was very poor. Probably it would have been better with some of the satellites channels – but then again, during monsoon season, reception would be poor as well. The toilet was in good size as well – separate shower room and a bathtub with good water pressure.
The breakfast buffet spread was also disappointing .... limited choices, and the egg station was taking ages to prepare the orders. Although there was 2 hobs that could be used, for some reason, the staff was only using 1. So it makes the queue become longer. Most of the time, it took awhile for the staff to replenish the food, and also clear the table for the next patrons. I know that this is holiday period, but this is not an unscheduled holidays .... the hotel management should have taken steps to be well prepared during the festive season.
I stayed at this hotel due to the room promotion that they had during this period, and also because of its location – getting into town on foot is easy. During this holiday season, the town centre would be massively jammed – driving would be an arduous task, finding a parking would be almost impossible.
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- Also Known As:
- Grand Riverview Hotel Kota Bharu, Kelantan