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Reviews (583)
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Reviewed November 14, 2013

First of all, I think Starwood group can do better than this. Maybe the hotel operator does not care about the service and maintenance since it is one of the budget line. However, this will only ruin guest confidence with starwood chain of hotels. I am a starwood preferred guest and The price I am paying for this hotel is not cheap. RM360++ including breakfast. Which we can get a better hotel in this island with the price I paid for.

Room is huge and empty. Maybe they should add more furniture or carpet to make the room more cozy. It feels cold and scary. Room is dirty... very dusty and a lot of ants. Ants everywhere, so if you do stay here, make sure you rinse your cup after you drink your coffee.The bathroom is huge, again... too big and scary. The air cond is making a lot of noise. Maintenance problem! I spent two nights here. There was one night with heavy rain and the metal roof is making so much noise until I cant sleep. No insulation at all.

Breakfast is horrible. I feel like being cheated for paying additional RM70++ for such a lousy breakfast. If you have to choose this hotel, maybe you should consider the no-breakfast room. Save the money and eat out

Swimming pool is huge. Only plus thing in this hotel. Nice pool with nice sea view. However, the beach is dirty! I think the staff never care to clean the beach at all. A lot of flies and other insects.

The hotel is located near the airport. You can't hear the any plane taking off or landing. Maybe is because the room itself is too noisy with air cond.

Staff service are poor. First, front desk takes quite some time to check-in for us. Then, it said our room will be ready after 3pm, where it was already 3pm. We went to the restaurant and wait. While waiting for our room at the restaurant, there is not a single server to greet us and ask us what would we like to order, not to mentioned about the menu. We sat there for almost 30mins and there are not server at all. We saw someone inside the restaurant but they just didn't care to serve us.

Overall, I will not recommend this hotel and I will not go back to this hotel. Unless the operator take some initiative to renovate the rooms and the roof.

Room Tip: Choose another hotel and if you really have to choose this one, stay at lower floor so you will not wake up by noisy metal roof if it rains.
  • Stayed: November 2013, traveled on business
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1  Thank IcebergMelting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2013

Room condition, service, everything about this hotel is horrible.
I would never stay in this hotel again.
Doesn't make it to the name of Sheraton at all.
I would never bother to stay even they give us free night stay in here.

  • Stayed: November 2013, traveled with family
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1  Thank hayanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 9, 2013

Stayed at the Four Points as part of a company trip. Two nights.

The good,
The hotel is situated very close to the Airport( short drive) and has some very large rooms. The one I stayed was very spacious even for a double room. Rooms are equipped with a safe (was not working ) ironing board (no Iron), Flat screen TV, Tea/Coffee, Electric kettle.

The hotel looks nice and simple and has all the necessities. 24 hour Gym, Pool, children's play room and a baby pool.

Breakfast was a mix of Asian and continental food and the spread was good. Staff friendly and helpful.

Had a large beach, but I don't think its suitable for swimming. Good view of the sunset, but no sunrise.

The areas to improve.
It seems this place was recently refurbished and to me did not meet the standards expected on par with the "Sheraton" brand. Having stayed at other Sheraton hotels, this place lacked the finesse.

The Room had a safe, but it was not functioning informed the front desk, they came to inspect and mentioned they will need to rest and we were never contacted to fix it. Not a great view from the room as ours was facing a picket fence and then a abandoned site

Had an ironing board, but the iron was missing. The bathroom did not have laundry bags, and only were provided after reminding housekeeping.

Shower head in the Bathroom (hand shower) had to be constantly screwed back (tightened).

The sliding door in the wardrobe had a place holder missing. In a friends room the AC control was hanging by the electrical wires

While all these were minor irritants I would not have expected these from a Sheraton hotel.

Can't comment on the price as this was arranged by the company. I would not mind staying again if the price point is competitive.

Room Tip: Rooms on higher floors facing the hotel should have a better view.
  • Stayed: November 2013, traveled with friends
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2  Thank mafi_sl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2013

Great hotel a short distance [need a taxi] to go to swimming beach and shopping centres and sites as hotel did not have a shutle bus which was about the only downside.Fantastic swimming pool,good restaurant and very friendly staff,room was excellent,people need to be careful buying liquor which is duty free as you cannot take it from Langkawi to other countries on your way home as the duty is not paid.In other words what you buy you need to drink it in Langkawi.We had a balcony with a great view to the beach.

Room Tip: rooms on the south side were quieter.
  • Stayed: October 2013, traveled with friends
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2  Thank morgana1625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 7, 2013

We stayed at 4 points by Sheraton at langkawi for 5 days and it was a great experience. The hotel is bigger as compared to others. Its had a hugh area for parking, walking down the beach etc. It is located just 10 mins drive from the airport which is a plus. The hotel is located almost next to the beach and its very calm and peaceful. The beach here is quiet unlike the beaches which are mid of the city area. You can enjoy the serene sunset while having a dip in the pool or a drink by the beach.
The hotel is 15 mins drive to the main city where there are plenty of restaurants, shopping places with all hustle bustle. We hired a car and went around whole langkawi , so it did not bother us that we were a little away from the city life.
The hotel has lovely hugh swimming pool and it opens towards the beach. When we visited, they had just opened a restaurnat and well managed to give us some very good vegetarian food like pizzas, fried rice, noodles etc.
The rooms were hugh and well equipped. Its perfect for a family with 2 kids. Only drawback was there were few mosqitoes, but on request, the room service arranged to provide us with repellants which was then manageble.
As the hotel is right on the beach, after dinner we took a night walk down the beach in pleasant moonlight which was delightful.
I would sure recommend this hotel for those who want to spend some good and peaceful time with family, partner and love peaceful and calm beaches. It was indeed a wonderful stay there.

  • Stayed: February 2013, traveled as a couple
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1  Thank meghna k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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