The service in xxxxbest is TERRIBLE!!! I booked 3 rooms at the hotel, when i wana check in, the staffs there told us that they only got 2 rooms for us. We paid a total of RM460 bt when we asked for refund, they only can give us back RM200. They told us that they only received RM200 from the travel agency but when we called the travel agency, they told us that they already paid all the amount to the resort. After some time o arguing, they told us that they can definitely give u s back the RM200 by the day we plan to check in and about the res of the money they said they will call the agency and let us know ASAP. But the staff there cheated us and they refused to let us meet their manager! They called us to return the next day morning at 7.30am and will give us a reasonable answer but guessed what...When we reached there, there is not a single person at the reception and the receptionist told us to find him on that he is ON LEAVE!!! Can you imagine that?!?! There is only one thing i can said about that..TERRIBLE SERVICE!!!
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- Also Known As:
- Malibest Resort Langkawi
- Malibest Hotel Langkawi