It is really not a 4 star property! hence the name "Two points by Sheraton". We had pre-booked our 2 night stay online and had a sad experience...the hotel is close to the airport however nearest market (Cenang beach) is about 20 minutes. Shockingly the hotel did NOT have Room Service! citing inadequate staff as the reason. Moreover their restaurant shuts at 10:30 pm so if you wanna eat after that..well you wont get anything.
To add to this their lift was cranky, same breakfast was served every morning and the restaurant looked like a big mess (like in a hostel/boarding school) . They also had funny policies like charging extra per hour for late check out where as most hotels usually extend check out time on request, moreover they created issues when we asked them to charge our restaurant bills to the room so we could pay when we check out and instead insisted we pay immediately! The "Infinity" pool is not as great as it seems on the website, they have a tiny gym as well... no private beach also.
Suggest finding more options to stay in Langkawi rather than settling on this one.More
- Free Parking
- Breakfast included