We have arrived on 15Jun2013.
1.Room# was 515. The door to balcony was not slide good. They fix it but still not good. The room phone was broken, the kettle was not working. Finally we got chance to swap to room 815.
2.The food for breakfast was not in variety. They were more malay food I suppose. However, I am fine with it. But I can not stand that the watermelon was rotten. I showed to staff and ask them to check the food before they put in the breakfast area.
3. This is a more annoying, there is a Chinese lady in the receipt area, her name could be Jan I suppose, she was not even make any eye contacts with us, not smiling at all. She eats food and chewing in front of us, this is so unprofessional. She even gossip about us in front of us. I do not know what is the standard of hiring staff in this hotel. definitely not a 3 stars hotel, pretty bad.
4. "Your reservation for the Langkawi Seaview Hotel in Langkawi is an advance purchase rate and a credit card is required to charge full pre-payment at the time of booking. This is non refundable and non transferable." check on this statement. Our credit card is just to secure the room booking, if they would like to go ahead, they should ask us before it's processed. Their payment method is not flexible, We are using foreign credit card, we pay extra exchange rate and surcharges which we do not wish they process our credit card, we would like to pay in cash instead. When we clarify this with the hotel, hotel receptionist said its' charged by asiaroom, not them. Again, I know hotel should be flexible on this, nothing to do with asiaroom.
5. Their WIFI signal was poor and weak.
There is one lady-Haniza Bt Man (Nieza), she's been very helpful. Another big guy, he smiles a lot, got very good sense of humor. These are professional faces to see. They should be awarded.
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