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“poorly managed hotel”

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Century Langkasuka Resort
Ranked #79 of 104 Hotels in Langkawi
chennai
1 review
“poorly managed hotel”
Reviewed December 31, 2013

Except for the beach and pool view of the hotel, the property as such was a big let down. The room was spacious, but poorly kept with hairs strewn on the floor, no towels in the bathroom, EWC was not sanitised when we checked in. Reception handled the check in poorly. food was not upto the mark. Overall experience was pretty bad for a new property.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank srini c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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557 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Singapore, Singapore
1 review
Reviewed December 30, 2013

This hotel has a towel management issue.

There were no towels available in my room when I checked-in on the first day. The cleaning lady helped me to get a towel, which she said was the only one available. It stank of body odour and I had to share this with my wife - that was how we spent our first bath here.

No towels were also provided on the second day. Two other rooms in my group had the same issue. We ask for five towels but the staff provided four, and could not offer more due to lack of supply. The receptionist made the headlines when I asked for more towels. "I can't do magic for you if we do not have any more towels," he said; while the room service guy just shrugged and walked off mumbling some unrecognisable words in his local language.

Overall, the hotel is beautiful and the location is good. It's just that the service sucks, BIG TIME.

Room Tip: Avoid. Don't go.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SG_Explorer_21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Level 1 Contributor
2 reviews
Reviewed December 29, 2013

We (2 adults and our 13 years old daughter) had a room with extra bed, partial sea view and a great view from the balcony to the astonishing pool area. The atmosphere is great, good food, friendly staff which met pretty much all our demands. They do not have room serving of foods, but that we are very ok with. The location is great, close to airport and only 10 minutes drive to Cenang where there are many good restaurants and a great beach. Reasonable good house keeping where they should spend 10 more minutes per room for deeper cleaning, clean pool and a good gym if needed. The centralized A/C system could need a some maintenance as a bit noisy. In general we were very happy with our choice of hotel at Langkawi.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KeldAgerskov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 28, 2013

The first impression once approaching the property from the exterior is good, and it is actually a 5mins drive from the airport, however once you step in, you realise that the bell porter who opened the door and assisted in carrying the luggage is also working as a receptionist! the property grounds are nice and simple yet need a bit more uptake especially at the beach side, rooms are nice and spacious however make sure to always check the cleanliness of the bedsheets! Strange how Starwood Group have kept their name on this property although it lacks a lot of the features that are typical of a starwood hotel

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moe A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cannes, France
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed December 25, 2013

Four points hotel is best described as an "okay" hotel. close to the airport, and right on the beach. First night I saw my bed sheets were covered in stains and black powder like substance. The next day I asked for them to be changed and they did but still covered in stains.

Pool and restaurant is nice, with nice food at an average price for hotel. $25 for breakfast, $20 + for lunch and $20 -$50 for dinner. Staff and nice and friendly.

In the end it's a modern resort like hotel that hasn't been maintained and therefore is a bit worst for wear, it is not 5 star but maybe a 3.5 4 star.

Room Tip: Don't stay here unless you have no other option
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  • Stayed December 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank australianinfrance12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dhaka City, Bangladesh
Level 3 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 23, 2013

The hotel has good amenities. Also very close to airport.
BUT....
Horrible service by the staffs. Things are not properly available in the room. If you call any service number from the room, be it reception / room service, no one picks up. Each time i had to call 3 or 4 times to reach somebody. Then they will promise to deliver the things but nothing will come. It happened to me with room towel, toothbrush, waterbottle and all the silly things (pardon me for sounding like that!)
Restaurant is over-priced. No food is delivered to the room.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank itsshuvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang Island, Malaysia
Level 6 Contributor
119 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed December 19, 2013

This hotel has to be rated as Close Proximty to Airport , probably the only Hotel on the perimeters of the Airport ! It is that close but you will never hear the sounds of the planes .

I personally think any Hotel that carries a Starwood branding ( am a SPG member ) would have certain cleanliness standards to maintain but I think this Four Point seriously needs a Refurbishment . No doubt the rooms are huge , even the bathrooms are bigger than normal . The linens seriously needs looking into ! Certain parts of the rooms eg the ceiling boards shows signs of aging , even the bath fittings are not perfected to Starwood Standard . Staff politeness and helpfulness is good but not overly great . I spent 2 nights taking 2 connecting rooms for the kids to play with , should have stayed longer , damn ! The pool is immense but it is shallow . The kids play corner is a good idea but I did not use the gym next door . Breakfast is ample and tasty and with many F&B trainees on hand , my wife mentioned the omelette was fantastic ! Plenty of replenishments and varieties for breakfast , the kids had their full ! Overall I have no complaints except for the cleanliness or certain parts of the room and as well as the back portions of the ballroom with leaves and remnants of the functions sprawling . Probably the GM was lazing around enjoying a book by the pool to notice these shortcomings !

Room Tip: Rooms near the pool have a view of the sea
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Century Langkasuka Resort

Property: Century Langkasuka Resort
Address: Jalan Kuala Muda | Mukim Padang Matsirat, Langkawi 07000, Malaysia
Location: Malaysia > Kedah > Langkawi District > Langkawi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in Langkawi
#23 On the Beach Hotel in Langkawi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Century Langkasuka Resort 4*
Number of rooms: 214
Reservation Options:
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Also Known As:
4 Points By Sheraton Langkawi Resort
Four Points By Sheraton Langkawi Hotel Langkawi
Langkasuka Beach Hotel
Langkasuka Hotel
Langkasuka Beach Langkawi

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